GoCar Avis 

Terrible experience, I booked a car 3 weeks in advance for the easter bank holiday, the car was without battery and they didn't have a spare car, so, a weekend planed more than a month ahead completely ruined. They just did a full refund and 25€ into the Go Car account that I am pretty sure I am not going to use never again. Absoultely awfull. Worst experience ever in a rental

Great method of sustainable travel, car rental by the hour in Dublin.Also they left a Easter egg in the car. What's not to like?

What the Hell is wrong with this company?

The awfulness of this service... the impossibility of actually making it all work - has motivated me to start my own on-site car rental service, and to do it right.

It's a fantastic idea. But apparently, GoCar is run by an eight-year old.

Look, when you make money in a business, you use a significant percentage of your profits to make your services easier and more appealing to your clientele.

As it stands, GoCar COULD be what it should be, but because of someone's incompetence and/or flat out greed, you are going to see a far superior competitor take over this idea and put GoCar out of business - and deservedly so.

Disgusting service. Cancelled on me last minute, no alternative provided. “Go look on the app” is the answer. Just wow.

We have waited nearly three weeks for approval even though emailed back and forth got absolutely no help whatsoever would not recommend thus company if you are looking for hassle free I suggest people go elsewhere

I see bad reviews for this company here but still wanted to try it as one of their car is available near my office.
Downloaded the app, created profile and uploaded documents.
Now two months and still waiting for approval.
Looks like every other start-up story. Big show-off, raise capitals from investors but no actual business.

I have used gocar a lot in the past and accepted that sometimes I’d turn up and the car wouldn’t be in the right place or it wouldn’t be there at all or wouldn’t open or a bit dirty. I took the good with the bad but then one day I saw 180 euro unilaterally taken from my credit card for valet of a car I rented. The car was a bit dirty when I rented it but I never reported it on the app as I always never do but this time they stung me without even notifying me and said they are entitled to and I have no recourse. I am pursuing them with the consumer agency. Be warned. The car had the usual level of uncleanliness that is always in their cars. I rented the same car on my street today and it is still dirty, they are just using it as a sharp way to extract money.

Same fraud as Ryanair. One cm away from the area you got the car or 1 minute later than booked, they charge you 5x more. It’s just a fraudulent company which should be shut down by governments immediately.

Van was clean and ran well. Little issue was sorted quickly using the chat function on the app.

I’ve tried for 2 months to activate my account, called customer service 4-5 times, wrote them as well, every time they said they’ll handle it and then nothing. one of the worst experiences with costumer care ever

Terrible! Not only did they downgrade the car we hired but also made us pay insurance because they didn’t accept the cards we had to hold the deposit. Completely unhelpful and a scam!!

By far the worst experience.
Initially the car was not at the reported location. It took us contacting support to find the car.
Upon entering, the car wouldn’t start (it seems the previous owner left the lights on). When we requested to have a new car, customer support cancelled our trip and asked us to make a new booking. Given the limited availability this left us stranded at our location with no options to get to where we needed to be in time.
I strongly even considering using them.

I used GoCar on and off when I moved to Ireland as I didn't really need my own car. The cars and availability was OK. The cars run, but are often dirty, warning lights flashing, and on one car I used a few times the clutch seems very worn. Booking often have to happen few days in advance and the process of unlocking the car can be troublesome. Had to call customer service to unlock more than once.

My situation changed and I needed my own car, so I stopped using GoCar. One day I needed a car while mine was at the mechanics and the app said I needed to update my drivers license photos. I updated my photos and assumed it was because I had changes to my drivers license recently. Was able to get my car back from the mechanics anyway, so no issues. I waited and waited, but my license wasn't accepted. Recently I needed a van to move a bigger item. I messaged customer service to get the issue sorted. They told me my account was under review due to an incident on a trip. I asked how long the investigation would go on as I uploaded my pictures a year ago at this point. I asked if I could assist any way and what the incident was about. They then message me back and said I was permanently banned due to breach of their terms. I asked what terms as I don't know what terms I breached. Only one I can think of is brining a pet in the car a few times. Their terms said it was allowed if you had a carrier, while on booking page it says no pets (which is confusing in itself). The customer service reps refuse to tell me what I'm banned for.

For this last trip I ended up using Yuko and the experience was so much better. The locking/unlocking experience was so smooth and the car was in very good condition. Wish I just went with Yuko right away.

Absolutely LOVED this hassle-free way of hiring a car to suit our needs. Used it 3 times. Vehicles were relatively late model and in good condition. Will definitely be using this service next time again!!

Very good service. Hired a van for 1.5hrs and everything worked seamlessly. Van clean but a bit grubby but to be expected . Would definitely use the service again.

Absolutely LOVED this hassle-free way of hiring a car to suit our needs (and pocket!). Used it 3 days running while on a family visit to Ireland. Excellent and immediate customer service when I wasn’t sure how the gas replenishment worked. Vehicles were relatively late model and in good nick. Will definitely be using this service next time we are in Ireland!!

I wrote about GoCar car rental company in Kuala Lumpur.
Please avoid this company. I rented a Honda car from them for 3 days. The car was dirty in and out, total payment with insurance was RM500+.
The worst was my return car experience. I took the car from KLIA 1 and returned to KLIA2. I unformed their support about it and I asked how much I need to pay extra for the wrong terminal.
The support team with no name told me at least RM178. I was ready to pay this amount or even more and fly. However they told me that noone knows how much penalty I need to pay as their financial team will calculate this amount during 3 days. As I do not want to pay unspecified amount I decided to get back from my airline gate to the car and drive it between terminals. Lucky my flight was delayed. However when I arrived to KLIA1 all parking places designated to GoCar were block by a Hertz car. I spent another 20-30 minutes to move the blocking car as they insisted that I need to return their car exactly at the parking where I took it 3 days ago.. These additional 20 minutes time was enough for me to miss my flight so I needed to pay for another flight and pay for one night hotel at the airport. Awful service. Avoid avoid avoid ...

From a long loyal customer that uses this company daily
My Taxi was 28 mins late making me late for work this morning, no apology from driver and no sense of urgency at all. And to be charged £9.90 for a 8 min journey is nothing short of day light robbery.
If the driver had to wait for me at any point I would be charged extra, so what about when you flip that so when your driver is late that the customer gets it discounted? as your not providing the service they are paying A LOT of money for!!