I stupidly put the lid for our brand new blender in the dishwasher, which subsequently ruined the lid. So I emailed Geepas asking for a new lid. Sreya, the customer service rep was exceptional, she wa... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I recently purchased the Geepas mixer grinder, and I've been quite disappointed with its quality. The product feels very cheaply made, and the jars, which are very soft show signs of denting easily,... Voir plus
L'entreprise a répondu
Your Customer Service agent Sreya MS was very helpful from the start. She was quick with her replies, solving our problems and offering a replacement. I can only say well done to her and your company... Voir plus
L'entreprise a répondu
The fan heater that I ordered wasn’t working when it arrived. I contacted Customer Service who were extremely helpful & obliging. They kept in contact & sent me a replacement within a few days.... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin d'électroménager
- Magasin de plans de travail
- Grossiste en appareils électriques
- Entreprise d'électronique
- Magasin de matériel de cuisine
- Magasin d'aspirateurs
Écrit par l'entreprise
With over 30 years experience and available 85 countries, GEEPAS has become a household name in the field of Electronics.
Coordonnées de contact
Royaume-Uni
- geepas.co.uk
4,0
Bien
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 97 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Good delivery service loooks very well…
Good delivery service loooks very well made ans smart in my kitchen.
6 mai 2026
Réponse de Geepas UK
Dear Young,
Thank you for taking the time to share your feedback with us.
We are delighted to hear that you are happy with the delivery service and that your Geepas product looks smart in your kitchen and meets your expectations in terms of build quality. It is always a pleasure to know our products are a good fit in our customers’ homes.
Your kind words and support are greatly appreciated.
Thank you once again for your feedback.
Kind regards,
Customer Services
Western International Group (UK)
Réponse de Geepas UK
Dear Mark,
Thank you for taking the time to share your feedback with us.
We are delighted to hear that you are happy with your Geepas product and that you consider it great value for money. It is always rewarding to know that our customers are satisfied with both the quality and affordability of our products.
Your kind words and support are greatly appreciated.
Thank you once again for your feedback.
Kind regards,
Customer Services
Western International Group (UK)
Product and price seems very good
Product and price seems very good . By delivery was expected next day but arrived after 4th day of purchase this is only disappointment.
3 mai 2026
Réponse de Geepas UK
Dear GHANSHYAM SINGH,
Thank you for your feedback.
We are very sorry to hear about your experience and understand your disappointment regarding the delivery delay. Please accept our sincere apologies for any inconvenience caused.
Kindly note that we do not operate our own in-house delivery service and instead rely on third-party courier partners for all shipments. While we ensure that orders are processed and dispatched promptly from our end, the final delivery timelines are managed by the courier service, and unfortunately, we have no direct control over their operational delays.
We are pleased to hear that you are satisfied with the product and pricing, and we truly appreciate your understanding in this matter.
Thank you once again for your feedback and support.
Kind regards,
Customer Services
Western International Group (UK)
Just be prepared to be disappointed
1. They did not inform me when the item was dispatched as they claim they would . 2. No delivery instruction facility available to guide the delivery guy to safe and secure place.
3. Item faulty and dead as a dodo.
4. There is no phone number yo contact them do emailed their support team and no response from them so far .
5. I will just on fee postage for the item to be sent back to them.
6. Customer service is not up to scratch.
7 mai 2026
Réponse de Geepas UK
Dear Sarwarbeg Mirza,
Thank you for your feedback.
We are very sorry to hear about your experience and understand how frustrating this situation must be. Please accept our sincere apologies for the inconvenience caused.
Upon reviewing the matter, we can confirm that one of our support agents has already contacted you regarding this issue and is currently working to resolve it for you without any further delay.
We truly appreciate your patience and understanding while we look into this for you.
Kind regards,
Customer Services
Western International Group (UK)
So far I have been very happy with…
So far I have been very happy with Geepas. Great little machine which cooks really quickly. I did have a problem but they have sorted me out with a new machine, which I wasn't expecting as I have had it a while.
