We have been Seahawks ticket holders since the early 90's and this bottle is one of the few things we don't have. Purchased for my husband's birthday and it's perfect! Will be ordering from this compa... Voir plus
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Absolute trash products advertised with AI photos. Also Owner gets NASTY when confronted making mean threats and so I am not using the same email I purchased under lest my charge back fall through.... Voir plus
L'entreprise a répondu
The service was "perfect " sure ! Sunny , hy is super person , always helping 120 % the best one , hy dith everything super
L'entreprise a répondu
Terrible, terrible quality. Now that I have the actual product in hand, I can say for certain that the photos on the website are AI generated lies. I bought the set of "pocket hugs" ghosts, expecting... Voir plus
L'entreprise a répondu
3,4
Moyen
148 avis
A répondu à 97 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Seahawks whiskey bottle
We have been Seahawks ticket holders since the early 90's and this bottle is one of the few things we don't have. Purchased for my husband's birthday and it's perfect! Will be ordering from this company again
7 avril 2026
Avis spontané
Réponse : Gracedecors
Dear Kelly
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
The service was "perfect " sure
The service was "perfect " sure ! Sunny , hy is super person , always helping 120 % the best one , hy dith everything super
6 avril 2026
Avis spontané
Réponse : Gracedecors
Dear Lorette
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
They were very gracious and reordered…
They were very gracious and reordered the mug for me without charging me for the lost one.
31 mars 2026
Avis spontané
Réponse : Gracedecors
Dear JESUS
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Mia the Service Representative has been…
Mia the Service Representative has been great! Every request was taken care of in a fastidious and professional manner
18 mars 2026
Avis spontané
Réponse : Gracedecors
Dear Rory
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Mia is great at communication
Mia is great at communication. She helped me feel better about my purchase. And made the problem much better. She answered every email I sent. And there were quite a few. Thanks Mia, I wish you the best!
24 février 2026
Avis spontané
Réponse : Gracedecors
Dear Patricia
Hello! We are delighted to hear that you are satisfied with our customer service team's service attitude and appreciate our friendly and enthusiastic communication.
💬 Your recognition is the best encouragement for our team and will motivate us to continuously improve our service level to ensure every customer has a pleasant and secure shopping experience.
Thank you again for your trust and recognition. I wish you a happy life!
Best regards
Olivia
My order number is #GD21374
My order number is #GD21374. I purchased an iPhone 15 pro case 10 days ago . I never got a tracking for it, I’ve tried contacting them over email and their website over 6 times . When I try to visit their shop on the shop app , it doesn’t even exist anymore . Bunch of scammers. Just took my money and not a word of information about my item . . Stay away from these clowns . If I don’t get my item by Monday or my refund . I will be expanding these scam artists everywhere .
5 février 2026
Avis spontané
Réponse : Gracedecors
Dear Eduard
We are deeply sorry to hear that you haven't received your package yet. We are deeply sorry and regretful that you haven't been able to enjoy your shopping experience as you wished.
If you haven't received your package yet or need further confirmation on the shipping status, please feel free to contact us at any time:
Customer Service Email: olivia@clientcare2025.com
Olivia will prioritize verifying your tracking information and, if necessary, provide a solution.
Wish you a happy life!
Best regards
Olivia
Customer Service was responsive
Customer Service was responsive. The 2 items I purchased are awesome.
12 février 2026
Avis spontané
Réponse : Gracedecors
Dear mari
Hello! Thank you for your satisfaction with our customer service's quick response.
📞 Your approval is the best encouragement for our team. We will continue to optimize our service processes and continuously improve our response speed and service experience.
If you have any questions or needs, please feel free to contact us. We will continue to provide you with support and assistance.
Thank you again for your trust and support. I wish you a happy life!
Best regards
Olivia
Updated: Item finally arrived...
I ordered an item on 12/24/2025. I figured with the holidays it would take a few extra days to be shipped, which I was ok with. Sent an email on 1/10/2026 to check on the status of my order, and on 1/12/2026 I received an email basically saying that I was "purchasing one of our best-selling products, so it may take about 7-10 days to ship out". As of 2/8/2026, I still have not received my item. I'm thinking I unfortunately got scammed.
** UPDATE **
Item finally arrived on 2/9/2026. The item itself is exactly what I was expecting. There is a card in the package with the item thanking me for the purchase, and the customer service email on the card is different than what gracedecors.com has on their website, so looks like they were just a pass-through for the item, but it did at least arrive (just took almost 2 months).
11 janvier 2026
Avis spontané
Réponse : Gracedecors
Dear Aaron M. Booth
We are deeply sorry to hear that you haven't received your package yet. We are deeply sorry and regretful that you haven't been able to enjoy your shopping experience as you wished.
If you haven't received your package yet or need further confirmation on the shipping status, please feel free to contact us at any time:
Customer Service Email: olivia@clientcare2025.com
Olivia will prioritize verifying your tracking information and, if necessary, provide a solution.
