It was a quick and easy application process with an initial deposit taken quickly and efficiently. The repayments were all set out before the application was authorised and I was able to choose a r... Voir plus
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Lisez les avis des autres
Vuelo has made my travel experience TEN times better !!! The ability to book my travel and pay it off over time (up to 12 months) is a game changer. Whether directly through the app or by using the VI... Voir plus
L'entreprise a répondu
Vuelo came in handy when I needed it most. I was able to avoid disappointing my daughter’s request for her birthday present. Thanks Vuelo. Application is very easy to use and you get instant feedba... Voir plus
L'entreprise a répondu
This app is Just Awesome. Vuelo is user friendly with a very easy to navigate application. No bells and whistles, customers can see all the important aspects or their purchases at a click of a button.... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Travel with financial flexibility with Vuelo. Spread the cost over interest free instalments.
Coordonnées de contact
222 Regent Street, W1B 5TR, London, Royaume-Uni
- +44 20 4587 9437
- support@getvuelo.com
- getvuelo.com
4,6
Excellent
434 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Vuelo
That's what we like to hear! Quick and easy is what we're all about. Thanks for the recommendation and happy travels! 💜
Fraudulent account was opened in my…
Fraudulent account was opened in my name. Nobody responding to my emails or calls to close the account and rectify .
5 days later and still no personal update from Vuelo regarding this matter. Note they clearly don’t take fraud as seriously as they claim to!
23 mars 2026
Avis spontané
Réponse de Vuelo
We’re sorry to hear how you’re feeling about this.
We’ve reached out to you multiple times via email regarding this matter but haven’t received a response so far.
It’s important we hear back from you so we can move forward and resolve this properly.
Please check your inbox (and spam/junk folder just in case) and reply to our latest message — we’re here to help and get this sorted as quickly as possible.
I have used Vuelo for a few travel…
I have used Vuelo for a few travel related purchases over the last few months. It is very easy to use and the payment terms are transparent. Anytime I have spoken with customer service, they are extremely friendly and very helpful. I especially love the ability to use one time cards for my travel needs.
25 mars 2026
Avis spontané
Réponse de Vuelo
Thank you so much for this wonderful review! It truly means the world to us to hear you've been enjoying the Vuelo experience.
We're so glad the payment terms have been clear and transparent, and that our team has been able to help you along the way. Hearing that the one-time card has made your travel purchases easier is exactly what we love to see.
We look forward to being part of your next adventure! 💜
This is an amazing way to have you…
This is an amazing way to have you dream vacations at no stress. And the customer service is excellent. I was confused about a charge and the patience and time with which Sofian gave me a breakdown and explained was top notch!
25 mars 2026
Avis spontané
Réponse de Vuelo
Thank you so much for this lovely review! It truly warms our hearts to hear that Vuelo has made planning your dream vacations a little easier and stress free.
We will absolutely pass on your kind words to Sofian. It's so great to hear that the time taken to walk you through your query made a real difference and that's exactly the experience we want every customer to have.
We look forward to being part of your next adventure! 💜
Easy app can be easily used with clear…
Easy app can be easily used with clear plans
25 mars 2026
Avis spontané
Réponse de Vuelo
Thanks so much for your review, really glad to hear you’re finding the app easy to use and the plans clear 💜
If you ever need anything or have any feedback, we’re always here to help.
LOVE THIS. GREAT FOR TRAVELLING
Amazing website. Truly a lifesaver, especially when you have to take a emergency flight and don’t want to splash out on a flight all at once.
Their customer service is great also!
Love this company
17 mars 2026
Avis spontané
Réponse de Vuelo
This is so lovely to read, thank you! We're really glad Vuelo has been a lifesaver for those moments when you need a flight and don't want to pay it all at once. That's exactly why we're here.
We'll make sure to pass on the kind words about our customer service team too, they'll love hearing this. 💜
This is the best card for travel.
This card is optimally suited for travel, vacation, and recreational activities.
24 mars 2026
Avis spontané
Réponse de Vuelo
Thank you so much! We're so happy to hear that Vuelo has been the perfect fit for your travel, vacations and recreational activities. That's exactly what we built it for.
We'd love to be part of your next adventure. 💜
I had uncertainty that my flight was…
I had uncertainty that my flight was going to go ahead due to the conflict in the Middle East but Justine from Vuelo done everything she could to ease our mind and find us a swift alternative on the same day departing from the same location to ensure we made our family wedding in Thailand I couldn’t fault this company or Justine the customer care agent who handled her Case one bit 👍🏻 managed to change our flights in a short space of time all for no extra cost amazing service !
22 mars 2026
Avis spontané
Réponse de Vuelo
Thank you so much for sharing this, it truly means the world to us. We're so glad the team was able to find a swift alternative and get everything sorted so you could make it to your family wedding in Thailand.
We'll make sure to pass on the kind words, they'll be so happy to hear this. Moments like these are exactly why we do what we do.
