A fuir!
A fuir!
Les sacs sont beaux sur le site, mais lorsqu’on les reçoit ils comportent des défauts, strass manquants par exemple.
Le service client n’est pas réactif et pas rodé.
La mauvaise expérience ne s’arrête pas là, pour retourner le produit défectueux il faut payer les frais de port qui avoisinent une vingtaine d’euros.
Et depuis plus d’un mois je n’ai pas eu de confirmation de retour ni de remboursement.
Résultat j’ai dépensé plus de 200€ et je n’ai ni le sac ni mon argent…
Pour finir une amie a elle aussi reçu un sac défectueux il me semble donc que c’est fréquent.
Réponse de Giarite
Dear MC,
We appreciate you taking the time to share your feedback with us. We are sorry to hear about the issues you encountered with the products you received. Our goal is always to provide high-quality items and exceptional customer service, so we take your concerns seriously.
We have been communicative with you via email regarding the concerns you raised. As per our policy, we offered you a replacement for the defective product, which unfortunately you declined. We understand that receiving a faulty item can be frustrating, and we strive to resolve such situations promptly.
We have already reached out to you requesting the tracking details of the returned item so that we can process your refund accordingly. Once we receive this information, we will expedite the refund process to ensure that you receive your money back in a timely manner.
We value your satisfaction as a customer and aim to address any issues promptly and efficiently. If there are any further concerns or questions, please do not hesitate to reach out to us directly via email or phone.
Thank you for bringing this matter to our attention, and we appreciate your understanding and patience as we work towards resolving it.
Kind regards,
Giarité customer service team