Geologie Avis 1 145

So far the product has been good with helping my skin. The customer service is top notch. No complaints.

For the past few years, Milos B has always given me the utmost excellent customer service and communication! Anytime I email him with a question or concern, he always addressing it with kindness, respect, understanding and expertise for the company. I honestly couldn’t ask for better customer service!

Milos was very polite and helpful. It really felt he cared for my issue and from the begining I felt taken care of. He replied to my emails very fast and my issue was resolved very quickly. Thank you Milos!

Great customer service, great products. Non-greasy, face feels super all day!

Have tried many brands to include very expensive ones supposedly used by movie stars. None compare to the results using Geologie facial care products. And their CoWash for hair is a winner too. Great products and customer service - 5 stars for sure!

Very responsive and direct with useful information

*Warning: Geologie Practices and Policies*

Attention everyone! I wanted to share my experience with Geologie. I have encountered issues that I believe reflect unauthorized transactions on customer accounts. Additionally, their policies, including non-refundable terms, raise concerns about legality. Please be cautious and thoroughly research before making any purchases. If you've had similar experiences, consider reporting to the relevant authorities.

Stay safe and informed!

They refunded me but...
I stand by my previous comment regarding my experience with Geologie. It is disappointing that they attempted to flag my review as harmful and illegal here on Trustpilot, just exactly how they do not have negative reviews on their website, because they flag them and take them down. I would like to clarify that Geologie only offered me a full refund after I reported them to my State Department of Justice, the Federal Trades Commission, Trustpilot, the FBI and the Better Business Bureau. Additionally, I was accused of being racist towards a customer service representative simply for pointing out unauthorized transactions on my account. This accusation is unfounded and detracts from the real issue at hand.

I have been using Geologie acne skin care formula for a year now. This has been the best acne fighting routine I have used so far in my life. Coming from a 29 year old male who has battled acne for nearly a full decade now, this is the best my face has looked throughout my 20s. If you follow the simple instructions of applying this face wash twice a day (morning and night) and combine with the morning and night creams, you will see results. The longer you use the products and stick to the daily routine the better your skin will look. I forget some days to use the morning routine or night routine because life gets in the way, but if you continue to follow the process you will notice clearer skin and better skin tone. This leads to becoming mentally stronger and confident. I have been to dermatologist and I have tried mixing products or other routines but this has been the best yet. In addition, the products ingredients are gentle and Geologie does a great job explaining the purpose of all ingredients associated with their products on their website as well as in the package they send your products in.

While I have had minor blemishes or acne occur throughout this year, it normally occurred when I would get off the daily routine or would have some external factors that caused them. I would put up Geologie up against any acne fighting skincare routines. No need to use Accutane or some aggressive invasive procedure. Trust the process, be consistent with these products and the results will follow. Good luck to all battling acne!

Anastasija, helped me with an urgent request about my late geologie set order. She gave me an immediate solution and I received my order a week later!

Andy definitely has Geologie’s customers best interest at heart and does his absolute best to answer questions and support their needs.

The costumer service was very helpful and nice with my request !! After a few days I received my products and costumer service was interested about my case !! Thank you you are a very supportive team !!

Andy at Geologie is amazing! He is great to work with and is quick to answer any questions. He definitely has Geologie’s customers best interest at heart and does his absolute best to answer questions and support their needs.

I been trying so many brands and none of them work I had redness spots and dryness that made me feel insecure every time I wanted talk to someone, but everything change when I decided to make my skincare routine with the geologie kit, and I noticed some changes within a week with a super smooth face.
I’m so happy that I rushed my order with an extra face cream just in case 😎

I have used all of their products for acne, and face cleaning in general. And to put it simply.........IT WORKS! Side effects were super minimal, I had a little dry skin for two days just because I was getting used to it, but after that, everything cleared up and my face started to look really really good. The customer service is top-notch. The communication is excellent. Highly recommended company.

I had a very bad experience with Geologie. I purchased a trial set from them and was unknowingly signed up for a membership. This company claims that signing up for a membership is "clear," but the entire process is incredibly misleading. One - I've never had a company sign me up for a membership without prompting me to create an account. I was unaware I had one with Geologie. Two - I've never had a company not send a single email with a reminder of an upcoming order to a subscription. This, for almost every other company, is customary in order to allow the subscription owner to make edits to their order prior to confirming an order. Three - usually, once the order is placed there is some sort of confirmation email with an order number, which again, I never received. There is never an indication that you are on a subscription until your credit card is charged. Four - at no point did I even receive a reminder checking to see how this skin care routine was working, therefore if, as in my case, it did not react well, I was given absolutely no chance to be reminded that I had an option to opt out. I tried contacting customer service, which can only be done via email, and they weren't the most helpful. They refused to cancel my order (even though I emailed them prior to it shipping), they do not accept returns (which I said I would gladly take care of), and only offered a 50% refund. I cannot believe they continue these practices when it is clear a number of individuals have faced the same issue.

I was skeptical about using yet another facial product but I did. I cleansed and moisturized daily expecting nothing. Around the tenth day as I was looking in the mirror I was really super surprised. I noticed a big positive difference in my skin. My skin was smoother, softer and looked healthier. Try it you’ll be surprised.

Good experience with products of geologie. Good sensation, fresh skin, and quality of the products.

Great skin care products and company

I’ve been using Geologie skincare since 2021. I love their products, and customer service is great. I’ve only had one issue so far and it was quickly resolved by staff. 10/10 recommend

Anastasija’s customer service has been exceptional. Since I subscribed to Geologie she has answered all my questions and provided me with a perfect skincare routine.

The products themselves are brilliant! I now have clear skin and regularly receive compliments on questions on what is my skincare routine!