Utterly frustrating. waited for ages for a heated body warmer for my Dad's birthday. Didn't arrive in time then despite ordering a 44inch it was miniscule, I measured it and it was 40inches. Had to pa... Voir plus
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I ordered 2 pairs of chinos and after taking 2 weeks to arrive from China I’m massively disappointed. I ordered them thinking they were made in the UK and from an upcoming golf brand. The quality... Voir plus
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Purchased two quarter zip tops. The quality is abysmal . The zips are the cheapest on the market. Basically denim jeans zip so the backing of the zip sits higher than top of the neck, and virtually cu... Voir plus
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Such poor service, order my goods, waited 3 weeks for them to tell me it’s been delivered, then when I point out I’ve had no delivery they go silent, the. When I chase daily for a week they say I wil... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Join over 8,000 happy customers! At GolfThing, we’re a team passionate about golf, offering golf clothing, accessories, and gifts at friendly prices. We pride ourselves on honest, approachable service and always aim to make things right if something goes wrong. Your feedback helps us grow and improve — thank you for supporting us!
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Royaume-Uni
- golfthing3030@gmail.com
- golfthing.co.uk
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169 avis
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Réponse de Golfthing
Hi Terry,
We’re sorry to hear that the fit and quality did not meet your expectations and understand how disappointing this can be.
We can confirm that your return has now been processed and a refund has recently been issued. We are actively listening to customer feedback and are currently working to improve product quality and fit across our range, with updates already underway on specific items.
Thank you for taking the time to share your experience, as this feedback helps us improve.
Kind regards,
The GolfThing Team
Réponse de Golfthing
Hi Bob, we are sorry that the item did not fit as you expected. We do provide a size guide on our product pages to help our customers. Please contact us through the website and mark FAO Renz, we can then arrange an exchange or refund.
I don’t recommend you use this site
I don’t recommend you use this site. I thought I was ordering from a UK based professional golf company and two young golfers giving it a go. It quickly transpired the order was coming from China and after 4 weeks I received my parcel. I had ordered 2 pairs of golf trousers of the same product in differing colours. They were different and the navy pair more like jeans and had no button hole. So disappointed I put everything back into the packaging and returned immediately. When I e mailed they came back looking a photograph but I had sent the package back and awaiting a full refund of £54.00 which is substantial figure.
26 janvier 2026
Avis spontané
Réponse de Golfthing
Hi Giles
We’re sorry to hear about your disappointment and appreciate you taking the time to share your experience.
To clarify for anyone reading, we are a UK-based business that sources and sells products internationally. This allows us to offer a wider range of golf apparel, which we deliver using global express courier services. In this case, your order was delivered in 14 days, which is within the timeframe stated on our product pages.
We’re sorry to hear that the two pairs of trousers were not consistent. When issues like this are reported, we request photographs to verify the fault, confirm the correct item was sent, and address the issue directly with our supplier so we can prevent it happening again. We understand that the items had already been returned, which limited our ability to do this.
Once the return is processed, the refund will be issued in line with our returns policy. We appreciate your patience while this is completed and take feedback like this seriously as we continue to actively improve our product consistency and quality.
Kind regards,
The GolfThing Team
DO NOT BUY FROM THIS COMPANY !!
DO NOT BUY FROM THIS COMPANY !!
Bought 2 pairs of shorts from them 3 weeks ago no sight of them 😳
Its another Chinese scam poor customer service for your money. I am sick of being scammed with poor quality products from china. I look into companies noe, golthing had a nice little piece about them making out it was a fledgling business doing well when in fact they are selling cheap tat from China. Total rip off!!!! Keep away!!….got my shorts today as expected cheap crap don’t look anything like the picture are not tapered. And you guys can say what you want but your stock is made and shipped from china and its a ripoff. Should be ashamed of yourselves. Im not even going to bother for a refund. Just going to make me more fastidious about checking these so called ‘uk’ businesses.
26 janvier 2026
Avis spontané
Réponse de Golfthing
Hi Darren,
We’re sorry to hear you’re frustrated. Your order was placed just 10 days ago and is currently with the local courier. To clarify for anyone reading, we are a UK-based business that sources and sells products internationally, which allows us to offer a wider range of golf apparel but can result in longer delivery times for some items.
