FIrst time scraping precious metals through the post. i followed the website list of things to do(very helpfull). filled in the form and sent the parcel. 2 days later i received a phone call about wh... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I was sceptical about sending valuable silver through the post so used special delivery as requested to by Gerrard's. Within 24hrs it arrived at Gerrard's. 36 hrs I received my invoice detailing the a... Voir plus
L'entreprise a répondu
Good competitive rates Very easy online catalogue and process for purchase Good telephone support Order placed on 25th Oct but rcvd 15th Nov. The website stated orders will be shipped between 5-7 d... Voir plus
L'entreprise a répondu
Posted silver which arrived at Gerrards on 22nd Jan - silver prices were very high. Expected some delay but website suggested valued on day of receipt. Got a call on 4th Feb - Silver prices... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Gerrards Bullion
Écrit par l'entreprise
Gerrards Bullion is a London-based precious metals dealer, reputed for trading in high-quality gold, silver and Platinum group metals . With over 50 years of experience in the market, we offer a range of services, including buying, selling, and secure storage of precious metals for investors and collectors.
Our extensive catalogue includes Gold, Silver and Platinum bullion bars, coins, such as sovereigns, Maples, Britannia and more. What makes us stand out is our commitment to quality - our precious metals are supplied brand new and direct from London Bullion Market Association (LBMA) approved manufacturers and by Royal or Government Mints . This guarantees the highest purity and quality, assuring our clients of the value they receive. All our products are universally recognizable which means they can be sold anywhere in the world.
As affiliate members of the LBMA and LPPM international trade associations, we uphold the most stringent standards in sourcing our gold and silver from official and ethical sources. Whether you are buying or selling gold bullion online directly through our website with live pricing or using our insured delivery services, or coming in store you can trust Gerrards to provide exceptional service.
Our commitment to excellence extends to our secure storage facility, which provides our clients with the peace of mind they deserve. At Gerrards, we go above and beyond to ensure that your transactions are secure, reliable, and satisfactory. We're not just a dealer, we're your partner in investment and collection. Trust Gerrards Bullion for all your precious metals needs.
Coordonnées de contact
63 - 66 Hatton Garden, EC1N 8LE, London, Royaume-Uni
- 02072426521
- info@gerrardsbullion.com
- gerrardsbullion.com
4,1
Bien
319 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 80 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
EXEMPLARY
EXEMPLARY
Pricing, service, professionalism and care, to name but a few elements that distinguish this business from others in the market.
Exemplary in every way from start to finish.
Thank you for making it such a pleasure to deal with you.
21 janvier 2026
Avis spontané
Réponse de Gerrards Bullion
Thank you very much for your kind words and 5-star review. We’re truly delighted to hear that you found our pricing, service, and professionalism exemplary. Our team takes great pride in delivering a first-class experience from start to finish, and it’s rewarding to know this was reflected in your dealings with us. We greatly appreciate your support and look forward to welcoming you again soon.
Réponse de Gerrards Bullion
Thank you for your 5-star review! We're delighted to hear your 1oz coin arrived quickly and that you were happy with the packaging. We appreciate your support and look forward to serving you again soon.
Not been paid for the Silver I sent them
I sent Gerrards Bullion my silver 9 days ago, it does say on their website that they could take up to 5 days to pay. However, it's been 9 days and I'm still waiting for payment. I've phoned Gerrards Bullion 4 times over the last 2 days to inquire what the hold up is and each time I called, I've been given a different excuse as to why I still haven't been paid. My suspicion is that they don't want to pay the higher price for the silver which has gone up quickly over the last few days and they are waiting to send me a lower price. I hope they aren't using such tactics, but it's been 9 days and I still haven't been paid for the silver they have of mine. Gerrards, if you are reading this, don't request I contact you a 5th time, just send me the money for my silver. By the end of today it will be 10 days since they received my silver. Regards Kyle
21 janvier 2026
Avis spontané
Have been dealing with Gerrards for a…
Have been dealing with Gerrards for a number years now and they have always provided a quick and professional service. This is the place to go in London for your bullion needs.
