Aegis Travel Insurance Avis 

Wow, super EXCELLENT customer service. I had to call to change my insurance over to a different trip. Claire was the wonderful person who assisted me with the change. She was so helpful, patient, kind and super nice to work with. One of the best experiences I've ever had with customer service ANYWHERE!!!!

I struck gold today when Julianna answered my call to AEGIS. She is most wonderful and patient beyond words in taking time to help me purchase a travel policy. She gave succinct explanations to my inquiry and provided astute and insightful advice in added on options which satisfy my needs perfectly.

I am so grateful for Julianna's guidance and making sure that I filled in all info accurately. I am truly fortunate to have her gently assisting me all the way to the finishing line. Rare indeed!

Julianna is a true professional. In addition, she is an infectious warm person who makes the process easier and smoother. I am lucky to have her help.

Julianna has done Aegis PROUD!

Very friendly representative, knowledgeable, answered my questions and suggested helpful next steps. She was quick to answer the phone (no waiting time) and I appreciated the conversation.

Keyonna was great. I had a question that was not straight forward and she took the time to listen, and most importantly, was willing to say .. I am not sure, let me check. I am always thankful when a representative prioritizes correct information over guessing. I wish everyone was like Keyonna.

Fast efficient response to my questions .

Great customer service. Louis was pleasant, helpful and accurate. He also provided me with prompt email response so I could see the changes in real time.

Thanks, Louis.
Dolores Kay W.

Raquel made purchasing our trip protection insurance very easy,she was professional, courteous and fast.
She explained all the benefits of our policy thoroughly and we were happy with the price.Thanks for the great service Raquel!!!

The flexibility provided for our upcoming trip to the Middle East is greatly appreciated. The trip was postponed by our tour company and having options is very useful. Our service agent was friendly and knowledgeable.

Keyona was a very courteous and helpful. She sent me the information on medical and trip interruption that I was unable to obtain last week

The agent I spoke to was extremely helpful in explaining my policy benefits and what they covered. He spent a good deal of time doing so. He was very charming and polite are I greatly appreciated his excellent assistance.

The person I spoke to was helpful and polite. He gave me the information I needed.

When I realized I didn't have the detailed travel policy information I called the 800 number. I was easily directed to Customer Service for existing policies. The young lady answered immediately and was able to send me a copy of my insurance details via my email address.
My inquiry was solved within minutes. The customer service was great.

I am just getting a claim started and was misdirected on my first call in. Called a second time and Kianna (sp?) , who took the time to listen to what I needed and then took affirmative action to get me the forms to start my claim. She was polite and professional in her demeanor, throughout the call.

Keyonna was excellent. She was pleasant to speak with. She answered all my questions. One question I asked was rather involved, and she took the time to research it and get me the correct information.

Do not be fooled by their high ratings on comparison sites. Buying an Aegis Go Ready Elite policy was a massive mistake. I bought a $6,000 policy and only submitted a claim for a ~$1,000 loss after my international trip was canceled due to a verified airline mechanical breakdown—a textbook covered peril.
Instead of processing a straightforward claim, this company has dragged its feet for months. Their strategy is designed to hit you with administrative roadblocks so you will give up and go away. They delayed responses constantly, repeatedly asking for more details and more proof at least three separate times just to restart their internal clock. To make matters worse, they routinely wait until the absolute maximum legally allowed time to respond (21 days), and they even completely blew past that legal timeline once.
They only began approving portions of my claim after I was forced to file a formal complaint with the State Department of Insurance. Even now, they are trying to use absurd word games and a deliberate misinterpretation of their policy fine print to avoid paying out the final loose ends.
This process started on April 2, 2026, and as of June 24, 2026, it is still dragging on. Their customer service is a nightmare of intentional delays. Save yourself the stress and buy from a reputable insurer. If I could give them 0 stars, I would.

**A Cautionary Experience with GoReady Insurance (Underwritten by Aegis General Insurance Agency)**

As seasoned world travelers who have visited all seven continents including Antarctica and more than 55 countries over the past three decades, we have relied on travel insurance to protect our journeys. For 30 years, we were loyal customers of GoReady Insurance (operated by Aegis General) consistently purchasing coverage for our international trips and spending tens of thousands of dollars in premiums. Remarkably, during this entire period, we never once needed to file a claim until our most recent trip.