We hope the wedding was absolutely wonderful. Here's to many more happy travels ahead. 💜
AVOID This is such a unorganised and…
This is such a unorganised and unprofessional financial services organisation! They state below in replies that it was a temporary system update that caused the issues of getting threatened by emails about missed payments. Instead as of today I have received another threatening email about a purchase which was paid off last month, and apparently they are taking the payment on the 15th January 2026… it is the 22nd March 2026. I am now referring my complaint to thr Financial ombudsman Services and I implore others to follow suit. They have refused to log my complaint and investigate the dissatisfaction of their service. So now FOS can deal with them!.
22 mars 2026
Avis spontané
Réponse de Vuelo
Thank you for taking the time to share your feedback with us. We hear you and we want you to know we are taking this seriously. This is not the experience we want for any of our customers.
The emails you received were sent due to a temporary system update and no money has been or will be taken. We completely understand how these emails would have caused concern and we are sorry for the confusion.
We absolutely want to get this resolved for you and we are committed to working with you every step of the way. We have already reached out to you directly so please do check your messages.
If you would like to discuss this further, please contact us at support@getvuelo.com. We are here for you and we will see this through. 💜
With Vuelo it's very easy and simple to…
With Vuelo it's very easy and simple to book your holiday
21 mars 2026
Avis spontané
Réponse de Vuelo
Thank you so much for the lovely review! We're really happy to hear you found it easy and simple to book your holiday with Vuelo.
We hope you have an incredible time and we'd love to be part of your next adventure. 💜
Disappointed
Set up an account about 6 months ago and got a £1500 limit, so far so good, then this week i decided to look at holiays but when i logged in it says they have reduced my limit to zero,, pretty disappointed
17 mars 2026
Avis spontané
Réponse de Vuelo
Sorry to hear this, Robert.
I understand how frustrating that must feel.
Credit limits can change over time based on a few factors like account activity, repayment behaviour, and updated affordability checks, so it’s not always fixed even if everything looked good initially.
If you’d like, feel free to reach out to us at support@getvuelo.com and we’ll be happy to take a closer look at your account and explain what happened here.
What an amazing service
What an amazing service, great support team, easy to use and extremely helpful
20 mars 2026
Avis spontané
Réponse de Vuelo
Really appreciate you taking the time to share this and glad you’re enjoying the experience!
Great to hear the app and support team have been helpful, that’s exactly what we aim for.
Rubbish company
Can I put a zero?. Terrible. Making Payments on time and in advance, then credit suddenly dropped they said i should pay off some purchase, did that nothing. Then I get
Statements for past dates and months despite showing 15th March. Today is the 13/3. Received emails telling me my payments on 15th March
Has failed. What a none sense
13 mars 2026
Avis spontané
Réponse de Vuelo
Thank you for taking the time to share your feedback with us. We hear you and we want you to know we are taking this seriously. This is not the experience we want for any of our customers.
Regarding your credit limit, this is set automatically based on a periodic review of your account to keep lending safe and responsible. Your limit may be adjusted from time to time as part of this standard review process.
As for the emails and statements, we completely understand how confusing that must have been. This was related to a temporary system update that has now been resolved. No payments were taken and everything is in order on your account.
We are already in touch with you directly so please do check your messages. We want to make sure this is fully sorted for you. If you need anything at all, please reach out to us at support@getvuelo.com. 💜
Was great - at the beginning, not anymore.
Was great at the very start. Given a £5,000 limit. Quickly reduced to £3,000 without explanation, not really a problem but would have been great to know.
Anyway, good few months down the line having paid off most of the bookings in full and on time and only 1 booking remained over 12 months.
This was settled in February 2026 - roughly 4 months in because I kept getting “Missed Payment” emails.
No payment was attempted, and the money was always available to be taken.
I decided to pay off the account in full.
To my amazement, my credit limit was now taken away and showing £0.00
I closed my account as customer support were not able to give a valid explanation why the payments were not taken and why my credit was now £0.00.
Anyway… to my amazement, and I am absolutely bamboozled about this.
Today I receive an email that I have missed a payment for £22.48!
And that a further attempt will be made in 48 hours!
I don’t owe any money.
I paid off my account.
I closed my account.
I tried logging in - no account exists.
I tried creating account with same details - declined?!?!
So why am I getting an email wasting my time about a matter that should have been closed over a month ago?!?
Email was sent to support. I do not expect anything but an automated response claiming some rubbish that they are allegedly responsible with lending etc… or a system issue… a system issue that in my view took away my credit facilities.
- great system.
Anyway, at the very beginning and after using the account for the first few purchases = 5 Star.
Then 3 star… because of the evident problematic system which cannot take payments…
Now however… 1 star.
There is no valid explanation for why I am receiving any further communication from Vuelo relating to an account that has been settled.
I have checked my Credit Profile and to this date the account appears to be active, and up to date with a balance outstanding - not updated since start of January however.
13 mars 2026
Avis spontané
Réponse de Vuelo
Thank you for taking the time to share your experience with us. We hear you and we want you to know that we are taking this seriously. This is not the experience we want for any of our customers and we are committed to making sure this is fully resolved for you.
We want to reassure you that as per your request, your account has been fully settled and closed. The emails you received earlier today were sent due to a temporary system update that has now been resolved. No payments were taken and there is nothing outstanding on your end.
