Grace Removals Group - Sunshine Coast Avis 

103
TrustScore 4.5 sur 5

4,6

25 Enterprise Street, 4556 Kunda Park, Qld, AU


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Lisez les avis des autres

Noté 5 sur 5 étoiles

This is the third time I’ve used Grace in the last 6 years and every move (2 interstate) has been handled professionally and expertly without a hitch. Highly recommended.

L'entreprise a répondu

Noté 5 sur 5 étoiles

Firstly the moment you pick up the phone the reception staff are friendly and guide you through the process. The pickup and delivery staff were all careful with my furniture and place items where you... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

The prompt service and understanding of my needs. The team went above and beyond with organisation and dealing with others. Very impressed.

L'entreprise a répondu

Noté 5 sur 5 étoiles

We used Grace Removals 35 years ago and chose them again for our recent move from Canberra to the Sunshine Coast. They were very quick to respond to all communication. We stored our container with t... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Déménageur
  2. Service logistique
  3. Service d'envoi

Écrit par l'entreprise

Grace offers a diverse range of household and commercial moving services including Australia wide removals and storage, information management and more. Visit us today for a free quote.


Coordonnées de contact

  • 25 Enterprise Street, 4556, Kunda Park, Qld, Australie

  • 1300725991

4,6

Excellent

TrustScore 4.5 sur 5

103 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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4,6

Tous les avis

(103)

338 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

We had an excellent experience for what…

We had an excellent experience for what can be a traumatic time; moving house is not fun. Grace Removals made the process simple yet efficient, from packing our original home to putting everything in storage to finally releasing and moving our goods into our new home. Thanks, guys, you were terrific!

8 mars 2024
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Réponse de Grace Removals Group - Sunshine Coast

Dear Russell and Lee Ann,

Thank you for leaving us such a brilliant review. We are thrilled that you appreciate our service. We put customer experience and satisfaction as our priority. Looking forward to helping you move in the future.

Kind regards,
Grace Customer Service

Noté 5 sur 5 étoiles

The team from Grace were polite and careful

The team from Grace were polite and careful with all our furniture and personal possession, they took beds and a table apart and put them back together again. The team took away a lot of the stress from moving. Thanks very much to all of the people from Grace. Would recommend them to anyone.

29 février 2024
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Réponse de Grace Removals Group - Sunshine Coast

Dear Valued Customer,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

Noté 5 sur 5 étoiles

Our ‘Go To’ Removalists Team

Great😃! Kirstie, Cory and Brad were all extremely helpful in a time where we were not only undergoing a big move but my husband and I were both sick and I had been very unwell in hospital. But through all this stress, Kirstie and team were very patient, professional and explained everything very well.

As Kirstie and Cory are aware, we are still yet to find some items of clothing including nightdresses, runners x 11 pairs and the connections to our adjustable beds. I don’t doubt that the efficient Grace team dropped the boxes off to us but where these items are located in the boxes are yet to be discovered…I will let Grace know when we have unpacked in a years time…. when we relocate back to Cairns if we have located these items. I🙏🏻 we will.

Thanks again to such a really efficient, reliable and professional team.

Needless to say, Grace is our ‘go to’ removalists!

Kind regards
Therese Van Huis

21 février 2024
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Réponse de Grace Removals Group - Sunshine Coast

Dear Therese,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

Noté 4 sur 5 étoiles

Regional Move

The boys uplifting and moving the furniture were fantastic. Worked very hard and had us moved quickly and painlessly. A slight mixup internally regarding packing/uplift day made for a little unnecessary stress, but the Sunshine Coast office were quick to sort it out and ensure we were still away same day!

3 février 2024
Avis spontané
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Réponse de Grace Removals Group - Sunshine Coast

Dear Olivia,

Thank you for rating us. We appreciate your feedback.