29 janvier 2026
Avis spontané
Réponse de Gerrards Bullion
Thank you so much for your continued trust and loyalty over the years. We truly appreciate your kind words and are delighted to hear that our service has consistently met your expectations. It’s always a pleasure to assist with your bullion needs, and we look forward to serving you again soon.
Not trustworthy
I recently attempted to place a £10,000 order for coins with this Company. Despite multiple attempts, the online payment repeatedly failed. After contacting their support, I was advised that the issue was likely with my bank. My bank confirmed there were no problems on their end and that payments should go through.
I then reached out again, offering to proceed via bank transfer or alternative methods. Unfortunately, over the next two days, the company provided no resolution or clear assistance, which delayed the transaction significantly. During this period, the coin prices rose by approximately 15%, resulting in an estimated £1,500 loss for me.
As a genuine business, I believe both parties should work fairly to facilitate transactions, rather than allowing delays that benefit one side. This experience has been deeply disappointing, and I would not recommend the company based on this poor customer service and lack of accountability.
22 janvier 2026
Avis spontané
Réponse de Gerrards Bullion
We are very sorry to hear about your recent experience and understand how frustrating this must have been, particularly given the price movement during that time. Please accept our sincere apologies for the inconvenience caused.
At the time of your attempted purchase, our operations were under exceptional strain due to an unprecedented surge in demand. To manage this and ensure existing customers receive their orders promptly, at time of writing we have temporarily suspended all new sales while our entire sales team assists with dispatch and order fulfilment.
We appreciate your patience and understanding as we work to improve our service. We are in the final stages of launching a brand-new website, designed to handle higher order volumes and offer a much smoother checkout experience. This will be live within the next few weeks.
Again, we apologise for the inconvenience and hope to restore your confidence in us in the future.
Pleased with purchase.
Good communication, speedy delivery, coin that was delivered was as advertised. Pleased with purchase.
20 janvier 2026
Réponse de Gerrards Bullion
Thank you for your 5-star review! We're delighted to hear you were pleased with the communication, delivery speed, and quality of your coin. We appreciate your trust and look forward to serving you again soon.
Outstanding Staff
On a crazy Monday and at time of unprecedented demand for precious metals we were incredibly impressed by the warmth and professionalism of the staff at Gerrards. Although it took 2 hours to process ours and the many other requests of those who arrived at the door the staff worked absolutely flat out but with such care and politeness. We achieved an incredibly competitive price for our scrap and in such a busy environment we cannot fault our experience and the ability and consideration of the staff. Thank you to all at Gerrards today (26/01), I hope you enjoyed a well earned rest when you got home 🙏
26 janvier 2026
Avis spontané
Réponse de Gerrards Bullion
We’re truly grateful for your kind words and 5‑star review. It means a great deal to our team to know that our efforts were noticed, especially on such an exceptionally busy day. We take pride in offering fair and competitive prices while maintaining the high level of care and professionalism our customers deserve. Thank you for your patience and for taking the time to share your experience — feedback like yours keeps our team motivated. We hope to welcome you again soon!
Valuation not on same day received.
I sent some gold on Wednesday.
It was received by Gerrards on Thursday.
A valuation was not received until I asked for one on Friday.
When I asked for Fridays price or send it back I was told "The price is set (Thursdays price) your account has been blocked. Do not send any more to Gerrards.
They will not return the gold.
I have to accept their price.
23 janvier 2026
Avis spontané
Réponse de Gerrards Bullion
We’re sorry to hear that you were disappointed with your recent experience. We would like to clarify that your parcel was received on Thursday, and payment was processed on the same day in accordance with our standard procedure. The valuation was based on the market price applicable at the time your items were received and tested.
We do acknowledge, however, that there was a delay in communicating your valuation to you, which understandably caused some confusion. We sincerely apologise for that delay and will review our internal processes to ensure better notification in the future.
We can confirm that no gold has been withheld — full payment was made on receipt, and the transaction was completed correctly under our published terms.
Should you wish to discuss this matter further, please contact our customer service team directly at support@gerrardsonline.co.uk , and we’ll be happy to provide any additional clarification.
Crazy customer service
I wasn’t planning on writing a review until i received the item but my experience on the customer service line a few moments ago was very bad and it seems to be a trend as this is only my second call to them about my order.
