GoBolt - YVR Avis 172

Simply awful. Will not order from Lulu Lemon again because Bolt gives no information. At the moment my order is three days late and nobody seems to know where it is

I wouldn’t ever use this company again!

Tracking is always wrong!
Takes forever
Missing something on two occasions
Please stop using them for deliveries

My package was delivered to my door.

Missing delivery. Photos were taken of the package while outside, and then a photo of my front door inside but with the floor cropped out so I can see if it was left there. No evidence that the package was actually left behind when marked as delivered.

No communication and terrible delivery. Third time I’ve had a package from lululemon shipped with this company. First time it took almost three weeks to be delivered. Second time a week. This time it’s been over a week and I’m still waiting. The updates are non existent on when the pkg will arrive. The items are coming from a store in Vancouver and I am a 45 min drive away. If an item from lululemon has to come from Ontario, it gets delivered via FedEx and arrives in 2-3 days.

Nice afternoon delivery left at my door as I instructed them to do

Fast delivery and everything was really straightforward! Instructions were followed and the person who delivered my order was very friendly and polite.

One of your clown drivers was speeding in Massey Tunnel in Richmond, BC and made an illegal lane change right in the middle of the tunnel.

The tunnel has clear signs that say "NO LANE CHANGES" when entering the tunnel.

You know who this driver is because all your hi-tech vehicles have GPS tracking on them. You can figure out which driver this was, by finding out who drove inside the tunnel at exactly 4:16pm on Saturday February 8th.

Delivery was effective and timely. Information provided by email.

Their service is horrible. It said 3-5 days for my shipment and it has taken two weeks. They change their delivery date daily and tell me “we understand the inconvenience and will deliver as soon as possible” and then they push jt another day and then another day. There’s no phone number to call and no warehouse to go and pick up from.
This is the worst logistics service I’ve ever experienced and as someone who uses logistics services for work consistently, I will never use them nor recommend them to anyone in my industry.

Still haven't received my shipment even though they keep saying arriving tomorrow and then the next day it will say arriving tomorrow. This has been going on for over a week. This is not the first time this has happened with this company. I have reported to the company where I purchased from and they has said they have until Friday to deliver 'on time', so my delivery date now says Friday. I'm mad not because of the length of delivery time but because they have not stuck to an actual delivery date. My parcel has been at the local carrier center for over a week.

How do I even begin with this sketchy service. First day the deliver man called me to buzz him in but he was never at my building. And then my packaged got rescheduled with failed delivery attempt as if it was my fault. The next 5 days it was reschedule every single day. In the morning it would say out for delivery and in the evening it would reschedule to the next day. My friend's package got stolen by their own deliver men with camera proof, the guy walked in with the package took a photo and walked out with the same package. Don't even let me start with their chat, even when it says "connected you to a live agent" it is still a bot, don't let it fool you. No email no phone number nothing provided. Company is founded by two tech guys thinking Ai and bots can do everything. What a joke. I have never hoped for any company go out of business like this one. For brands like Lululemon using this cheap sketchy service like them it is just pure greed to me, they don't care about your experience why are you giving them money. Boycott them. Be vocal.

Fast service with live tracking for the last mile and documented with 3 photographs for proof of delivery.

Navdeep was super helpful and polite and also gave me plenty of notice before he showed up

My delivery by Naveed was punctual and professional. He made sure to call me an hour in advance and another 15 minutes before. He offered to move it anywhere in my house. Had a positive experience.

Worst service ever I've been tracking my package delivery keeps getting pushed back only communicate is with Chatbot just absolutely awful and provide misleading tracking information they should be closed down

They lost my package.
My order out on delivery on Jan 8, then reschedule delivery again on Jan 9 not sure what is the reason. Then end up now is Jan 18 and I still didn't receive my package. I contacted them finally and got connected to talk a human instead of Chatbot . They told me they couldn't find my package in their warehouse and ask me to contact the merchant for replacement or file lost item. I was so upset when I hear this . They reply will speak to delivery driver but end up ghost me never got a reply from them ever again.

this is one of the worst delivery companies i’ve ever had to use. it took them like 2 weeks to actually deliver my package. on one of the days it was supposedly “out for delivery” i watched the driver go back and forth past my house via the live tracking link. then it took them two day for it to go back out for delivery, then when it was out for delivery three days later i watched the driver sit in the same spot for hours via the live tracking link. i knew it wasn’t going to be delivered that day so i got in contact with them. they didn’t care. they tried to blame it on delivery delays because of the postal strike and the holidays, but if you’re so delayed then why is your driver sitting in the same spot 8 hours out of your 12 hour delivery window. also the driver going back and forth past my house and not delivering my package is also not because of delivery delays. they tried to ignore this and assured me it was out for delivery and that they would pass this on. then they said the would transfer me and after waiting an hour for the new person to reply i got a bot response. and of course my package was still not delivered that day. this experience and the customer service was so bad that im never going to order from the merchant again just so i don’t have to deal with this company.

The delivery driver was quick, cheerful, and courteous.

The driver was extremely helpful and patient, helping me lift the boxes up the stairs to my apartment when he saw I was never going to be able to do that.