I purchased Cartier sunglasses form Gem Opticians online. They provided every detail I asked. They sent me the real pic of the sunglass in store. Article was delivered very promptly. Everything went v... Voir plus
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For me gem opticians was new gone through online @ generally online shopping v cannot trust , but gem optician proved me wrong Got amazing sunglasses of Prada worth 34,000/- it’s totally amazing th... Voir plus
It was a great experience shopping with gem opticals. The shades were genuine with bills and box and everything. They even offered me a discount which made the whole experience even more enjoyable.
Would like to thank the team at Gem Opticians. Beautiful collection of frames. I was personally helped to decide on the type of lenses. Prompt service. Even catered to my need for express delivery. Th... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Gem Opticians was founded in 1969 on a single belief — that eyewear is too personal to be left to chance, or to a retailer who curates for convenience rather than the customer. Three generations of the Kataria family have held that belief without compromise, building something rare in modern retail: a house where expertise and care arrive before the sale. Our boutiques in South Extension, Ambience Mall Vasant Kunj, and Select Citywalk Saket New Delhi are not stores in the conventional sense. Each houses a world-class eye examination clinic alongside one of India's most carefully assembled collections of luxury eyewear — Cartier, Chanel, Chrome Hearts, Jacques Marie Mage, Dior, Tom Ford, and over a hundred others. Every frame is chosen with intention. At gemopticians.com, that same world exists without walls. India's most discerning eyewear destination — now accessible from anywhere across the world. The collection is identical in its curation, the service identical in its care. Customers from India and beyond have discovered GEM online and trusted us with purchases that matter — knowing that every frame is authenticated, every order personally considered, and the name behind it has been earned over half a century. Over fifty-five years, we have earned the trust of quietly discerning customers who simply refuse to settle. They return — in person and online — not out of habit, but because nothing else quite compares. Relationships over transactions. Curation over volume. Your eyes, above everything else.
Coordonnées de contact
G-23 South Extension Part-1, 110049, New Delhi, Inde
- +91 9310062350
- customerservice@gemopticians.com
- gemopticians.com
4,7
Excellent
74 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 66 % de ses avis négatifs
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Bought a pair of Saint Laurent Sunglasses
Bought a pair of Saint Laurent sunglasses from Gem Opticians and had a great experience.They were super responsive throughout and kept up with all my messages without any delay, which I really appreciated. The packaging was also a nice surprise very well done and premium.
The glasses themselves are amazing, spotless, and exactly what I was hoping for. Overall, really happy with the purchase. Definitely earned a loyal customer
19 mars 2026
Avis spontané
Gem opticians is my goto place for all…
Gem opticians is my goto place for all our (family's) Eyewear requirements ever since! Their collection always is updated & stands out. They're very helpful & I've been happy with my every purchase
9 mars 2026
Avis spontané
Their collection is beautiful
Their collection is beautiful, their services are great, quick delivery .They are very responsive as well
28 février 2026
It’s my 5th pair of glasses from…
It’s my 5th pair of glasses from Gemopticians are their services are the best!
10 mars 2026
Avis spontané
Best collection of glasses
On time delivery..Very good response from customer care.
Glasses packed perfectly.
28 février 2026
Customer delight!
I had got a pair of Jimmy Choo glasses from Gem, even after a year they were kind enough to help me with a new pair of nose pads! Quite commendable tbh!
4 décembre 2025
Avis spontané
The team was very communicative and…
The team was very communicative and helpful throughout my interaction with them and my order arrived to the US quickly. It was thoughtfully packaged with obvious care and attention to detail. It's worth noting that depending on your location and the customs/tariff situation for your country that returns may not be possible, so just keep that and any related costs in mind.
18 février 2026
Amazing product and most importantly…
Amazing product and most importantly amazing service.
14 février 2026
Caution: Cheap, Fake Product and Difficult Resolution Process
I ordered a pair of miumiu glasses costing Rs 38000 and was sent a pair of cheap unbranded sunglasses not even worth Rs 300 packaged in a box! Customer care number on site is not reachable most of the times.. Do not buy from this site. It's a scam!
When I finally managed to reach out to the team the customer service rep was extremely rude and started telling me off instead of being apologetic or trying to find a resolution. They have no intention of refunding or exchanging the product and I'm certain this was a plotted scam from the get go from Gem Opticians.