We are actively working to grow and improve our products and service, and feedback like yours helps us make the shopping experience smoother and more reliable for everyone.
If you’d like a specific update on your order, please contact us via our contact form and mark your message FAO Renz, and we’ll be happy to assist you promptly.
Kind regards,
The GolfThing Team
Please beware of them never ever buy…
Please beware of them never ever buy anything from them, they just conned and blame the customers and even do not refund a single penny
23 janvier 2026
Avis spontané
Réponse de Golfthing
We take feedback seriously, but we cannot find any record that confirms you have been a customer with us. We have flagged your feedback for review with Truspilot. We do not “con” customers, and refunds are always issued where they are authorized and in line with our policy. If you believe this review was posted in error or you have a genuine concern, please contact us directly, through our contact form, with your order details so we can investigate and assist appropriately. Please mark you email FAO Renz.
Zipped jumpers
Ordered to jumpers, very thin flimsy material. Several small pulls, nothing like the picture. Poor quality
17 décembre 2025
Réponse de Golfthing
Hi Mr & Mrs Downie
We’re sorry to hear that the jumpers didn’t meet your expectations in terms of quality and overall presentation. That’s not the experience we want customers to have.
This particular product line is currently under review, and we are actively improving it through customisation and upgraded finishing, based directly on customer feedback like yours.
Thank you for taking the time to share your experience — it helps us identify where improvements are needed. If you’d like us to look into this further, please contact us via our contact form and mark your message FAO Renz.
Kind regards,
The GolfThing Team
Misleading, Cheap, Chinese Tat
I ordered over £100 worth of clothing from Golf Thing, expecting quality items based on their website photos. The experience was extremely disappointing.
The items I received bore no resemblance to the images on the website. The materials were cheap, the branding was generic (e.g., just the word 'Sport'), and the "golf shorts" I ordered were made of an unsuitable, poor-fit material. It appears the sizing is intended for the Asian market; what was advertised as a UK size was far too small.
Delivery took an excessive amount of time, suggesting the items were drop-shipped from China rather than the UK address listed on their website.
While the company offer a refund, save yourself the time and take heed of the other negative reviews online and do not risk ordering from this company. The products are low quality and I feel embarassed handing them over to a charity clothes shop.
14 janvier 2026
Avis spontané
Réponse de Golfthing
Hi Simon
We’re genuinely sorry to hear how disappointed you were with your order, especially given the amount spent and the expectations you had. That’s not the experience we want customers to have, and we understand why this was frustrating.
We take feedback around product presentation, branding, sizing, and overall quality very seriously. We are currently working on improving and customising selected product lines, including branding and fit, based directly on customer feedback like yours, to ensure a more consistent and premium finish going forward.
To clarify for anyone reading, we are a UK-based business that sources and sells products internationally, which allows us to offer a wider range of golf inspired items. We aim to be transparent about this and continue improving how we communicate delivery expectations.
We did offer a refund, and while we regret that your experience led you to feel this way, we appreciate you taking the time to share such detailed feedback, as it helps us identify where improvements are needed.
Kind regards,
The GolfThing Team
Nice products but disappointed in delivery time
Im pleased with the items I ordered, however, I didnt realise how long the delivery would take. I had bought them as Christmas presents and they didnt arrive in time.
15 décembre 2025
Réponse de Golfthing
Hi Carolyn,
Thank you for your review — we’re really pleased to hear you’re happy with the items you ordered. We’re sorry they didn’t arrive in time for Christmas, and we understand how disappointing that can be when buying gifts.
As a UK-based business that sources and ships some products internationally, delivery times can be longer during December due to increased seasonal demand. We’re actively working to make delivery expectations clearer from the outset.
Thanks again for your feedback and for choosing us.
Kind regards,
The GolfThing Team
delays in delivery and wrong sizing
The sizing was very poor, long delivery lead time.