On that journey, we encountered unavoidable disruptions that resulted in the loss of two full days at our destination, along with a pre-paid excursion that could not be redeemed. These issues qualified as a clear trip interruption under the policy terms we had selected and paid for, which explicitly included coverage for such events reimbursing up to 150% of eligible costs in many cases. We promptly submitted a legitimate claim for the documented losses, supported by all required documentation.

Despite the straightforward nature of the claim and our long history as premium-paying customers without prior issues, the claim was denied. We appealed the decision with additional evidence and clarification, yet the denial was upheld without satisfactory explanation or resolution. As a result, we absorbed several thousand dollars in unexpected financial losses—losses that the policy was specifically designed and marketed to cover.

This experience has been profoundly disappointing and raises serious concerns about the reliability of GoReady Insurance and Aegis General After three decades of consistent premium payments with no claims, the company failed to honor its contractual obligations when we needed protection most. Such practices suggest a business model that prioritizes collecting premiums while systematically avoiding payouts on valid claims a pattern that aligns with definitions of deceptive or fraudulent conduct in the insurance industry.

We strongly advise fellow travelers to exercise extreme caution before purchasing any policy from GoReady Insurance or Aegis General. What may appear to be affordable and comprehensive coverage could leave you exposed when disruptions occur. We would not recommend this provider to anyone, including those we know well, and we urge others to seek alternatives from insurers with stronger reputations for honoring claims promptly and fairly.

Our intent is not to discourage travel but to share a hard earned lesson from loyal, long term customers who trusted this company only to be let down at a critical moment. Protect your investments and your peace of mind by choosing a more dependable option.

Unable to file claim because they suspiciously can't find my policy number and aren't open before the time of the event. Scam company, stay far far away.

As others here have experienced, GoReady’s SOP appears to be wearing claimants down with an unnecessarily opaque claims process and indefinitely delaying claims.

The first few weeks after initiating my claim were spent in back-and-forth email exchanges with GoReady Claims, which were signed “Claims Intake Service,” with no indication that GoReady does not in fact process its own claims. More than three weeks after I had initiated the claim and submitted every piece of documentation requested (none of it at once), I received an email from the underwriting firm that is actually responsible for processing claims requesting that I resubmit my documentation.

In the months to come I was repeatedly put-off with promises of action anywhere from 10 business days, to 10-15 business days, to the nonsensical 3 business weeks. Repeated excuses for the delays included that it was an unusually busy travel season; that my claim was being “escalated;” and that a supervisor was reviewing my claim and would be contacting me shortly.

Equally unhelpful was the fact that parent company Aegis took no responsibility for the obvious delay tactics of the agencies responsible for processing claims on the policies it sells and presumably stands behind. After hitting multiple roadblocks with the various offices and team members I kept getting referred to, I called Aegis for assistance and was told they have no say over how, when, or if GoReady or their underwriters process claims.

Not until I mentioned filing a complaint did I finally receive a call from a claims reviewer, after nearly three months of excuses, delays, and unfulfilled promises. Encouragingly, the reviewer had a clear understanding of my documentation, asked clarifying questions, and suggested that my claim was likely be processed in a timely manner.

Disappointingly, after receiving no further information in what could be considered well beyond a timely manner, I made a follow-up call and was told my claim was still under review (an excuse I’d already heard dozens of times) and to try again the next week.

I filed a complaint with the Better Business Bureau that same day and it was submitted to GoReady the following morning. That afternoon, on a Friday no less, I received an email stating that my claim had been approved and to expect the usual 10-15 business days timeline for the check to be processed and mailed. I held off on identifying the claim as officially resolved through BBB until I received and cleared the check which, in a break with precedent, arrived within the promised 10-15 business day timeline.

Moral of the story? Don’t purchase travel insurance through GoReady unless you have the time and the fortitude to navigate their Sisyphean claims process knowing that filing a BBB complaint may be your only recourse for getting it resolved.

I purchased travel insurance from Go Ready for a family trip to Israel for December 2023 which I canceled due to the terrorism taking place in Israel. I sent the company a detailed article from the Jerusalem Post detailing the terrorism event in November 2023. This completely fit the policies conditions for a claim yet the company denied the claim due to a simultaneous war going on at the time and disregarded the terrorism event despite it being independent of the war and clearly so documented in the news article. My appeal was denied.