I bought some GHE StringyThingys from another supplier and the canes supplied were not compatible. I enquired using the StringyThingy contact chat and the gentleman who responded was amazing.... Voir plus
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Lisez les avis des autres
Incredible customer service. Placed an order and was kept updated throughout the entire process. Delivery was extremely quick, product is really good and I was getting responses from emails very quick... Voir plus
L'entreprise a répondu
Really impressed with this company. Friendly and informative customer service on the phone. Air circulator fan in stock. Easy to order online. Next day delivery is an amazing service. Product arrived... Voir plus
L'entreprise a répondu
If this company was running the country we would be a world leader again! Shocked /delighted that my Sunday night order was here by Tuesday lunchtime Well packaged but there was a small amount of... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Long established family run business (est 2000) selling only the best horticultural products in the UK. With specialist hydroponic, gardening and ventilation departments we have the experience to provide solutions across many industries. Our exceptional customer service means we stand out head and shoulders above our competitors, both in store and online, ensuring our customers get the best advice and experience. GHEDirect has worked with many large and small scale horticultural projects across the globe including a government reforestation programme and the set up of large scale nurseries in Borneo as well as being a preferred supplier to the top Universities in the UK.
Coordonnées de contact
Royaume-Uni
- ghedirect.co.uk
4,9
Excellent
694 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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5 stars
5 stars
Superbly packed
Wide selection
Customer service alone gets 5 stars.
Just use this company.
23 décembre 2025
Avis spontané
Réponse de ghedirect.co.uk
Thank you 👍so glad to hear you appreciate our level of customer service
Fast and friendly
Fast, friendly and extremely knowledgeable, I’ve used GHE a few times now and will definitely continue to do so. A massive thank you and merry Xmas to all at GHE.
21 décembre 2025
Avis spontané
Réponse de ghedirect.co.uk
Thanks so much for the review Steve, a Merry Xmas to you too!
Réponse de ghedirect.co.uk
Thanks so much for the 5 stars Valletta, we apprecaite it.
Excellent customer service
I am giving this review based on the customer experience I have had with GHEDIRCT LTD . I have place an order for a ph pen and they mixed up the order, when I realize they have send out the wrong one I call them and explain they told me leave it with them and they sort it out the next day. I have received the correct pH pen the very next day . The management and staff at GHEDIRCT LTD was understanding very apologetic and sincere so my thanks goes out for they professionalism and very good customer service.
From
Ricardo Rowe👍👍👍👍👍
17 décembre 2025
Avis spontané
Réponse de ghedirect.co.uk
Thanks so much for your review Ricardo, I'm glad we were able to sort out the mistake in a timely manner for you and that you were patient and understanding through out!
Very impressed with how the order was…
Very impressed with how the order was processed and information on delivery, as it was a present I cannot comment on the product but was impressed with ghedirect, and will use them again
10 décembre 2025
Avis spontané
Réponse de ghedirect.co.uk
Thanks so much Stewart - I hope the present is received well!
‘Top Dollar’ as they say in the States
I have used these guys previously and like before, swift dispatch of goods, excellent quality of goods and excellent communication via Hellen in customer service. Technical knowledge available also. One stop shop for all your gardening / horticultural needs.
15 décembre 2025
Avis spontané
Réponse de ghedirect.co.uk
Thanks so much Adrian, our team are on hand to help wherever we can :)
The item that arrived was not the same…
The item that arrived was not the same as the photo on the website and as it is a very large garden tray that needs to be repackaged and returned it's a job I could do without this time of the year as well as waiting in for it to be collected. I am disappointed that the photo on the website was not accurate.
9 décembre 2025
Avis spontané
Réponse de ghedirect.co.uk
Hi Caroline, my sincere apologies for the inaccuracy of the photo on our site, this is an old image which we have since rectified. I believe my colleague Helen has spoken to you and sorted this out, its not what you need to be dealing with at such a busy time close to Christmas and we recognise this, and hopefully resolved it in a timely and satisfactory manner for you.
Exceptional quick turnaround product…
Exceptional quick turnaround product was delivered next day beautifully packaged in perfect condition
5 décembre 2025
Avis spontané
Réponse de ghedirect.co.uk
Thanks so much for the 5 stars, we appreciate it.
