Giftsoul Avis 

Réponse de Giftsoul

ll y a 3 jours

Hi Arno,

We’re very sorry to see that you chose to leave a review before following up with us by email.

We’ve already sent you a message with the carrier’s proof of delivery so we can verify exactly where the parcel was left and assist you properly.

Please check your email and reply to us there after reviewing the delivery photo/location. Once we have your confirmation, we’ll continue supporting you with the appropriate next step.

— Customer Service Team

Réponse de Giftsoul

ll y a 3 jours

Dear William ,

We're sorry to hear about your concern regarding the personalization.

After reviewing the order details, we found that the item was produced based on the customization information submitted at the time of purchase. However, we'd still like to take a closer look to ensure everything was processed correctly.

Our support team has already reached out via email requesting a few additional details and photos so we can properly review the issue and provide the most appropriate assistance. Please kindly check your inbox and reply when convenient.

We'll be happy to investigate further and assist you accordingly.

— Giftsoul™ Customer Service

Réponse de Giftsoul

ll y a 4 jours

Hi Laura,

We’re sorry to hear that the item did not meet your expectations.

For personalized orders, the design is produced based on the information submitted and previewed during checkout. We also send an order confirmation shortly after the order is placed, followed by shipping updates once the item is dispatched, so customers have a clear record of the personalization and order details.

We always aim to keep the ordering process transparent. If you’re willing to share your order number or contact us with the details of your case, we’d be happy to review the original preview, order confirmation, and support history with you and clarify exactly what happened.

We’re still happy to help wherever we reasonably can.

— Giftsoul™ Customer Service

Réponse de Giftsoul

ll y a 4 jours

Hi there,

We’re sorry this experience raised concerns about the condition of your item.

To clarify, our packaging is not reused, and our personalized products are made specifically for each order at our manufacturing facility. Each item goes through several production and quality-control stages before being packed and shipped.

At the moment, we don’t have enough information from this review to verify your order or properly investigate what happened. Please email us at review@giftsoul.com with your order number and photos of the item/package so our team can provide priority support and review your case carefully.

— Giftsoul™ Customer Service

Réponse de Giftsoul

ll y a 5 jours

Dear Jennifer,

Thank you for your feedback. We're delighted to hear that your ornament arrived safely and that you like how it looks.

We appreciate your comments regarding the size and visibility of the names. Our production team carefully balances personalization elements with the overall design and aesthetics of each product to ensure a visually harmonious result.

Thank you for sharing your thoughts with us. Feedback like yours helps us continue improving our products and designs.