Kind regards,
Grace Customer Service

Noté 5 sur 5 étoiles

Great communication

Great communication - Great service.
From the booking in, to the quoting to the guys showing up on time & getting in to get the job done. Would highly recommend Grace.
Well done to the whole team.

29 janvier 2024
Avis spontané
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Réponse de Grace Removals Group - Sunshine Coast

Dear Susan,

We’re glad you enjoyed moving with Grace. Thank you for providing us with feedback. Be sure to let us know if there’s anything we can do to make moving with Grace an even better experience.

Kind regards,
Grace Customer Service

Noté 4 sur 5 étoiles

The staff were very efficient

The staff were very efficient, friendly and respectful.

19 janvier 2024
Avis spontané
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Réponse de Grace Removals Group - Sunshine Coast

Dear Anita,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

Noté 5 sur 5 étoiles

Can highly recommend Grace Removals for…

Can highly recommend Grace Removals for your next move.
We had a Sunshine Coast to Brisbane shift recently and all went smoothly.
Two teams involved and both communicated well to ensure we had a hassle free experience.
After move service is also excellent to ensure you’re happy with the result.
All in all a good experience and will definitely use again.

15 janvier 2024
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Réponse de Grace Removals Group - Sunshine Coast

Dear Christine,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

Noté 5 sur 5 étoiles

Absolutely seedless move from Grace

Absolutely seedless move from Grace. Couldn’t recommend them more highly considering we’ve done ten moves in ten years!! The team were spot on and nothing was too hard. Definitely takes the stress out of moving!!

23 décembre 2023
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Réponse de Grace Removals Group - Sunshine Coast

Dear Jason,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

Noté 5 sur 5 étoiles

Good job well done!

We were given a very good rate and if we were to move again, I would not hesitate to use Grace Removals again as well as tell anyone moving to give Grace a call...

13 décembre 2023
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Réponse de Grace Removals Group - Sunshine Coast

Dear Denise,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

Noté 5 sur 5 étoiles

We felt we were in good hands from the…

We felt we were in good hands from the first contact we had with Grace. Paul was very professional it was clear he had the knowledge to give us an accurate quote and provide us the reassurance we needed. The moving team were courteous and professional which made our moving process seem much easier. We can certainly recommend Grace.

21 octobre 2023
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Réponse de Grace Removals Group - Sunshine Coast

Dear Lorraine,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

Noté 5 sur 5 étoiles

Amazing

No words can express how amazing the entire experience was from our initial call to Grace Removal’s to the planning and execution. The entire Team needs to be complimented for their manner and professionalism. We cannot thank Grace Sunshine Coast enough! It was a very stressful time for us and the Grace Sunshine Coast Team just took the stress away 110%. A very special thanks to all involved! Words can’t thank you all enough!

14 septembre 2023
Avis spontané
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Réponse de Grace Removals Group - Sunshine Coast

Dear Warren,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

Noté 5 sur 5 étoiles

Sunshine Coast to Tassie was a major event for us…

The move was a major event for us travelling from Sunshine Coast to Tasmainia. The accessor who initially came to value the job was helpful but not pushy, when the truck turned up the two guys ran us through what to expect and reminded us to double check cupboards and outside areas. They were extremely efficient. At the other end we received the same high service. Once all compete a few days later we got a follow up call to make sure we were happy. From our experience I would recommend Grace and would definitely use them again.

24 août 2023
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Réponse de Grace Removals Group - Sunshine Coast

Dear Colin,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

Noté 5 sur 5 étoiles

Second time with Grace. Will use again.

Second time using Grace for a long interstate relocation and very happy with their service. A team of 5 dropped off my goods in record time. They followed directions of where to place my items and did so with care. Thanks 😊

9 août 2023
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Réponse de Grace Removals Group - Sunshine Coast

Dear Paula,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

Noté 5 sur 5 étoiles

Competitive quote and fabulous service

Competitive quote and fabulous service. Couldn’t recommend Sunshine Coast Grace Removals more.