12 mai 2026
Avis spontané
Réponse de Geepas UK
Dear Claire,
Thank you for taking the time to share your feedback with us.
We are pleased to hear that you have been happy with your Geepas product and that it cooks quickly and performs well. We are also glad that the issue you experienced was resolved and that a replacement machine was provided to you.
It is always our aim to ensure our customers are supported, and we appreciate your understanding and patience throughout the process.
Thank you once again for your kind words and continued support. We truly appreciate it.
Kind regards,
Customer Services
Western International Group (UK)
I love to use geepas
I love to use geepas, I gad a bit of problem with grinder lid, it took time to get replacement. But now am happy I have received the lid. Am using normal now. Thump up thank you geepas
20 avril 2026
Avis spontané
Réponse de Geepas UK
Dear Naj,
Thank you for taking the time to share your feedback with us.
We are pleased to hear that you are happy using your Geepas product and that the replacement grinder lid has now been received and is working well for you. However, we are sorry for the delay you experienced in getting the replacement to you, and we appreciate your patience while this was being resolved.
It is great to know that you are now able to use the product normally and that you are satisfied overall. Your positive comments and support mean a great deal to us.
Thank you once again for choosing Geepas. We truly appreciate your continued support.
Kind regards,
Customer Services
Western International Group (UK)
My order has not arrived and I have not…
My order has not arrived and I have not had a reply to my message 2 days ago
3 mai 2026
Réponse de Geepas UK
Dear Patricia ,
Thank you for sharing your feedback. We’re very sorry to hear about your experience and sincerely apologize for the delay and inconvenience caused.
We would like to inform you that one of our customer support agents has already contacted you via email regarding this matter and has provided a full refund for your order.
We truly regret the experience and appreciate you bringing this to our attention. Your feedback is important to us as we continuously work to improve our service.
Kind regards,
Customer Support Team
Geepas UK
To be honest he struggled to find my…
To be honest he struggled to find my property, but he did and it was in the timeslot given
7 mai 2026
Réponse de Geepas UK
Dear Susan,
Thank you for taking the time to share your feedback with us.
We are pleased to hear that your delivery was completed within the expected timeslot. However, we are sorry to learn that the courier initially had difficulty locating your property. We understand how this can be inconvenient, and we appreciate you bringing it to our attention.
Your feedback is valuable, and we will ensure it is shared with our delivery partners to help improve accuracy and service in the future.
Thank you once again for your comments and for your support. We truly appreciate it.
Kind regards,
Customer Services
Western International Group (UK)
Delivery experience I was quite disappointed with the…
I was quite disappointed with the delivery as geepas promised next day delivery but unfortunately I received my order after four days.
3 mai 2026
Réponse de Geepas UK
Dear Aprajita,
Thank you for your feedback.
We are very sorry to hear about your experience and understand how frustrating this situation must be. Please accept our sincere apologies for the inconvenience caused.
Kindly note that we do not operate our own in-house delivery service and instead rely on third-party courier partners for all shipments. While we ensure that orders are processed and dispatched promptly from our end, the final delivery timelines are managed by the courier service, and unfortunately, we have no direct control over their operational delays.
Upon reviewing the matter, we can confirm that one of our support agents has already contacted you regarding this issue and we are happy to review the matter for you.
We appreciate your patience and look forward to assisting you towards a suitable resolution.
Kind regards,
Customer Services
Western International Group (UK)
Static issues
The delivery was fast but…on using it on silk, wool and cotton the static electricity made it drag and the fabric to constantly stick to the iron.
I should have checked the weight as I find it heavy.
The cord is also a little on the short side, definitely shorter than my old Morphy Richard’s one.
6 mai 2026
Réponse de Geepas UK
Dear Anne-Maria,
Thank you for your feedback.
We are very sorry to hear about your experience and understand how frustrating this situation must be. Please accept our sincere apologies for the inconvenience caused.
