Superscript Avis 

I brought a policy with them through a recommendation. Wanted to add to my policy but they have no way of adding or changing a policy unless through email or phone call. Never had my email replied too. Ended up buying a second policy due to time restraints forgoing a multi-policy discount. Logging in is also a hassle with needing to have a login link sent to your email and the emails never arriving. Hopefully things will be better when it comes time to renew

Easy to set up, straight forward questions and payment. Let’s hope I don’t have to claim, but if I do, it’s as straightforward :)

I've been with Superscript for around a year and a half, and had outgrown my previous cover. Due to the nature of my work, I needed some bespoke insurance to ensure my equipment was covered.

Kevin K was my point of contact, and what a gem he was. From start to finish, Kevin was clear, concise, and guided me through the process. He liaised between the provider and myself in a very timely manner, which was very welcome on a Friday.

Most importantly (to me anyway) Kevin was down to earth, very human and conversational, and fun to deal with. If companies had more Kevin's, these kinds of transactions would always been fluid and enjoyable.

All seemed to go well, but getting to see my documents was unnecessarily complicated. Have requested they be sent via post. I am also unhaopy with what looks to be the auto-renew feature,. I would like to opt out of this.
Following my comments and request, I am pleased to say that Superscript have sent my documents promptly through the post, and also removed the auto-renewal feature for me. Very good follow-up service, and I'm im;pressed.

Closing my business so reached out to see if I could cancel my plan. Within an hour I’d heard back, all cancelled and nothing to pay mid contract!

Amazing service, will be using them again on the next venture.

Dylan was a massive help, can’t fault him.

I cancelled with u I'll unsubscribe now. Many thanks.

The property had a flood in Aug 2025 due to excessive rainwater. Initial response by Superscript was good with clear out and drying started within a month. Since the end September, it's been constant chasing, and very poor communication. The case was eventually passed onto the underwriters due to complaints and escalation along with the extremely poor communication. The insurers contractors were booked for a further 4 months so I was requested to source my own contractor. It's now May 2026 and funds have only just been approved for the reinstatement of the property. My tenant will likely move back in in June. 9 months for a simple flood claim is atrocious.

Great, very good service

Brilliant, easy application

Please be careful , never new my policy was on auto renewal, said they sent an email about policy ending, they took my money out my account,
My account alerted me that money had been deducted and in process, called them up, they still charged me cancellation fees, even though it was a few hours of going into the fourteen day cooling off period,
Absolutely rip off, other Insurance companies wont do this, greedy and they have bad communication , so please be careful of there AUTO RENEWAL .

Fast efficient service. Sorted out my issues very quickly

10/10 10/10 10/10

Most insurance companies make you jump through hoops before they even give you a price, but the experience here was different. The communication was excellent right from the initial quotation phase - clear, professional, and actually relevant to what I needed. That level of detail continued through to the follow-up once the policy was live. It’s rare to find a provider that manages to be this thorough without being a headache to deal with.

Superscript doesn't response any emails & phone calls about my upcoming policy renewal.

・The renewal date is 19th May
・Nobody has responded to my requests since April
・They keep updating my upcoming renewal payment without communication

Please reply immediately to communicate about my renewal contract. Otherwise, I prefer to cancel from the next period.

[Update]
I have finally received the reply and successfully changed the cover. Thank you.

Spent 2 days trying to get through, all I want to do is update my policy. Can't cancel either. If I phone they say email, if I email they say phone. Let's hope I never have to claim. Will cancel when I finally get through.

Very poor service and difficult cancellation process

I had a very bad experience with this business insurance provider. Nobody answers the phone, and emails are not responded to properly. It is extremely difficult to get any support when you need help.

The most frustrating part was when I tried to cancel the policy. Instead of making the process straightforward, they made it very difficult and tried to pressure me into staying. I also felt that the charges were unfair during the cancellation process.

Based on my experience, I would not recommend this provider.

I have messaged customer services saying I didn't get a confirmation email about the insurance product I bought (even though the money has left my account and I have received an email asking me what I thought of the service) and I am yet to receive a response from them. But they keep asking me for my opinion on how they've done...

The rep was very patient and gave a thorough explanation of the policy

Excellent experience