I had placed an order on 13th january, as it said in stock and next day delivery paid a premium because i needed the items ASAP due to a trip.
I was told i should have my order within 10 days and spoken to with a tone of ‘ why are you even calling us’ like i hadn’t spent £1000+ on them and then i also had to purchase from a different company to have them arrive on time. even more money gone.
Just called again as nothing has arrived and it has been 10 day, got told it should be be here by the end of next week, and the phone was shut straight away.
I dont think i’ll personally purchase from them again as they do not respect your time and patience and hate it when you chase up on an item you paid for it seems.
fix this gerrards bullion.
23 janvier 2026
Avis spontané
Réponse de Gerrards Bullion
We’re very sorry to hear about your recent experience and appreciate you taking the time to share your feedback. This is certainly not the level of service we aim to provide. We understand how disappointing it must be when an order doesn’t arrive within the expected timeframe.
Please contact us directly at support@gerrardsonline.co.uk with your order number so that we can prioritise resolving this as quickly as possible.
We truly value every customer, and your comments will be shared internally to help improve both our communication and delivery processes going forward.
Kind regards,
The Gerrards Bullion Team
Wonderful!
Superb in every way, exceeded expectations. Exceptional customer service. Has to be 5 stars!!!
20 janvier 2026
Réponse de Gerrards Bullion
Thank you so much for your wonderful review! We’re delighted to hear that we exceeded your expectations and that you were impressed with our service. Your kind words mean a lot to the team, and we truly appreciate your 5-star rating and support.
Simply the best
Simply the best; much better than all of the rest. The price is the price, no dodgy dealing or underhand tactics unlike the majority of Hatton Garden.
Highly recommended.
19 janvier 2026
Avis spontané
Réponse de Gerrards Bullion
Thank you so much for your fantastic 5‑star review. We really appreciate your kind words and are delighted to hear that you value our transparent pricing and straightforward approach. At Gerrards Bullion, we pride ourselves on providing an honest and trustworthy service, so your feedback means a great deal to us. We look forward to serving you again soon.
Puzzling Weighing/Odd Information/Puzzling Explanation...
I took a large weight of silver cutlery and some odd bits and pieces, all carefully weighed separately, to Gerrards, which I carefully prepared and weighed with highly accurate electronic scales. The knife blades were all removed. At reception, after the items had been whipped away, I was told the weight was 49 grams less than I had weighed it. .. After "processing", a few days later, the weight again shrank even further, by another 50 grams or so. Then I was told by two separate members of staff that the knife handles were worthless, because they were not silver, but a thin veneer, and there was no silver inside of them, just paste. The paperwork did not reflect anything correctly at all, and the fact that the silver was in Sainsbury's plastic bags, seemed to be used to confuse me. I am 75 years old.
Subsequently, I collected back the handles from them, despite having been told they were worthless, and also the odds and ends, and took them in passing to a nearby jeweller who confirmed there was indeed paste inside the handles; but, paid me instantly by BAACS £800 for them, as it was a "simple matter" to remove it.
I do not believe Gerrard's to be a dishonest company, and they do pay good rates. But, how is it possible for the weights to shrink at each unsupervised weighing, and indeed, what would have happened to the "worthless" knife handles, had I not travelled back to London to collect them...?
The response (below) from Gerrard's is even more puzzling.
My sale to them was weighed on extremely accurate, digitalised laboratory scales, from my previous work, and they were not bagged or wrapped when I weighed them, just the silver. However, Gerrard's weighed them 49 grams less at reception. Then subsequently, they were weighed again in "processing" and the weight was again reduced by a further 50 grams or so, around 100 grams in total. Gerrard's say they weighed them bagged. Why weigh weight dependent valuable items bagged? They were in a Sainsbury's carrier bag. I subsequently weighed a Sainsbury's carrier bag at 5.6 grams. Why are Gerrard's weighing items in a bag, that at present silver prices subtracts around £7 or £8 from the value...? Also, Gerrard's weighing's are not conducted in front of the customer, unless you want to risk a fuss, they are weighed "out-back" in a bucket, then weighed again days later, somewhere else, and weights changed downward again... without any proper paperwork or explanation. Apparently, it is incumbent upon the customer to check everything for possible "errors". Knife handles: Gerrard's accepted and took the knife handles out-back along with everything else, and were all together with the initial receipt; albeit that "receipt" was inadequate, in that it had no detail, just "silver received", and absolutely no indication that "knife handles are not accepted by Gerrard's". Subsequently, they were removed from the payment, without explanation or reference either verbally or on any paperwork, but just excluded and ignored, until I noticed and specifically challenged them. After being challenged, I was informed the knife handles were worthless - by two separate members of staff, one of which offered to dispose of them for me, or said I could collect them back - which I did, and sold them within minytes, in Hatton Garden, for £800.
