Go Ortho UK Avis 

As an ex-SmileDirectClub customer, I was worried about getting replacement retainers after they closed. Thankfully, Go Ortho made the whole process quick and easy

They already had my original scans on file, so re-ordering my retainers was straightforward. Delivery was really fast, and the customer service was excellent — they were quick to respond and really helpful throughout.

They also had a promo on when I ordered, so I was able to get a second pair of retainers completely free!

Really responsive and the retainers arrived quickly. Would recommend.

I'm a former Smile Direct Club customer and getting new retainers was quick and easy.

I was a former Smile Direct customer and needed to obtain a new set of retainers after I had previously got a set from my dentist. I decided to take up the subscription offer. The first set I received I found didn’t fit well on the roof of my mouth and found my tongue rubbed against the retainer so didn’t use them. I contacted Go Ortho to cancel my subscription which wasn’t a problem but they asked me why I wanted to cancel out of interest. I told them the problem and that I hadnt had the problem with the retainers from my own dentist. They asked for some photos of the retainer in my mouth and I also sent a photo of my dentist retainer as a reference. Within a few days I received my new reatainer which is a prefect fit and it was a replacement for the first set they had sent. The communication kept me updated and was always a very quick response. Overall I have been very impressed and pleased with the service I have received and would be more than happy to recommend them to others.

As an former Smile Direct Customer I was concerned and worried about where I was going to find my new retainers when they went into admin.

When I found out Go Ortho had taken over all ex Smile Direct customers, I was so relieved, didn't have to spend thousands to maintain straight teeth. The process for reordering retainers was so easy, they had my scans already, the retainers arrived quickly, I was kept updated every step of the way, DPD haven't messed up any of these deliveries so far (rare I know!). Go Ortho have provided excellent customer service, high quality retainers (better than the ones Smile Direct supplied!) that fit comfortably. Highly recommend them!

Great speedy response. As an ex Smile Direct Customer I was worried about where I was going to find my new retainers. Go oath had my scans so the process of re-ordering was easy. Fast delivery and great customer service.

Excellent, simply excellent. If you’re a former smiledirect member this is a great option, ordering the retainers was a simple process and a quick one ! It took only a couple of days for my retainers to arrive, which fitted perfectly. Support is responsive and adheres to any special requests. Lovely all round 10/10 experience.

I’m just at the start of my dental journey. I've been met with so much care and expertise. I love having everything explained to me so clearly and carefully. Everyone super friendly too. I'm excited by the journey ahead, and have real confidence in the excellence service and professionalism of Go Ortho. Let’s go!

My trip to London was about to get gnarly cause I forgot my retainers at home but Go Ortho saved the day. Fast and reliable. Very good fit. Thank you Dr. Bagadi

Used their service during my trip to london. My brother needed a retainer and the company was recommended by a friend. Delivered the retainer on time and the quality of retainer is high and it was well packaged. Customer service responded to all my questions and my rep was great. Shout out to Jay for all her help shipping this product quickly!

really satisfied with the service, everything was so smooth and easy no issues whatsoever would recommend!

Very good product. The process for getting new retainers is very simple. Finally, a company fills a gap for patients who underwent orthodontic treatment and want to maintain the results over time. I recommend it 100%.

Fast delivery and great fit. Highly recommend

Very Good Company, Excellent staff & really helpful!

The retainers were delivered within a decent timeframe. Go Ortho had the information they needed from Smile Direct which no longer exists. The retainers I used from Smile Direct were more bespoke. in that the edges were cut around the tooth line rather than just a straight edge which needed filing down and is uncomfortable to wear. I hope this is something that will be introduced soon.

As a former SmileDirect UK customer, I was a little nervous about ordering replacement retainers, but the whole experience with Go Ortho has been excellent.

They were able to locate my original scans, answered my questions promptly, and the retainers arrived much faster than I expected. The quality is excellent and the fit is exactly what I was hoping for.

Customer service has been friendly and helpful throughout, and it’s been reassuring to find a straightforward way to replace my retainers without needing new scans or impressions.

A genuinely positive experience from start to finish. Highly recommended.

Amazing ! As a previous smile direct customer I didn’t need to have a scan, I just needed a replacement retainer .
To be honest I was a bit nervous about ordering a new set but they arrived within a week and the quality is so much better than my old ones !
To anyone who’s a previous smile direct customer I would 100% recommend these retainers .

Fast delivery and fits well

Dr. Bagadi is the best.
This service has been highly beneficial for me as an ex Smile Direct patient. Excellent company and service