13 décembre 2025
Réponse de Golfthing
Hi Brian
We apologise for not matching your expectations, particularly around sizing and delivery time. That’s understandably frustrating, and we appreciate you taking the time to share your feedback.
We’ve listened carefully to customer feedback and have since reviewed and adjusted sizing guidance on this product to help ensure a better fit going forward.
To clarify for anyone reading, we are a UK-based business that sources and ships products internationally, which can result in longer delivery times, particularly during December due to increased seasonal demand. We’re actively working to improve delivery communication so expectations are clearer from the outset.
Thank you again for your feedback. If you’d like us to look into this further, please contact us via our contact form and mark your message FAO Renz.
Kind regards,
The GolfThing Team
Item faulty
Item faulty, trying to get refund and not getting anywhere with the company. They replied to my return email asking me to send pictures of the damage, I’d explained there was no damage but product didn’t work, they asked me to try charging item for 20 mins which I did, still not working. I then get another email saying return requested cancelled as I didn’t answer their emails, sent screen shots of my replies to which I have had no response. Terrible customer service
2 janvier 2026
Réponse de Golfthing
Hi Lisa,
We sincerely apologise for the frustration this situation has caused. We did send a follow-up email on January 7th to check if the gloves were working after the advice to charge for 20 minutes, but it seems there was a miscommunication regarding your replies, which led to the enquiry being closed.
Our customer service agent, Renz, will process a full refund for your order and confirm this with you. We truly appreciate your patience and feedback, as it helps us improve our service.
Kind regards,
The GolfThing Team
Disappointed the sox didn't arrive in…
Disappointed the sox didn't arrive in time for Christmas but as they were for my son who golf's he got them for his birthday on 3 Jan. Was surprised and delighted they were waterproof
13 décembre 2025
Réponse de Golfthing
Hi Elizabeth,
Thank you for your review! We’re sorry the socks didn’t arrive in time for Christmas, but we’re really pleased to hear they made a great birthday gift and that you were delighted with the waterproof feature.
Thanks for choosing us — we hope they keep your son comfortable out on the course!
Kind regards,
The GolfThing Team
The jumper was not as advertised and…
The jumper was not as advertised and very thin and the collar would not stay up !…a very poor product And took 3 weeks to arrive
30 décembre 2025
Avis spontané
Réponse de Golfthing
Hi Kenneth
We’re very sorry to hear that the jumper didn’t meet your expectations, particularly in terms of how it was presented, the fit of the collar, and the delivery time. That’s not the experience we want for our customers.
We are currently reviewing and improving this product line, including overall presentation and finishing details, based on feedback like yours. This is an active improvement that is currently underway.
To clarify for anyone reading, we are a UK-based business that sources and ships products internationally, which can result in longer delivery times for some items, especially during busy periods. We appreciate that this was frustrating and are actively working to improve delivery communication. Delivery information is available on each product page and our shipping policy
Thank you for taking the time to share your feedback. If you’d like us to look into this further, please contact us via our contact form and mark your message FAO Renz, and we’ll be happy to review this with you directly.
Thanks
The GolfThing Team
Good communication and good quality item
Good communication as I needed to swap to a larger size. Good quality item.
12 décembre 2025
Réponse de Golfthing
Hi L. Homles
Thank you for your kind feedback! We’re really pleased to hear that the size swap was smooth and that you’re happy with the quality of the item. Providing clear communication and making sure customers get the right fit is very important to us.
Thanks again for your support — we hope you enjoy wearing it!
Kind regards,
The GolfThing Team
Réponse de Golfthing
Hi Nigel
We’re sorry to hear that your experience didn’t meet expectations, particularly around product quality and delivery time. We aim to offer good value-for-money products, and it’s disappointing to hear that this wasn’t reflected in your order.
To clarify for anyone reading, we are a UK-based company that sources and sells products internationally, which can impact delivery times particularly during December due to seasonal courier volumes. We’re actively working to improve both our delivery communication and product quality.
We appreciate you taking the time to leave feedback. If you’d like us to look into this further, please contact us via our contact form and mark your message FAO Renz.
Kind regards,
The GolfThing Team
Complete con Avoid
The quality of the product that arrived is shocking. It's nothing like the imagine displayed on the website. The stitching is dreadful I'd struggle to find a lower quality polo top if I tried.