Upon reviewing the matter, we can confirm that one of our support agents has already contacted you regarding this issue and is currently awaiting your response. We kindly request you to reply to our email so that we can investigate this further and resolve the matter for you without any further delay.
We appreciate your patience and look forward to assisting you towards a suitable resolution.
Kind regards,
Customer Services
Western International Group (UK)
Réponse de Geepas UK
Dear Mohammed Azim,
Thank you for your kind feedback.
We’re delighted to hear that you were pleased with our service. Providing the best possible experience for our customers is always one of our top priorities.
We truly appreciate your support and look forward to serving you again in the future.
Kind regards,
Customer Services
Western International Group (UK)
Have not recived my order
1 mai 2026
Réponse de Geepas UK
Dear Toni,
Thank you for your feedback.
We are very sorry to hear that you have not received your order, and we sincerely apologise for the inconvenience caused.
Upon review, one of our agents has already contacted you regarding this matter and offered a replacement. However, to avoid any further delay and inconvenience, we have now processed a full refund from our side.
We truly regret the experience you have had and appreciate your patience and understanding while we worked to resolve this for you.
If you require any further assistance, please do not hesitate to contact us.
Kind regards,
Customer Services
Western International Group (UK)
I ordered fan but when I get it it was…
I ordered fan but when I get it it was broken. This is 2nd time I bought fan from them and each time broken fan come to me. Very dissipating.
4 mai 2026
Réponse de Geepas UK
Dear Humayra,
Thank you for your feedback.
We are very sorry to hear about your experience and understand how frustrating this situation must be. Please accept our sincere apologies for the inconvenience caused.
Upon reviewing the matter, we can confirm that one of our support agents has already contacted you regarding this issue and is currently awaiting your response. We kindly request you to reply to our email so that we can investigate this further and resolve the matter for you without any further delay.
We appreciate your patience and look forward to assisting you towards a suitable resolution.
Kind regards,
Customer Services
Western International Group (UK)
I ordered an Air fryer on the 5th May…
I ordered an Air fryer on the 5th May for next day delivery it's now the 10th and no sign of the item 😡😡😡
5 mai 2026
Réponse de Geepas UK
Dear Kevin,
Thank you for your feedback.
We are very sorry to hear about your experience and understand how frustrating this situation must be. Please accept our sincere apologies for the inconvenience caused.
Upon reviewing the matter, we can confirm that one of our support agents has already contacted you regarding this issue and is currently awaiting your response. We kindly request you to reply to our email so that we can investigate this further and resolve the matter for you without any further delay.
We appreciate your patience and look forward to assisting you towards a suitable resolution.
Kind regards,
Customer Services
Western International Group (UK)
GOOD QUALITY AND FAIR PRICES
we now have two Geepass items a coffee maker and a air fryer and I have to say how impressed we our with both items and are now thinking of buying a spot cleaner the quality of both items is very good and they both do an excellent job. hence we are looking to buy again from Geepass. GOOD QUALITY AND FAIR PRICES>
10 mars 2026
Avis spontané
Réponse de Geepas UK
Dear N Churchill,
Thank you for taking the time to share your feedback with us.
We are delighted to hear that you are pleased with both your Geepas coffee maker and air fryer, and that you are satisfied with the quality, performance, and value of our products. It is especially encouraging to know that your experience has given you the confidence to consider purchasing another Geepas product.
Your kind comments regarding our product quality and fair pricing are greatly appreciated and will be shared with our team.
Thank you once again for your continued support. We look forward to serving you again in the future.
Kind regards,
Customer Services
Western International Group (UK)
AFTER PURCHASING A 3LITRE DEEP FAT …
AFTER PURCHASING A 3LITRE DEEP FAT FRYER 3 MOTHS AGO FROM AMAZON THE FOLDING HANDLE FELL OFF.