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Updated review:
I am updating my earlier review to reflect how this situation progressed.
I had originally ordered a pair of Miu Miu sunglasses worth approximately ₹33,000–₹38,000 but received a completely different, low-value, unbranded pair. The initial experience was extremely frustrating — the customer care number was often unreachable, and when I did get through, the interaction was unpleasant and unhelpful rather than solution-oriented.
What made matters worse was the company’s response after I raised the issue. Instead of addressing the discrepancy, they implied that the parcel had been tampered with and suggested that I was responsible. I was also asked to remove my review and was told that they would take further action if I did not comply! At one point, they even misrepresented my position by stating that I was linking removal of my review to a refund, which was not the case.
Given the lack of resolution, I escalated the matter formally through the Department of Consumer Affairs and also raised a dispute with my card provider, American Express, submitting all supporting evidence including images and an unboxing video.
Following this, the company’s stance changed. They first offered a replacement, which I declined due to the complete breakdown of trust during the process. Subsequently, they processed a full refund! (After claiming several times they wouldn't under any circumstances be processing a refund.)
While I did eventually receive my money back, it was only after significant escalation and effort on my part. The overall experience — from receiving the incorrect cheap fake product to the handling of the complaint — was stressful and not what one would expect when purchasing a high-value item.
Even after resolution, I have been contacted multiple times requesting that I remove this review. I want to clarify that this review reflects my genuine experience, and receiving a refund after escalation does not negate the issues faced during the process.
I would strongly advise exercising caution when purchasing from this seller, especially for high-value items, and ensuring that you have proper safeguards in place.
A purchase of this value should not require this level of effort, escalation, and tolerance for poor customer handling.
17 février 2026
Avis spontané
Réponse de GEM OPTICIANS
Dear Ms. Shah,
Your review presents a version of events that is incomplete and does not accurately reflect the facts of this case.
From the very first interaction, we responded promptly and escalated the matter within minutes with our logistics partner, Shiprocket, sharing the ticket details with you transparently.
The unboxing video submitted by you clearly showed that the shipment had already been opened prior to recording. This made it impossible to establish immediate liability. Despite this, we still gave you the benefit of the doubt and initiated a full investigation, sharing CCTV packaging footage and all dispatch records with the logistics company.
It is also important to highlight that your review was posted the very same night as your first call with us - before any investigation could reasonably be completed. For a company that follows strict packaging protocols and has not faced such issues historically, it is neither reasonable nor responsible to immediately issue refunds without due verification. Posting reviews across multiple platforms, including store locations where no purchase was made, at such an early stage created undue pressure and disrupted a fair resolution process.
Throughout the process, our team remained responsive and kept you informed at every stage. However, your position from the outset was limited to an immediate refund, without allowing the investigation process to conclude.
Additionally, during our communication, it was indicated that the reviews would be removed upon refund. This placed further pressure on the process while it was still ongoing.
You also raised disputes through your card provider and other forums. In all such cases, we submitted complete evidence, including CCTV packaging footage, shipping records, and communication logs, and the outcomes were resolved in our favour based on the documentation provided.
At no point did we change our stance. We consistently followed due process while assuring you that your funds were secure. We had also proactively kept a replacement product reserved for you.
During this period, we identified multiple similar incidents across shipments within a short timeframe, pointing to a larger issue within the logistics chain. Despite not receiving an immediate resolution from the logistics partner, we still offered you a replacement at our own risk. Upon your insistence on a refund, we proceeded with the same after receiving the returned shipment, despite this resulting in a direct commercial loss to us, in order to bring the matter to a close without further delay.
The shipment has since been classified by the logistics partner as “lost in transit,” and we are pursuing the claim separately.
It is also important to note that there is no commercial or reputational incentive for a business of our standing to engage in the conduct being alleged. On the contrary, this matter has resulted in operational cost, time, and reputational impact on our end - all of which we have still absorbed in order to resolve the situation responsibly.
While we respect every customer’s right to share their experience, labeling a business as a “scam” despite a full refund being processed and extensive efforts made to resolve the issue is neither accurate nor justified.
We remain committed to maintaining transparency, fairness, and high service standards for all our customers.
Regards,
Team GEM Opticians
Fantastic and Genuine products!
10 février 2026
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