Grasslands Nursery Avis 

Great plant and excellent customer service

Really well parcelled. Beautiful healthy large plants. Much more than I expected. Thank you.

I have received the best service from Emily! She was soo helpful, she went above and beyond to help me and really made me feel like it wasnt too much effort but in reality it was! Thank you very much Emily, you have really helped us out with our enquiry :) I wish there was an option to give more stars because you definetly deserve them.

Good quality plants. Only niggle they tried delivering them to wrong address even though I rung to change to right address the day before. Good job they had a good tracking system I was able to get to driver before he unloaded them. The driver said nobody had let him know. Driver was really helpful getting the plants to bottom of my driveway as they were really heavy. Would order again from them

Disappointing delivery process, waited in all afternoon and paid the gardener to be here to un load items to be told at 4pm they wouldn’t be coming, 2hrs past the allotted time slot, wrote to the mgmt at the company and was ignored, would not rely on order slot’s given

Very happy with purchase, well packaged delivery. Healthy plants.

The plants were delivered within the week of my order. They were well packaged and the plants were in excellent condition. Really pleased.

I bought 20 rootball thuja emerald plants from this company. I followed all their instructions to a tee and planted them last year as soon as it was delivered. Even though it rained a lot last autumn we continued to water them. We noticed the leaf canopy near the roots were drooping slightly and over the next couple of months leaves started to brown. When I contacted them they advised to continue to water and the browning is due to the stress of being transplanted. I continued with their advice however by March/ April pretty much all plants were browning. I emailed them to find a solution and they asked me to send multiple pictures of the plants and even asked to send pictures of the rootball in the soil. After a number of emails it was clear that it was not their interest to help me but just to show that they respond to my emails as they kept asking for the same pictures.
In the end all 20 plants browned completely and died within 2-4 months of planting. When we dug out the plants it was evident that all of the plants had a very tiny rootball which was disappointing. They should have dug the plants with a good size rootball so it can survive. I would avoid this company at all costs.

Good advice then a good delivery.

Helpful, polite and knowledgeable staff. Great products that looked even better in real life. Client was very happy.

Excellent healthy tree with good communication throughout...Delivery was speedy and the tree was very well packaged..absolutely delighted thank you

Very fast delivery and excellent quality, just like in photos

Excellent quality of plants and a good price. Would definitely buy from them again.

Only a small order but beautifully packaged, healthy plants . Very hot weather during delivery but plants arrived looking fresh. Would definitely use this company again

Useless customer service when there was an issue problem with a plant bought online Patronising, arrogant and no effort made to reach a satisfactory resolution. A complete waste of money. Wouldn’t shop here again, wouldn’t recommend them

The clematis I bought were extremely good quality very well rooted and extremely good value for money I would certainly buy from grasslands again

Excellent plants and exactly as described on website
Delivered perfectly by great driver who put x4 large bamboos exactly where I needed them
Thank you

Uses Royal Mail for delivery, and they take days to deliver. Ok for bulbs, but not for plants.

We bought 4 shrubs from grasslands. They arrived in perfect condition. They were well watered and survived the royal mail.

Excellent plants and speedy delivery. Well packaged so not damaged. Just what I needed. The courier even carried them to my rear garden because I am disabled. Thank you, I'll really enjoy them.