The loveliest bear and arrived early and in very good order. Beautifully made and presented for a bear of this 2 m size. My ill-calculation did not allow for his hugeness in my tiny little house...... Voir plus
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Purchased the 165cm black stone bear, the lead time was longer than expected but giant bear customer support team kept me updated throughout. All was forgotten when the bear arrived as it was more tha... Voir plus
L'entreprise a répondu
Really quality product and super fast delivery, even with a personalised name on the bear! We thought about getting a cheaper bear elsewhere but can honestly say it was fantastic value for money. It w... Voir plus
L'entreprise a répondu
Son bought a teddy for a xmas present but the gift was unwanted. Contacted the company to explain and said teddy was still in packaging with all tags, but they won't have it back as it is outside of 1... Voir plus
4,1
Bien
120 avis
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Falling apart after a month, appalling customer service
I bought this Teddy end of June for my son. A month on and it's already cracking at the seams, with filling pouring out in at least 2 different places.
I invested in a big Teddy precisely to avoid this kind of poor fabrication so I'm very disappointed
Edit: I wrote to the customer service to mention what was happening, they said they couldn't nor wouldn't do anything about it. Frustrated, I wrote a comment on Instagram mentioning the exchange and the fact that the teddy was ripping apart at the seams, and they blocked me! I'm truly shocked by this absolutely appalling customer service
2nd edit: my mum has fixed the seams with pieces of fabric. It looks like they've been stingy on the fabric (which is beautiful btw) as there's very little seam allowance and it's why it's ripping. So I would definitely not say it arrived in perfect condition.
Again not sure how it has passed any toy standard as beyond the very bad fabrication there's no lining between the filling and the envelope which means that any child opening the zip can grab and choke on the filling.
1 août 2021
Réponse de Giant Sculptures
I'm very sorry to hear you are disappointed with your teddy. As confirmed with you, the teddy arrived in perfect condition.
If the goods arrived faulty I would have happily processed to an exchange but unfortunately we are not liable for damages made a month post arrival.
Kind regards,
BigTed Team
My niece's love the bear
My niece's love the bear. This was definitely the best present I could have bought them.
Great customer service!!
20 juillet 2021
Réponse de Giant Sculptures
Hi Parminder,
I’m glad to hear you’ve had a great experience with us! Thank you for taking the time to share your feedback ❤️
The BigTed Team
Very beautiful 🤩
12 juillet 2021
Good delivery services and staff are…
Good delivery services and staff are easy to communicate with.
11 juillet 2021
Awesome customer service
Awesome customer service! Speedy delivery within 24 hrs. The Teddy is so big and cuddly. It's just perfect!
3 juillet 2021
Réponse de Giant Sculptures
Thank you for your wonderful review! ❤️
The BigTed Team
Réponse de Giant Sculptures
Thank you for taking the time to write us a review! ❤️
We're a small family here at BigTed and every bit of feedback means the world to us!
We're very grateful for customers like you and hope you stick with us for years to come!
The BigTed Team
My 2 year old son loved it!
28 juin 2021
Réponse de Giant Sculptures
Hi Ravi,
Thank you fro you nice review and welcome to the BigTed Family.
We're glad to hear you and your family love your new teddy!❤️
The BigTed Team
Effective communication
Effective communication
Item arrived on time, I am glad I stumbled upon your page.
19 juin 2021
Best Teddy bear in the world !!!
19 juin 2021
Amazing quality bear and really fast…
Amazing quality bear and really fast delivery. Would definitely buy from them again.
17 juin 2021
Réponse de Giant Sculptures
Hi Julie,
Many thanks for your review! ❤️
The BigTed Team
Réponse de Giant Sculptures
Hi Sam!
Thanks so much for your kind review! We're so pleased to hear you're happy with your teddy ❤️
The BigTed Team
Bear with me
It was an easy order, with the choice to pay in full or in installments, which is nice! Delivery was fast, my Bigted came early, before the date I picked and my new big friend is lovely, heavy and soooo soft. I have since forced my partner to buy me a 1m one too, that I can take to see London!
Now my life consists of just me and my bears. As it should be.
24 mai 2021
Réponse de Giant Sculptures
Dear Vileta,
Thank you so much for your review and for being such a great customer! ❤️
Don't hesitate to share your teddy's adventure with us on instagram @bigtedteddies !
The BigTed Team
Fantastic ordering experience
Fantastic ordering experience, very happy with the product. Arrived within 48 hours of ordering, the other half is thrilled
21 mai 2021
Réponse de Giant Sculptures
Dear Adam,
Thank you for taking the time to leave us a review! We're happy you and your other half enjoyed our teddies! ❤️
The BigTed Team
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