Great Customer Service
The order was acknowledged and dispatch was notified by e-mail. The delivery schedule was very quick and exactly as communicated in the e-mail. By the end of the transaction I really felt like a valued customer. That doesn't happen often these days well done GHE!!
2 décembre 2025
Avis spontané
Réponse de ghedirect.co.uk
Thanks Martin, we try our best! As a family business we try to keep as much of our service as personal as we can. Whilst we may have to send the odd automated email you can rest assured when you pick up the phone or send us an email a real person will deal with you as we value each customer.
Great prices and next day delivery
Great prices and next day delivery. Would highly recommend.
2 décembre 2025
Avis spontané
Réponse de ghedirect.co.uk
Thanks Nicola for the 5 stars, we appreciate you :)
Another excellent online order
Another excellent online order from ghe started using this company last year have placed several orders since great online shop to deal with fast delivery and great customer service
28 novembre 2025
Avis spontané
Réponse de ghedirect.co.uk
Thanks so much James for your continued support, we really do appreciate it.
What a great run company
What a great run company
Great products, value for you money. Speedy delivery. Enough said. 10/10
28 novembre 2025
Avis spontané
Réponse de ghedirect.co.uk
Thanks so much Paul......we have great customers too!
Haven’t yet received my ordered items…
Haven’t yet received my ordered items though they were expected yesterday, message said they were delayed. Thought they would come today but no information. Tried ringing APC at 3.15. No response ? Finished for the weekend.
Have waited in 2 days. Have no
Idea whether they will come over the weekend.
Cannot comment on the firm
I ordered from or the items but I would prefer if they could find a better delivery service. I know it’s near Christmas and it’s busy, I just need up to date information
Have to report that I did get a notification of delivery and they arrived within that time slot by a very pleasant driver. Haven’t opened the packages as they are a Christmas present. So alls well!
Had a response from the firm too. Many thanks for that. Much appreciated. Best wishes.
28 novembre 2025
Avis spontané
Réponse de ghedirect.co.uk
HI Mrs Johnson, my apologies for the delay on your delivery. I have had a look into this case and can see that you were notified originally on the expected day of delivery (Thursday) that your order had been delayed. I can see from their notification that they had said they would notify you again when they could resolve the issue in delay and provide a new delivery date and time. I like you, were disappointed to see they had not resolved the issue the next day, however you were notified the following day (Saturday) that it would go out for delivery, and it was delivered before lunch that day.
This is an unfortunate issue, and whilst all delivery companies aim to deliver 100% of the time as promised, there can always be factors that disrupt this. Please always contact us direct if you have an issue with the delivery and our amazing customer service team will go above and beyond to keep you in the loop and resolve for you.
A great company and as an inexperienced gardener very helpful.
The helpfulnes and friendly approach of the staff.
24 novembre 2025
Avis spontané
Réponse de ghedirect.co.uk
thanks so much for the review :)
Réponse de ghedirect.co.uk
Thanks for the 5 stars
Very reasonable customer service
Very reasonable customer service. Good delivery set up. Products as ordered. An easy company to do business with.
24 novembre 2025
Avis spontané
Réponse de ghedirect.co.uk
Thanks so much for your order Paul and the 5 star review!
Best online grow shop.
Never had any problems using this company.
Great prices.
Very helpful customer service and next day delivery.
100% recommended.
19 novembre 2025
Avis spontané
Réponse de ghedirect.co.uk
Thanks so much Darren for the feedback, we appreciate you.
Brilliant
Brilliant, from ordering to receiving, and the product is now working nicely in the greenhouse. I am delighted with the whole process.
20 novembre 2025
Avis spontané
Réponse de ghedirect.co.uk
Thanks so much Karen for leaving us a 5 star review, we appreciate it.
Great service!
I have used this company twice now and they have been extremely helpful. Orders arrived within a few days, customer service first class. Will definitely be using again and would highly recommend to others.
18 novembre 2025
Avis spontané
Réponse de ghedirect.co.uk
Thanks so much for this feedback Julie, we look forward to serving you again soon.
Great product and fast service!
15 novembre 2025
Avis spontané
Réponse de ghedirect.co.uk
Thanks for the 5 stars Vera :)
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