Called to book a technician to repair my LG heat pump. The technician Kelly was very knowledgeable and quickly diagnosed the issue. Explained the issues with the unit and repaired it promptly. She w... Voir plus
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Lisez les avis des autres
5 inch to 6 inch twin wall flue adapter this is the 3 rd one I’ve purchased has I’ve increased the quantity of stove goes I’ve purchased over the last couple of years, but I may have got better qualit... Voir plus
Easy to use website. Fast to sort order out and post. Plus they don't use evri do the parcel arrives at your actual address
The flue arrived 4 days late despite paying for next day delivery and asking on several occasions if we would definitely receive it next day. I took the Wednesday off work to install it for it not... Voir plus
À propos de l'entreprise
- Magasin de poêles à bois
- Cheministe
- Fournisseur d'équipements de chauffage
- Fournisseur de chauffage
- Magasin d'ameublement d'extérieur
- Magasin de radiateurs
Écrit par l'entreprise
Although we’re one of the UK’s largest suppliers of wood-burning stoves, flues and accessories, we still pride ourselves on providing excellent, personal service to our customers. Our fully HETAS-trained team, backed by our HETAS-approved supplier status, is here to offer practical advice and help you design the ideal flue system. For over 15 years we’ve been dedicated to sourcing quality products from trusted suppliers across the globe, all stocked in our UK warehouse and ready to ship.
Coordonnées de contact
20-28 Albert Road, CM7 3JQ, Briantree, Royaume-Uni
- 01376555182
- enquiries@glowing-embers.co.uk
- glowing-embers.co.uk
4,5
Excellent
284 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 81 % de ses avis négatifs
Répond généralement dans un délai d'un mois
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Excellent service 1st class comms thank…
Excellent service 1st class comms thank you so much AAAAA
3 juin 2026
Avis spontané
Friendly & helpful staff & the goods…
Friendly & helpful staff & the goods ordered arrived safely. Very happy with the service
11 mai 2026
Réponse de Glowing Embers
Thank you for your patience whilst we corresponded with our carrier as to when your order was to be delivered. Please accept our sincere apologies for the delay and any inconvenience caused. I am pleased to see this was delivered shortly after this. Thank you again for allowing us the opportunity to resolve this, Edward.
1st class customer service.
Ordered 2 x wood burner glass. 1st class customer service. Had issue with delivery company and they sorted it straight away. Very highly recommended.
28 avril 2026
Excellent service
Excellent service, simple to order and very prompt delivery. Fragile contents and very well wrapped.
15 mai 2026
Avis spontané
Great products, poor service
Really good products but not great service, paid extra for next day delivery and took the following day off from work to do the works (ran a full new chimney for my pizza oven), various comms to them and in the end refunded the difference between normal and next day delivery yet wasted a day off work...
6 mai 2026
Avis spontané
Réponse de Glowing Embers
Thank you for your feedback. I am very sorry to you for the inconvenience caused due to the delays in transit. I fully appreciate you kindly took time off work, and this should have arrived on time. We are so pleased you are happy with the products, and we are grateful to you for your patience with regards to the delivery.
Rubbish
Rubbish! Had to pay an extra £9.40 on top of a delivery charge already paid as the item was with Royal Mail having not had enough postage paid on it!
15 mai 2026
Avis spontané
Réponse de Glowing Embers
We are so sorry for the inconvenience caused, our parcel carrier mistakenly delivered a cage of parcels meant for Yodel to Royal Mail. Accordingly, they didn't have any Royal Mail labels on, so Royal Mail have been delivering them and charging our customers. This is a very rare and unfortunate event. I am very sorry that your parcel got caught up in this, we have, of course refunded the extra postage paid in full to you.
Brilliant service
Brilliant service. After another company letting me down, i ordered from here. The service was quick and the glass was perfect. Will definitely be using this company in the future.
11 mai 2026
Avis spontané
Easy to order off the website
Easy to order off the website, and a very quick delivery service. Item fitted perfectly.
12 mai 2026
Great service as always
Great service as always. The driver even helped me carry the Chimney line into my house
1 mai 2026
Products were excellent but...
Products were excellent. However postage pricecwas £13 for 2 items, that were in one small packet, so way over charged on postage. Not that impressed with this aspect
29 avril 2026
Réponse de Glowing Embers
Thank you for your feedback and for returning to us! We are so pleased you are happy with the product but are saddened to hear of your disappointment with regards to the £12.99 delivery charge for the product. Regrettably, due to the ever-increasing fuel and energy charges, courier fees are increasing to reflect this. We do fully understand your stance and please rest assured we are always reviewing our couriers to continue to offer an efficient delivery service that is also competitive, wherever possible for our range.
Parts supplied excellent but.....
Parts supplied excellent. However, quite small packet that could have been sent by a much cheaper method but still charged £13 for shipping which is outrageous and frankly feels unpalatable. Not impressed when I saw size of packet received. I was also a returning customer which clearly makes no difference
30 avril 2026
Avis spontané
Réponse de Glowing Embers
Thank you for your feedback and for returning to us! We are so pleased you are happy with the product but are saddened to hear of your disappointment with regards to the £12.99 delivery charge for the product. Regrettably, due to the ever increasing fuel and energy charges, couriers fees are increasing to reflect this. We do fully understand your stance and please rest assured we are always reviewing our couriers to continue to offer an efficient delivery service that is also competitive, wherever possible for our range.
Excellent service, fast delivery fits well
Excellent service, came quickly and was well protected, fits perfectly not much else to say for a piece of glass ordered on line with zero human interaction. but would defiantly use again if the need arises
27 avril 2026
Easy to order exactly what was needed
Easy to order exactly what was needed. Quick delivery, very well packaged and competitive price.
27 avril 2026
Today I ordered my 4th glass
Today I ordered my 4th glass, all which have broken whilst trying to fit. For the first 3 it is possible that I gave the wrong measurements, but for this last one I know the measurements were correct. However the glass which came had the same size as the recess,so its only natural that something had to give ie broken glass. The problem that I see is that no one told me a reduction had to be made for expansion. When I first ordered a glass I mentioned the expansion and was told this would be done automatically, which wasn't. However this time you gave me a reduction of 2mm all round. So all I can say is wait till this one comes and then see what happens. Lets hope there is a great improvement. Yours faithfully G.Hebden
30 avril 2026
Avis spontané
Réponse de Glowing Embers
Thank you for your comments. We are very sorry to hear this and for any disappointment caused. Our Made To Measure glass cutting service provides our customers with the option to select precise measurements for a multitude of stoves/appliances. Due to this, we rely on our customers confirming the exact measurements in millimetres to ensure an accurate fit to these requirements. The measurements provided changed by several millimetres for each order, at which point our representative recommended seeking the advice of a chimney sweep for direct assistance/clarification before ordering, to ensure you receive what is required. We do hope this order is suitable on this occasion.
Good customer service from Carolyn in…
Good customer service from Carolyn in helping chase a lost order and a prompt refund when it couldn’t be found.
7 avril 2026
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