Superscript Avis 

Was great when we signed up many years ago, now without doubt, the worst company I have ever dealt with!! They only answer the phone if you are thinking of joining. They now go out of their way to ignore clients, don't respond to emails, don't answer calls and now have zero options but to report them to the financial ombudsman. Truly disgusting and awful service. Avoid at all costs!!

We have had a policy via Superscript for several years. For several years, the customer service was excellent. I have even left a previous 5-star review in the past complimenting the service. However, that high quality service appears to be gone, and is now terrible.

Our policy was due for renewal on 20 June. I called twice during working hours on 18 June to discuss the renewal. However, I was unable to speak to anyone and the message advised to send an email. I did so immediately asking for someone to call me.

I didn't receive a response (which was by email rather than a call) until 25 June, a full 7 days after my request for contact.

I requested a change to the payment method that had already been used to renew the policy that I wanted to talk about. I heave heard nothing back, and it has been over a week.

I can't work with an organisation with which it's so difficult to communicate, so I decided to cancel the policy. However, having logged in to the website to cancel, it seems that this can only be done by phone or email. I have emailed a request to cancel the policy, but unsurprisingly have not heard anything back.

I have no idea how this organisation has gone from a 5-star customer service, to a 1-star customer service. The email that I did receive stated that "we have been experiencing a high volume of emails and calls". I wonder if they have too many customers for what they can handle. I will do them a favour to reduce their number of customers by 1.

Really clear and concise explanations and we moved quickly through the process and was helped with setting up a card payment
So thumbs up from me 👍🏼

Easy and quick…

I think it's excellent; the speed and efficiency of the response process were excellent, fast, and without much paperwork or many documents to submit.

All good easy to use and simple to navigate website.great price,saved £50 from my quote renewal

The staff is well knowledge and explains it very well and the communication is excellent.

Don't use this company. They auto renewed a policy without my consent and then had the audacity to say I received a renewal notice email. Despite me being able to show that I didn't receive this email they still charged me a cancellation fee despite me realising they had taken my money 3 days after they had taken payment.

The issues I had solved very well good understanding

I started the process with Superscript just over a month ago and the customer service has been extremely disappointing throughout.

I needed a straightforward insurance certificate for a third-party requirement and made it clear from the beginning that it was time-sensitive. Despite this, the communication has been painfully slow. Emails often take around a week to receive a response, and usually only after I chase repeatedly. The main person I was dealing with was often unavailable, and when I called, I was told I needed to speak to that same person, even though they were not responding properly by email.

I was later passed to a colleague who initially seemed more responsive, but then the same issue happened again and communication dropped off. The whole process has felt disorganised and incredibly frustrating. It honestly felt like everything depended on one or two people, neither of whom seemed particularly motivated to actually help resolve the issue.

What makes it worse is that I was ready to proceed, but Superscript did not seem able or willing to move things forward properly. I still do not have the certificate I need, and several weeks later I am no better off than when I started.

For something as important as business insurance, especially when a customer is under time pressure, this level of service is unacceptable. It also makes me seriously question what the experience would be like if I ever actually needed to make a claim.

Based on my experience, I regret choosing Superscript and would avoid them at all costs.

I had a great experience because the staff were very helpful, knowledgeable and quick to respond.The company does well in communicating clearly, handling requests efficiently and providing excellent customer service.I feel confident knowing my business is well protected.

The 2 guys I spoke to were very helpful in getting my policy all sorted out. Thank you

Anybody trying to really engage with their potential policy details when in the process of buying need a lot of time and easy access to all the legal stuff and policy wording. Yes a decent policy when you get into it all but not many will have the patience. You should also promote more the deal for adding more properties from their portfolios and the potential discounts available. I want to add two more [all] my properties.
A lot is changing in terms of the law as they relate to landlords and not just because of the 'Renters Act' that is now in operation. Make sure you are up to date with your market place/customers and how we are doing as Landlords as we are in a very different place now with many leaving property behind as the risks and costs are now much higher and it is easier to put your money into the banks and building societies offering far less hassle. Your Marketing must be far more relevant to our needs and issues and I say this as a friend not a critic! Best to you all. Robert Curtis

The offering is very reasonable for the cover provided. Very easy to set up, and covered in minutes.

Great and easy and prices everyone out on the market

Great customer service. They help immediately and do so fantastically!

Thanks to
Billy cox
Katie rose
Vickie doggett
They helped me so much with my claim, I couldn’t fault this insurance company, they take the stress away thank you again