TRY AS I MAY EVEN FROM GEEPAS DIRECT, I CANT FIND A REPLACEMENT BASKET. I NOW HAVE TO PURCHASE A WHOLE NEW FRYER. GEEPAS SHOULD HAV SPARES FOR ALL OF THEIR. THE FRIER ITSELF WAS GOOD ITS A SHAME THAT I EVEN HAVE TO WRITE THIS REVIEW. IN FUTURE I WILL NOT PURCHASE FROM ANY ITEM THAT DOES NOT SUPPLY REPLACEMENTS.
1 mai 2026
Avis spontané
Réponse de Geepas UK
Dear Patricia,
Thank you for your feedback.
We are very sorry to hear about your experience and understand how frustrating this must be. Please accept our sincere apologies for the inconvenience caused.
Unfortunately, we were unable to locate any order details based on the information available. To assist you promptly and resolve this matter without delay, we kindly request you to contact our Customer Service team directly by emailing us to "support@geepas.co.uk" with your purchase details.
Once we receive the necessary information, we will investigate this on priority and work towards a suitable resolution for you.
Kind regards,
Customer Services
Western International Group (UK)
Worst customer experience
I bought a Geepas mixer grinder and within just a few uses the jar developed a crack. I raised a complaint immediately and was initially assured that the jar would be replaced under warranty. Then suddenly I was told it “may not” be covered. After pushing back, they again confirmed it would be replaced.
Three months later, I’m still being told the same excuse: “the jar is not available.” Meanwhile, the appliance is completely useless without it.
This back-and-forth, broken promises, and total lack of accountability is honestly shocking. I’ve never experienced such poor, inconsistent, and unprofessional customer service with any other brand. This was my first time buying a Geepas product, and thanks to this experience, it will absolutely be my last.
If this is how they treat customers over a simple warranty replacement, I dread to think how they handle anything more serious. Avoid this brand they’ve made it very clear they don’t stand behind their products.
11 février 2026
Avis spontané
Réponse de Geepas UK
Dear Ilham Ismail,
Thank you for your feedback.
We are very sorry to hear about your experience and understand how frustrating this situation must be. Please accept our sincere apologies for the inconvenience caused.
Upon reviewing the matter, we can confirm that one of our support agents has already contacted you regarding this issue and is currently awaiting your response. We kindly request you to reply to our email so that we can investigate this further and resolve the matter for you without any further delay.
We appreciate your patience and look forward to assisting you towards a suitable resolution.
Kind regards,
Customer Services
Western International Group (UK)
Bought two water boiling urns and sadly…
Bought two water boiling urns and sadly both have malfunctioned within 3 months. Company haven’t bothered to respond to my email and no phone number is listed.
8 mai 2026
Avis spontané
Réponse de Geepas UK
Dear Solomon Da Costa,
Thank you for your feedback.
We are very sorry to hear about your experience and understand how frustrating this must be. Please accept our sincere apologies for the inconvenience caused.
Unfortunately, we were unable to locate any order details based on the information available. To assist you promptly and resolve this matter without delay, we kindly request you to contact our Customer Service team directly with your purchase details.
Once we receive the necessary information, we will investigate this on priority and work towards a suitable resolution for you.
Kind regards,
Customer Services
Western International Group (UK)
An excellent product you don’t realise…
An excellent product you don’t realise until you start using the food processor how efficient and sturdy it is.
9 avril 2026
Avis spontané
Réponse de Geepas UK
Dear Satwant Singh,
Thank you for your wonderful feedback.
We’re delighted to hear that you are so pleased with your purchase and that the quality, efficiency, and sturdiness of the product exceeded your expectations once you started using it. Providing reliable and practical products for our customers is always our goal.
We truly appreciate your support and look forward to serving you again in the future.
Kind regards,
Customer Services
Western International Group (UK)
Réponse de Geepas UK
Dear Ressika,
Thank you for your kind feedback.
We’re delighted to hear that you were pleased with the quick delivery service. Providing a fast and reliable experience for our customers is always one of our top priorities.
We truly appreciate your support and look forward to serving you again in the future.
Kind regards,
Customer Services
Western International Group (UK)
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.