Gerrard's procedures are poor, open to carelessness, accidental loss, shrinkage, and not at all conducive in any way to "treating customers fairly". It is also rather obviously potentially harmful to their company.
I would very strongly suggest to Gerrard's management that their procedures be reviewed as a matter of urgency, to protect both customers and their own company. Trading Standards may be able to assist in advising...
I would not recommend Gerrard's to other selling customers until such time as the administrative and processing procedures are corrected, in a way that reflects good customer service and protects Gerrard's themselves. It is all very well being "scrupulously honest and paying a slightly higher rate..." but those advantages are entirely, completely nullified if accompanied by careless handling, poor documentation and shrinkage in processing.
15 janvier 2026
Avis spontané
Réponse de Gerrards Bullion
Hi Geoffrey
Thank you for taking the time to leave such detailed feedback and for acknowledging that you believe Gerrards to be an honest company that pays good rates. The experience you describe clearly left you concerned, and it is important to address each point you’ve raised.
Weighing and recorded weights
All items are weighed on Trade Approved, regularly calibrated scales, and the weights recorded on our internal paperwork at each stage of processing. Differences between a customer’s home scales and Trade Approved scales can and do occur, especially when items are weighed in bags or in mixed lots, which can lead to apparent discrepancies when compared later. However, if at any point a customer queries the weight, our procedure is to reweigh the items in front of them on request, and we are sorry if this was not clearly offered or explained in your case.
Knife handles and buying policy
With regard to the knife handles, we did not at any stage claim that Gerrards no longer had them or that they had somehow “disappeared”; instead, the handles were returned to you because filled knife handles are not something we purchase as part of our scrap-buying service. The explanation you were given – that they contained paste and were not solid silver throughout – relates to the construction of filled cutlery, where only the outer shell is silver and the interior is a non metal filler, which makes them more complex to refine. For this reason, we do not include such items in our offering, and when you asked, the handles were provided back so you were free to seek value for them elsewhere, which you successfully did.
What would have happened to the handles?
Had you not chosen to travel back to London to collect the knife handles and oddments, they would have remained here unprocessed, as they were not included in our original offer and are not something we refine. They would not have been scrapped or sold by Gerrards without your instruction, because we only process and pay out on items that are explicitly included and agreed in the transaction.
Invitation to discuss further
At 75, you should absolutely feel comfortable, informed and in control when dealing with any precious metals company, and it is disappointing to us that you left feeling puzzled rather than reassured. If you would be willing to contact us directly, a senior member of the team will be happy to go through the exact weights and items line by line, so that you have a complete and transparent explanation of how the figures were arrived at in your case.
Excellent customer service
Excellent customer service, any queries I had via phone were dealt with in a friendly professional manner and this is why Gerrards Bullion deserve 5 stars.
17 décembre 2025
Réponse de Gerrards Bullion
Thank you so much for your 5-star review and kind words about our customer service. It’s great to hear that your queries were handled in a friendly and professional manner over the phone, as this is exactly the experience we aim to provide every customer. We really appreciate your support and look forward to assisting you again in the future.
Very satisfied customer
From the 1st time I made contact, the response was extremely helpful and the process was simple to complete purchase of legal tender coins.. We would not hesitate to use the services Gerrards Bullion again.
8 décembre 2025
Réponse de Gerrards Bullion
Thank you for your 5-star review and kind words! We're delighted to hear that you found our service helpful and the purchasing process straightforward. It’s wonderful to know you’re pleased with your experience buying legal tender coins. We truly appreciate your trust in Gerrards Bullion and look forward to assisting you again in the future.