Regarding your credit limit, this is set automatically based on a periodic review of your account to keep lending safe and responsible. Your limit may be adjusted from time to time as part of this standard review process.
As for the credit reporting, this is something we really want to get sorted for you. We would recommend raising a dispute with the credit bureau and we will actively work alongside you every step of the way to make sure this is resolved.
We are already in touch with you directly so please do check your messages. We are not going anywhere and we will see this through with you. If you need anything at all, we are right here at support@getvuelo.com. 💜
Chahinez
Vuelo is a really convenient option for booking flights. I like that you can book your flight now and pay later over time, with flexible repayment options of up to 12months. It makes travelling much more manageable without having to pay the full amount upfront. The process is simple and easy to use, and the whole experience feels smooth and reliable. I would definitely recommend Vuelo to anyone looking for a flexible way to book flights.
7 mars 2026
Avis spontané
Réponse de Vuelo
Thank you so much for the lovely review and the recommendation! It's wonderful to hear you found the booking process simple, smooth and reliable.
We work hard to make travelling more manageable by giving you the flexibility to spread the cost over time, so it's really great to know that's making a difference.
We're excited to be part of your next adventure. 💜
This app afforded me an amazing…
This app afforded me an amazing opportunity to enjoy my travels at a lovely 5 star hotel all the while spreading the cost. I can begin to say how grateful and appreciative I am and will definitely be sharing with friends and family.
2 mars 2026
Avis spontané
Réponse de Vuelo
Thank you so much for sharing this, it truly made our day! We're so happy we could help you enjoy a lovely 5 star hotel experience while spreading the cost in a way that works for you.
We really appreciate you sharing Vuelo with your friends and family. That means the world to us.
We can't wait to help you plan your next getaway. 💜
"Thank you so much
"Thank you so much, Sofian! You've been a huge help. I've been struggling to book flight tickets with Vuelo for the past two days, but you've resolved it today. I'm really grateful, thanks again!" 😊
This is Bandi Mallikarjun
5 mars 2026
Avis spontané
Réponse de Vuelo
Thank you so much for the kind words! We'll make sure to pass them on to the team. We're so glad everything got sorted and you were able to book your flight tickets.
We're always here if you need us and we're excited to help you with your next trip. 💜
Excellent customer service
Excellent customer service. Justine, Sofian, and Mark were very helpful and reassuring.
Payment terms are flexible as well! Keep it up VUELO and Good job customer service support!
6 mars 2026
Avis spontané
Réponse de Vuelo
Thank you so much for the wonderful review! We'll make sure to pass on the kind words to the team, it really means a lot.
We're so glad you found the payment terms flexible and that the support experience was helpful and reassuring. That's exactly what we strive for.
We're excited to be here for you whenever you need us next. 💜
I have now been locked out of my Vuelo…
I have now been locked out of my Vuelo account for over a month with no proper resolution.
Despite multiple attempts to resolve this, I have:
• Been told the issue was “resolved” when it was not
• Received repeated template-style email responses
• Been unable to speak to a human via the customer service number
• Been directed back to the app for support — despite being locked out of the app
This is not acceptable.
Under the Consumer Rights Act 2015, services must be provided with reasonable care and skill, and digital services must be remedied within a reasonable time and without significant inconvenience. Being locked out of my account for over a month clearly does not meet that standard.
Additionally, under the Consumer Protection from Unfair Trading Regulations 2008, businesses must not provide misleading information. Marking a complaint as “resolved” when the issue persists is misleading and unfair.
If Vuelo provides financial or regulated services, I am now prepared to escalate this formally through their complaints procedure and, if necessary, to the Financial Ombudsman Service. Consumers are entitled to a final response within 8 weeks under Financial Conduct Authority complaint handling rules.
The complete lack of accessible human support — especially when customers cannot access their accounts — raises serious concerns about customer care standards.
I expect:
1. Immediate restoration of access to my account
2. A proper investigation with a personalised response
3. Confirmation of my formal complaint reference and timeline
Until this is resolved properly, I cannot recommend this service.
4 mars 2026
Avis spontané
Réponse de Vuelo
Thank you for taking the time to share your feedback with us.
This is not the experience we want for any of our customers and we are always striving to do better. The good news is that this has now been resolved and we have already reached out to you directly, so please do check your messages for full details.
If there is anything else we can help with, please feel free to contact us at support@getvuelo.com. We are here for you.💜
Second issue within 2 months
Update - I have got a refund from Justine, but still my credit limit was reduced for no reason.
This is the second issue with Vuelo in less than a month and they don’t even care or try to fix their issues or at least listen and understand what the customers say. They are like bots with automated responses. They steal money from your card and take more money than they should. They have multiple bugs in their app and blame it on the user and customer. One of the worst ever experiences.
28 février 2026
Avis spontané
Réponse de Vuelo
We’re really sorry to hear about this and understand how frustrating that experience must have been.
Our team has already reached out to you directly to investigate and help resolve the issue. Please check your inbox, including spam or junk folders, for our message.
We’d really like the chance to sort this properly for you.
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