Gillies Avis 

I visited Gillies in Aberdeen needing help to choose replacement furniture and arrange uplift of some existing pieces. What could have been quite a stressful experience turned into a genuinely enjoyable one thanks to Emma.

She was kind, friendly, knowledgeable and unbelievably patient — particularly as I changed my mind and altered my order several times! Nothing was ever too much trouble and she helped me work through all the options until I was happy with my choices.

We had plenty of laughs along the way and even shared a wee emotional moment, which says something about how comfortable and at ease she made me feel.

It is rare these days to find someone who combines excellent customer service with genuine warmth and kindness. Gillies are very lucky to have Emma.

Thank you — you are an absolute star!

Very good sales advice and service, prompt and helpful delivery, and delighted with new purchase.

Very knowledgeable and very helpful.

Firstly not pounced on, allowed to look around in peace.
New there was someone to ask on the floor.
When we showed interest we were politely asked a few questions.
Still leaving us to interact when we wished.
Stuart told us many details that other retailers omitted.
Took our time on deciding a few things,(no pushing)
Moved items of furniture to show other choices. We were happy to purchase. Changed my mind with one item for another and was never pushed or told that
Oh! "That may not be in stock for long"
Or any other sales moves.
Very satisfied with our visit.

Ordering online was very easy, organised self pickup and staff were available to assist getting the package in the car, very helpful

Very happy with purchase, slight damage to a bench, however, Carly has been very good and has kept me informed.

We wandered into Gillies Aberdeen looking for a new mattress to replace our old one. Having looked around, we were met by Robert (Turner) who took the time to explain to us what we needed to know. I told him that I probably wanted a Hypnos one and he invited us to try the various Hypnos mattresses that were laid out in the shop. I chose one (which happened to be their most popular one) and had it delivered by Gillies a few days later. Very happy with with the mattress and the overall experience in Gillies (thanks Robert). Delivery was faultless too.

Excellent service in the Aberdeen store from Emma who was very friendly, knowledgeable and patient with all of our questions and measuring while we decided on some new living room furniture. We will certainly be back to Gillies for our next furniture purchase.

Fantastic level of service and guidance provided by Salesman Stuart Edgar during our visit today. Very friendly manner and professional attitude made our experience very pleasant. Would definitely recommend a visit. Thanks.

Gillies were much cheaper than other leading carpets companies. The fitters arrived at the correct time, were professional and prompt. The carpet looks great!

As always, service was great. From salesman, Tom Boyd, to the delivery men who assembled our new table.

The choice of recliners was good and Brenda the assistant was knowledgeable and very helpful.

If you visit Grampian Furnishers in Elgin, I highly recommend you seek out the Sales assistant Ann Stone.
We went there looking for a 2-seater sofa and a smaller chair. We haven't bought any furniture like this for over 20 years so we were quite nervous and unsure of many things. We had little idea of what we really wanted other than looking at the website and maybe liking a few things.
On the walk around in the spacious and well set out store - ground floor and upstairs - we stopped and looked at a sofa combination that showed promise and shortly thereafter Ann appeared.
My initial reaction was “oh no a Sales Person trying to hard sell” but I have to admit that was totally wrong and unfair. Instead, Ann was friendly, no hard sell, she provided lots of helpful information not only about the product but the combinations of things and shipping etc. In summary it was like talking with a trusted friend than a Sales Assistant.
We went away to think about things and came back a few days later, found Ann and made a purchase, but not before we also saw a bed and side cabinet that we really liked! Ann introduced us to her colleague Hope Farrall, who was equally friendly and helpful regarding the bed and side cabinet details.
We walked out of the store having purchased a 2-seater sofa, a cuddler, a foot stool, a bed and bedside cabinets and had no buyer’s remorse.
I would recommend this store – who are part of Gilles Home Furnishings - and in particular Ann who was a pleasure to deal with.

My husband and I were looking to buy a new mattress. We had looked online and noted that Gillies Aberdeen stocked a wide range of mattresses including Harrison Spinks.
We visited Gillies Aberdeen in person and would like to note that our shopping experience was made all the easier thanks to Robert Turner, Bedding Sales. His very pleasant manner, the knowledge and in-depth information he provided on various types of mattresses alongside giving us plenty of time to test the mattresses really helped us to make our choice to purchase a mattress.
Shopping in stores can be variable, however, the interaction we had with Robert made our overall shopping experience a very pleasant one, it was completely stress free and we would certainly return to Gillies if we were looking for any other household items.
We look forward to enjoying our new mattress.
Thank you, Robert.

Our experience at Gillies bed dept. was excellent sales assistant Linda Mancais was very helpful and knowledgeable of the products.

Everything from ordering to fitting was handled very efficiently.

Staff extremely helpful . Frequent updates re my order which was delivered on time.

From start to finish staff were excellent sales through to the laying of flooring delivery on time definitely no hassle

From the moment it was purchased and the update on delivery was excellent.

Shop staff very friendly and also very informative. Delivery service very good. Would do business with them again no problem.