26 juillet 2023
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Réponse de Grace Removals Group - Sunshine Coast

Dear Heather,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

Noté 5 sur 5 étoiles

Great Experience …. Very friendly and helpful Staff …

Very friendly and helpful Staff …. We didn’t have any trouble at all …. Highly Recommend 👌🏽

10 août 2023
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Réponse de Grace Removals Group - Sunshine Coast

Dear Beatriz,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

Noté 5 sur 5 étoiles

Highly recommend for any move

For a small move . Service was great and professional .cost of the move was fantastic for a small interstate move. All was packed awesome and delivered ahead of schedule and professionally. Highly recommend for any move big or small

22 juin 2023
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Réponse de Grace Removals Group - Sunshine Coast

Dear Valued Customer,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

Noté 5 sur 5 étoiles

Grace took the stress out of moving interstate

Grace took the stress out of moving interstate. They were punctual, good communicators, friendly and respectful.

28 mai 2023
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Réponse de Grace Removals Group - Sunshine Coast

Dear Kathleen,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

Noté 1 sur 5 étoiles

Grace removalists were all very unprofessional and once they had your money, they didnt want to know you in regards to paying up on insurance damages.

Grace removalists were all very obliging while they were taking my money, but when my goods were finally delivered, there were multiple damages, and to claim insurance was like pulling hens teeth. They found every excuse they could to not pay. Even when stated on their own itinerary form that they caused damage. They take no responsibility of their actions and were quite arrogant and narcissistic with their replys to me. Just don't use them, they don't care about your goods. I'm sure Grace will reply with their own buttered up reply which will be incorrect. Just don't use them.

NB Grace did get back to me with the following statement; Reply from Grace Removals Group - Sunshine Coast

"7 days ago
Dear Wayne,

Thank you for your feedback. We’re sorry to hear about your experience and we’d like to investigate this issue further. We would greatly appreciate it if you could send your best contact number and move number to ..............

Kind regards,
Grace Customer Service"

However, this is just a generic reply and I received similar replies from them a few times, but in the end, nothing was done, nothing changed, and the outcome was just the same. They just reply this to make it look like they are looking after their customers. As I said, don't use them.

2 février 2023
Avis spontané
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Réponse de Grace Removals Group - Sunshine Coast

Dear Wayne,

Thank you for your feedback. We’re sorry to hear about your experience and we’d like to investigate this issue further. We would greatly appreciate it if you could send your best contact number and move number to customerservice@grace.com.au.

Kind regards,
Grace Customer Service

Noté 5 sur 5 étoiles

On pick up in Noosa the men were…

On pick up in Noosa the men were excellent and the same for the delivery day in Melbourne awesome team of movers. The communication re the delivery after a month of storage was a little confusing but overall well done and I cannot complain. I would highly recommend using Grace removals over Kent removals and I would definitely say you get what you pay for. Don't even think about using cheap dodgy brothers or local movers as from experience they generally suck at some stage of the move and its too stressful as it is to waste time and effort on this type of removalist.

19 mars 2023
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Réponse de Grace Removals Group - Sunshine Coast

Dear Valued Customer,

Thank you for sharing your feedback with us. We’re so glad you enjoyed your experience and we look forward to helping you move in the future.

Kind regards,
Grace Customer Service

Noté 5 sur 5 étoiles

Excellent service, great communication

Excellent service. Kristie was onto our removals quote so quickly over the Christmas period. Before other removalists had sent quotes, we were already moved! The whole Grace team were very professional, excellent communication, good care taken of our belongings and our goods arrived on time. I also shipped my BMW M3 through Grace which I was very anxious about however it arrived safely, in the same condition I sent it and 3 weeks earlier than expected.
We could not ask for better service - very impressed and we would use Grace again.

31 janvier 2023
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Réponse de Grace Removals Group - Sunshine Coast

Dear Nancye,

Thank you for taking the time to review our service. It was a pleasure serving you as a customer.

Kind regards,
Grace Customer Service

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