Wish you a happy life!
Best regards
Olivia
Mia was very helpful and helped me get…
Mia was very helpful and helped me get my refund.
3 février 2026
Avis spontané
Réponse : Gracedecors
Dear Kris
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
Great Customer Service. …
Customer service very quick to respond to any questions. I would recommend!
27 janvier 2026
Avis spontané
Réponse : Gracedecors
Dear Linda
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Customer service was excellent
Customer service was excellent! There was a hiccup in the delivery & i received great personal attention from Charlotte & it was solved. The ornament is a great keepsake.
23 janvier 2026
Avis spontané
Réponse : Gracedecors
Dear Sandy
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
Scam, don't buy from here
Unfortunately did not look up reviews for this site beforehand. And didn't look further into the fact that most of the site is nothing but AI images of products.
Requested a cancellation and refund because I didn't need the items anymore and was told it was going to be top priority to ship immediately. So now they refuse to cancel and refund the order because they got a label made immediately for it. They keep offering discounts for further purchases or a 20% refund. Opening a claim with PayPal also did nothing to help.
25 janvier 2026
Avis spontané
Réponse : Gracedecors
Dear Katie
We sincerely apologize that our service did not meet your expectations and we sincerely apologize for the inconvenience caused.
We understand your request to cancel your order and receive a refund, and we are actively working with you to resolve your issue.
If your issue remains unresolved, please feel free to contact us at olivia@clientcare2025.com. We will do our best to resolve the issue.
Thank you for your understanding and patience.
Best regards
Olivia
The company did reach out to offer a…
The company did reach out to offer a way to solve my issue. My advice inspect what you get respond to them the Reps are quick to respond. And it Can be resolved .
23 novembre 2025
Avis spontané
Réponse : Gracedecors
Dear kent
Hello! Thank you for your satisfaction with our customer service's quick response.
📞 Your approval is the best encouragement for our team. We will continue to optimize our service processes and continuously improve our response speed and service experience.
If you have any questions or needs, please feel free to contact us. We will continue to provide you with support and assistance.
Thank you again for your trust and support. I wish you a happy life!
Best regards
Olivia
Extremely polite and helpful
Extremely polite and helpful. Thank you SO much
22 janvier 2026
Avis spontané
Réponse : Gracedecors
Dear Customer,
Hello! We are delighted to hear that you are satisfied with our customer service team's service attitude and appreciate our friendly and enthusiastic communication.
💬 Your recognition is the best encouragement for our team and will motivate us to continuously improve our service level to ensure every customer has a pleasant and secure shopping experience.
Thank you again for your trust and recognition. I wish you a happy life!
Best regards
Olivia
Réponse : Gracedecors
Dear Cynthia
Hello! We are delighted to hear that you are satisfied with our customer service team's service attitude and appreciate our friendly and enthusiastic communication.
💬 Your recognition is the best encouragement for our team and will motivate us to continuously improve our service level to ensure every customer has a pleasant and secure shopping experience.
Thank you again for your trust and recognition. I wish you a happy life!
Best regards
Olivia
I had an issue with the delivery timing…
I had an issue with the delivery timing and when I contacted Grace decor, the rep, Sunny, responded quickly and apologized, then continued to settle the dispute with an offer that was beyond fair. I will use this site again in the future, due to the product and the customer service.
13 janvier 2026
Avis spontané
Réponse : Gracedecors
Dear Carlo
Thank you very much for your appreciation and support of our products and services!
We are delighted that you were satisfied with your overall shopping experience, which is a great encouragement to our team. We are committed to providing products that combine quality and design to ensure every customer has a pleasant shopping experience.
Thank you again for your valuable review and we look forward to seeing you again!
Wish you a happy life!
Best regards
Olivia
Helpful Sunny
Sunny with GraceDecors was a great help to me. The problem I had was taken care of and a new item will be shipped to me. Thank you Sunny!
19 janvier 2026
Avis spontané
Réponse : Gracedecors
Dear Kay
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
Customer service was great
16 janvier 2026
Avis spontané
Réponse : Gracedecors
Dear Gilda
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Gracedecors delivered an unauthorized…
Gracedecors delivered an unauthorized second set of items, which I have been trying to return a first set!
15 janvier 2026
Avis spontané
Réponse : Gracedecors
Dear Elizabeth
We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction.
We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it.
To better assist you with your issue, please contact us via our dedicated email address:
📩 olivia@clientcare2025.com
We promise to prioritize this matter and sincerely hope you will give us a chance to improve.
Best regards
Olivia
Penny Snowflake ornaments
I placed an order on Facebook and then realized it was coming from China. What a disappointment. Customer service expedited my order and I received it right after Christmas. They also refunded my shipping charges because of the tariffs fee. I really appreciated it. Thank you.
19 décembre 2025
Avis spontané
Réponse : Gracedecors
Dear Sally
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
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