GoCar Avis 

Works fine but if you want to contact customer service, it's impossible. I actually kept getting transferred to Eurocar from their Dublin number. Don't expect a fuel refund as they have processes in place to make this impossible for you. They are scammers. There's no way to contact them.

Very disappointing experience.
I booked a GoCar a week in advance for an airport trip. When I arrived, the car was filthy inside, with a questionable stain on the back seat. I was not comfortable using it and cancelled the booking.
Unfortunately, there were no other available cars at the required time, leaving me to find an alternative at the last minute.
For a car booked a week in advance, I expected it to be clean and ready to use. I would be very cautious about relying on GoCar for an important or time-sensitive journey.

Paid a deposit of 200 eur for gas if the car was returned empty. I fill the tank right before return and nothing had happend to the car while I had it.
And they still withdrew 64 EUR for something. I will never lease there again.

App failure, then a support experience that turned a small problem into a 40km round trip

I used GoCar twice and had a lot more use planned. I've big jobs running in Galway and Dublin. After this, I've deleted the app and closed my account. The deciding factor wasn't the fault itself. It was how it was handled.

I collected a van at a shopping centre. The app told me the keys were on the dash. They weren't! They were sitting loose in the back of the glove box. That's where I took them from.

I returned the van an hour early and put the keys back in the exact spot I'd found them. I tried to end the trip in the app and got a blank green screen, nothing loaded at all. I had a train to catch, so I left and tried again later, at which point the app warned me the van wasn't in the correct zone and had me out by about 1km, apparently going off my phone's location rather than the van's.

At that point I contacted support, because the end of my booking window was approaching and I didn't want late fees.

What I expected was something along the lines of "sorry, that sounds frustrating, let's get it sorted." What I got was an immediate instruction to return to the van, a flat assertion that the app had nothing to do with it, and the observation that I should have phoned them. At no point in the conversation was there any acknowledgement that their software had failed. The position, consistently, was that an app failure is the customer's problem to absorb, including standing at the vehicle on the phone to a call queue. I wasn't going to miss my only way home for that.

It turns out the fob must be physically inserted into a device at the front-left of the glove box before a trip can end. Fine... except that is not where I found it. I took it loose from the middle-back of the glove box, which means the previous customer's trip ended without the fob being inserted. I raised this and got no real answer. If GoCar want to check their own logs for the trip immediately before mine on that van, I'd welcome it.

So I travelled back into the city to move a key fob a few inches, and had the trip ended remotely.

One exchange sums up the standard. I asked for a transcript of the chat and was told "Unfortunately there is no way to send the chat to you." I then found the option in the chat window itself, two clicks away, and asked why it existed. The reply "I did not know you could request the transcript in the app hence why I didnt mention it." So he was certain it couldn't be done, while not knowing whether it could.

Once the trip ended, the account deletion went through instantly with no check that anything else was needed.

On price - the same van from Enterprise is €84.99 with unlimited kilometres. This cost me €109.40, €10 of which was optional cover I chose to add. Every KM would cost extra had I drove more.

Software breaking is fine & understandable, everyone's does. What isn't is a support model where the customer carries every consequence of that failure. One sentence of acknowledgement early on would have kept me as a customer with a lot of work coming up. Instead it cost me an evening and an account.

First of all, bear in mind that cars must be returned to the same location where you picked them up. It might be somewhere in the T&Cs, but the app doesn’t show this clearly when booking.

I planned a one-way journey to the other side of Dublin, intending to leave the car there and return later in the evening with a different one (as is usually possible with other car-sharing services I've used before). Only when I tried to drop it off did I realize it had to go back to the exact same spot. As a result, I was forced to pay the hourly rate for the entire time the car was just sitting parked.

To make matters worse, live chat support told me there was a price cap after 5 hours of use, allowing me to keep the car for up to 24 hours. In reality, the app only let me extend the rental until 10:00 PM. Since I picked it up at 10:00 AM, I ended up paying €78 for 12 hours.
And if you leave the car outside of location €180 for recovery if in the same county and €300+ from different county.

Be very careful before booking so you don't get fooled!

2* review for your 'Fuel Surcharge'
Don't care if it costs more, just increase base charge don't add sneaky charges.

The worst company....one week they give a broken car and I was forced to get a taxi to go to another base.
I gave the company another chance, and they cancelled my trip 30 minutes before and the support was zero. I missed my trip and everything.

I recently rented a car from GoCar Ireland and, unfortunately, my experience was disappointing. The vehicle would not start when I needed it, which caused a significant delay and a lot of inconvenience. While these issues can happen, I expected the car to be in reliable working condition before it was made available for rental.