I was sceptical about sending valuable…silver through the post
I was sceptical about sending valuable silver through the post so used special delivery as requested to by Gerrard's. Within 24hrs it arrived at Gerrard's. 36 hrs I received my invoice detailing the amount to be transferred to me. 48hrs later is was in my account. 1st class bullion dealer. Highly recommend.
3 décembre 2025
Avis spontané
Réponse de Gerrards Bullion
Thank you so much for your 5-star review and for trusting us with your silver. We completely understand that posting precious metals can feel daunting, so we’re delighted to hear that our Special Delivery process and turnaround times gave you peace of mind. We truly appreciate your recommendation and look forward to assisting you again in the future.
Purchase complete
I could not get what I wanted from the Royal Mint but they put me in touch with Gerrards. There was an issue with the website but my order did complete and was delivered in a timely manner.
5 décembre 2025
Réponse de Gerrards Bullion
Thank you for sharing your experience and for choosing Gerrards Bullion. We’re pleased to hear that your order was completed and delivered promptly, even though you experienced a brief issue on the website. Your feedback helps us improve our online service, and we appreciate your patience during the process. We look forward to assisting you again in the future.
Good, apart from wrong delivery option
I stated in my order that I would collect in store. I was away and I prefer to buy from dealers where I can collect in person even if it means paying slightly more (which in this case it didn't) as I think this is more secure. However, my item was posted, and on a date when I specifically stated I wouldn't be at home. I appreciate this was just an accidental error at a time when the company was very busy so it's not a major issue. Apart from that, I have to say communication was very good and the price was competitive
3 décembre 2025
Réponse de Gerrards Bullion
Thank you for your review and for sharing your experience. We're glad to hear you were happy with our communication and pricing. We sincerely apologise for the mistake regarding your delivery preference — this was an oversight during a particularly busy period, and we appreciate your understanding. Customer preferences are very important to us, so we’ve reviewed our internal process to help ensure this doesn’t happen again. We look forward to welcoming you in store next time.
Jason feedback
Jason was very helpful and that made the experience a pleasure. Will Def use Gerrards again.
3 novembre 2025
Réponse de Gerrards Bullion
Thank you for taking the time to leave us a 5-star review! Jason's dedication to providing excellent customer service is exactly what we strive for at Gerrards Bullion, and it's rewarding to know it made your experience enjoyable. We truly appreciate your support and can't wait to welcome you back for more—whether it's gold, silver, or platinum bullion.
First time experience with Gerrards… and the last
First time experience with Gerrards Bullion and far from impressed. When I phoned, the man who answered was reluctant to confirm that it was indeed Gerrards Bullion and when I said I was simply making an enquiry he interrupted with a loud sigh, followed with sarcastic muttering. I asked him to repeat his muttering but he refused. This whole experience was so unexpected that it caught me off guard, but a lesson learned...
6 novembre 2025
Avis spontané
Réponse de Gerrards Bullion
Thank you for taking the time to share your feedback about your recent call to Gerrards Bullion. We're truly sorry to hear that your first experience with us fell short of the welcoming and professional service we strive to provide to every customer. It's disappointing to learn that the interaction left you feeling dismissed and frustrated, and we take this matter very seriously.
At Gerrards Bullion, our team is dedicated to making precious metals investing accessible and enjoyable, and it's clear we missed the mark here. Your description of the agent's reluctance and unprofessional demeanour does not align with our standards, and we'll be reviewing this incident internally to ensure it doesn't happen again. We value your input as it helps us improve.
If you're still interested in exploring bullion options or have any questions about our products, please don't hesitate to reach out again. We'd love the opportunity to turn this around and assist you properly.
Quick service next day Got my Coins
Quick service next day Got my Coins . Great Communication
27 octobre 2025
Réponse de Gerrards Bullion
Thank you so much for your review! We truly appreciate you taking the time to share your experience with Gerrards Bullion. Your feedback motivates our team to continue delivering the knowledgeable service and reliable care our clients expect. If you need any further assistance or advice with precious metals, please don’t hesitate to reach out. We look forward to serving you again.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.