If it wasn't for the fact that people are being ripped off for their money its so bad it would be funny.
6 janvier 2026
Avis spontané
Réponse de Golfthing
Hi M
We’re very sorry to hear that the product you received fell so far short of your expectations. We take concerns around product quality and accuracy of product images extremely seriously, and it’s disappointing to hear this was your experience.
Feedback like this is reviewed carefully, particularly where it relates to stitching and overall finish, as it helps us identify issues with specific batches or suppliers and make improvements going forward.
We appreciate you taking the time to share your experience. If you would like us to look into this further, please contact us via our contact form and mark your message FAO Renz, and we’ll be happy to review this with you directly and form an appropriate resolution
Kind regards,
The GolfThing Team
Good price excellent service
Good price , accurately described in terms of condition , have used before, and great to upgrade when on a budget , very quick delivery excellent all round . Many thanks
16 décembre 2025
Réponse de Golfthing
Hi Ian
Thank you very much for the great review! We’re really pleased to hear you were happy with the price, description, and delivery, and it’s great to know you’ve shopped with us before. We truly appreciate your continued support and hope to see you again soon.
Many thanks,
The GolfThing Team
Réponse de Golfthing
Thank you for your review! We’re really pleased to hear that your son loves the water bottle. We appreciate you taking the time to share your feedback and hope it gets plenty of use.
Kind regards,
The GolfThing Team
Didn’t arrive in time for Christmas!
14 décembre 2025
Réponse de Golfthing
Hi Carol
We’re really sorry to hear that your order didn’t arrive in time for Christmas — we understand how disappointing that must have been. Despite, this we hope that you had a nice Christmas and New Year
To clarify for anyone reading, we are a UK-based business that sources and sells products internationally. During the Christmas period, delivery times can unfortunately be affected despite our best efforts.
We appreciate you taking the time to leave feedback, as it helps us continue improving our delivery communication around peak periods.
Kind regards,
The GolfThing Team
Disappointing quality and length of…
Disappointing quality and length of time to receive item.
6 décembre 2025
Réponse de Golfthing
Hi,
We’re sorry to hear that your experience didn’t meet your expectations. We understand that delivery times can be frustrating, particularly for items sourced internationally, and as a growing company we are using all this feedback to actively improve both shipping communication and product quality.
To clarify for anyone reading, we are a UK-based company that sources and sells products internationally, including our own branded items.
We really appreciate your feedback as it helps us continue improving our products and service. If you’d like, please get in touch via our contact form and mark your message FAO Renz, so we can look into this further and assist you directly.
Kind regards,
The GolfThing Team
Nothing positive to report - wouldn’t use again
When I placed the order it said that it would arrive in 5-7 business days but actually probably took more than twice that length of time. When it arrived the postage label with my address had been stuck over another one which suggested it had come from China - no issue with that but I could have ordered it myself from Shein or Temu for a lot less.
I ordered a size up (XL) to allow for a jumper to be worn underneath. Let’s say the sizing was way off - it didn’t even fit someone who is a size medium. I was going to return it but discovered you have to pay to return so didn’t bother.
6 décembre 2025
Réponse de Golfthing
Hi,
Thank you for taking the time to share your detailed feedback. We’re genuinely sorry that your experience didn’t meet expectations, particularly around delivery time, sizing, and the overall value perception. For future readers we are a UK based company and source our goods globally in order to offer a wide selection of items that you otherwise may not have access to.
We appreciate you highlighting the delivery timeframe.shown at the time of purchase —we’ve since been reviewing and updating our delivery messaging to ensure it more accurately reflects international shipping times and avoids frustration like this in future.
Regarding sizing, we understand how disappointing this must have been, especially after deliberately sizing up. Sizing consistency is something we are actively working on with our suppliers, and feedback like yours is important in helping us improve this.
We appreciate your honesty and regret that this order didn’t work out for you. If you would like us to look into this further, please feel free to contact us via our contact form and mark your message FAO Renz.
Kind regards,
The GolfThing Team
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