I hope GoCar improves its vehicle maintenance and inspection process to prevent similar situations for other customers. I also appreciate responsive customer support when problems arise, as this makes a big difference during unexpected situations.

First time using their service and last one.

I've booked a medium car for a day trip for home visiting in Dublin because I thought it would be convenient getting the rental car so close to my house. I was very wrong. When I got to the place, the car was very dirty and wouldn't turn on the engine, because the battery was off.

Then, after a few minutes with their support, they told me to BOOK ANOTHER CAR!! I complaint and they booked another car that was in the parking space, which was SO DIRTY, even more than the car that I had booked.

The car tires were not good and it felt unbalanced and unsafe all the way. They were not sorry, they didn't issue any credit and charged me the initial price for a worse car!

TERRIBLE SERVICE. Thankfully I blocked my future charges on my revolut app and just deleted that shit!

Terrible company. Yesterday, I needed a car and was informed by the app that I had been blocked by the administrator. I don’t understand why, as I have never rented a car from them and I don’t owe them anything. I would never recommend this company.

First time user of Gocar and last. We hired a cargo van. The absolute state of it. Bangs and scratches all over it and filthy dirty inside and out. It looked like it was a builders van. Whatever about the back being grubby but the cabin area was vile. Dirty and smelly with stains all over the seats.
We'd made arrangements to pick up furniture so couldn't cancel it but reported it straight away with photos.
I got a generic email back and that they will let the fleet team know. I sent on further information and photos and was told that the previous user would be penalised.
No gesture of refund or partial refund or % off next use offered to us.
They haven't even bothered replying to my last email sent over a month ago.

Smelly cars never work and customer service is shocking stay away at all costs. I will bs sharing updates as this progresses and screenshots of the behaviour of the staff

Poor bad unprofessional all un whatever you write
Customer service

ADAMSTOWN
This company is beyond a joke and I don't trust the so called customers service staff..I have told them on 3 different occasions spread over 5 weeks that the car does not lock so if you were out shopping and putting stuff in the boot but its an invite for a burgler and I also forgot my jacket in the back seat with a sentimental chain in the pocket and when i went back it was gone but I send them 12 emails yes 12 emails to see who rented after me and they just ignore me to try get my jacket and chain back..they are disgusting and vile and someone has to step in on this joke of a company and if your car breaks down after 6pm your stuffed because your left to deal with it yourself while the so called customer staff who are working from home but probably out suth friends get paid for what customer service..there vile really vile and if this post is taken down we'll then they must be told hush hush wink wink

Brilliant service, so easy to use, all done on the app. And not overly expensive. Collect the van at 6.30am i was a little late.... and dropped back when i was done at 9pm... i was confused with the refueling. I messaged them and they got back to me straight away, you can fill at any garage and send a reciept

I rented a van for the third time with this company and for the second time the van was cancelled on me last minute. The first time the van was cancelled on the day of collection. This time it was the afternoon before. No back up van supplied and no recourse. Van was badly needed on the day and due to it being cancelled so late it was very difficult to arrange another company.

This company is great in that it is so cheap and when it works it works. However not reliable and this experience will definitely make me reconsider in the future.

Very bad customer service, waiting for over 2 weeks now to get business account openend with no luck. Had a different issue before that and took weeks to get a reply with no resolution.

Rented a van. Arrived to collect it and it was clamped! I will never use this service again, waste of time! Literally no consideration to people's time!

I have used GoCar a number of times now, and the last few times have all gad issues...the car would not unlock for me either at the start or during the day. I would have have to use the app to lock and unlock repeatedly to open the door. Tried to call support, no one ever answers. Last rental was smashed in the rear, the front, the hood, broken headlight, safety measures defective and warning lights on dash...again, no one to answer the phone or the support request. GoCar is the only close option for me, otherwise I would never use them again.

I am really unhappy with this service. We booked 2 times and had a problem both times. The car was parked in a payed parking and we had to pay 30 euros to get it out, we asked for a refund but 0 answer, we call and same.
The second time I booked one car to bring my boyfriend to the airport because this country public transport are baad but the moment we try to open the car, it says on the app it's unlocked but in relality the car won't open. It was early in the morning so they were not available. We gave up and didn't use the car and missed the flight !! And they charge us anyway around 60-80 euros even though we didn't even use te car and we send proof that it won't open. But they don't answer our multiple requests. This company is a SCAM. Sorry for the language i am not english speaker.