I was looking for a particular imported wine and found it on Grays. It was a very competitive price and even with shipping was cheaper than I could find anywhere else. Located the stock on the Gray'... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
As I had never used your site before I thought I would purchase a low-risk item and see how the experience was. Upon winning the item and paying the invoice, I contacted the preferred freight agent to... Voir plus
L'entreprise a répondu
What a palaver. All I wanted to do was buy some wine. An hour later after trying to follow the most ambiguous and circular instructions I finally got an account (which I don't want) and your ordering... Voir plus
L'entreprise a répondu
I live in Darwin and purchased wine at your auction, I was then told that because the NT has some restrictions that Grays couldn't send the wine, BUT for an extra cost you could. (PLEASE EXPLAIN THAT... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Unlocking Value for Buyers & Sellers. Grays is the largest industrial, auto and commercial eCommerce business in Australasia, offering a huge range of industrial, auto, consumer and commercial goods, direct from manufacturers and distributors. We offer our buyers great value and convenience and our vendors an efficient sales channel to unlock value from their assets. Our online selling platform and commitment to first-class customer service mean you can trust us to make buying and selling easy, efficient, fair and transparent.
Coordonnées de contact
Nationwide, Australie
- feedback@grays.com.au
- grays.com
3,6
Moyen
1 k avis
A répondu à 78 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great service
I emailed regarding pick up. It was answered promptly and with the information I requested.
Great directions were given on arrival and when processing paperwork.
Assistance was even given to fork lifting the item onto the Ute.
I would purchase through grays again.
22 septembre 2025
Avis spontané
Réponse de Grays
Great to hear Vanessa! Thank you for sharing your great experience🤩
Smooth car pick-up at Grays
Smooth car pick-up on Tuesday at Grays. Lochie was outstanding, clear communication, right on time, and super helpful with the paperwork. Made the whole process effortless. Thanks, Lochie!
23 septembre 2025
Avis spontané
Réponse de Grays
Hi Hari, so great to read your review. Will be sharing with Lochie's manager so that he can be congratulated on his great service'🤩👍
Réponse de Grays
Hi Peter, thank you for your review, and hoping the communication was good😊 Please feel free to reach out if any issues. You can reach me at feedback@grays.com.au
Easy to uEasy to use auction systemse auction system
Easy to use auction system, Bought a car, exactly as described in the auction
23 septembre 2025
Avis spontané
Réponse de Grays
Great to hear! Thank you for sharing😊
Quick delivery and good price for a…
Quick delivery and good price for a good quality wine
19 septembre 2025
Avis spontané
Réponse de Grays
Hi Mark, really pleased you enjoyed the experience😊
My second go with Grays
My second go with Grays, I found Kimmy was fantastic. The transaction was smooth and painless.
19 septembre 2025
Avis spontané
Réponse de Grays
Thanks Gricel, I have shared with management so it can be acknowledged😍
Great company
Great company, fantastic products and very helpful staff, thank you
22 septembre 2025
Avis spontané
Réponse de Grays
Yay!! Thank you for the great review Tony😍
Undrinkable Wine
The transaction was easy and delivery fine but the wine is undrinkable - it tastes like vinegar. Who needs 12 bottles of vinegar!
16 septembre 2025
Avis spontané
Réponse de Grays
Hi Margot, so sorry to hear, the good news is we have a 30 day money back guarantee on most of our wines. Please send me your invoice number so that I can look into this for you. You can reach me directly at feedback@grays.com.au kind regards, Grays
Great communication for delivery times…
Great communication for delivery times & live auctions when you have been outbid
19 septembre 2025
Avis spontané
Réponse de Grays
Hi Anthony, thanks so much for your feedback and great review🤩
I am dealing with Frances
I am dealing with Frances, she is very knowledgeable and very cooperative.
She always listen to your queries then understands and resolve it .
She is very polite and always welcoming to answer the call
18 septembre 2025
Avis spontané
Réponse de Grays
Awesome!! Thank you for sharing Ravinder - have shared this fabulous review with Frances's manager🤩
Easy to use site
Easy to use site, products clearly offered, great prices with easy payment options
8 septembre 2025
Avis spontané
Réponse de Grays
Wonderful review!! Thank you Elaine😍👍
Poor Communication
I won the auction for a commercial oven but there was literally no support to help me get it picked up and delivered to me. There was now point of contact from Grays for myself or the transport company. I’m still not sure it will get picked up
10 septembre 2025
Avis spontané
Réponse de Grays
Hi Neil, thank you for your feedback. I have responded to you via email. Hope that helps. kind regards, Grays
WORST EXPERIENCE
I won an auction for $211 including premium member fees.
WhenI checked online I found that the item worth only $50. I reied to email Grays customer servise who emailed me back to wait for 2 busness days and they will try to resolve the issue.
After one week, the item was shipped without sending me any email explaining what happened in my complaint.
So disappointed.
6 septembre 2025
Avis spontané
Not happy jan …
Half the items for sale or for auction are above retail prices in the shops or online, how are sellers on grays allowed to do that, buyer beware and when you do win a item sometimes takes up to a week to get a consignment note from grays or Australia post very unprofessional.
8 septembre 2025
Avis spontané
Réponse de Grays
Hi Scott, I'm sorry to hear of your poor experience. Please let me know if your require any assistance. You can reach me at feedback@grays.com.au Kind regards, Grays
Réponse de Grays
❤ Thank you Pardeep😍
Fantastic service and help
10 septembre 2025
Avis spontané
Réponse de Grays
Thanks for the great review Todd😍
Great Experience
Kimmy Goiris was very helpful and it all went incredibly well thanks to her and Grays.
8 septembre 2025
Avis spontané
Réponse de Grays
Fantastic to hear! Shared with management already😍
As a first time bidder
As a first time bidder, the staff at Grays were excellent in their level of service a made the whole experience better than expected. Thanks to all of the cast & crew at Grays, and the car is as good as the experience.
2 septembre 2025
Avis spontané
Réponse de Grays
Thank you so much for taking the time to share your great experience and review😍👍
Kimberly Goiris made my whole…
Kimberly Goiris made my whole experience so simple and easy, such an amazing help.
8 septembre 2025
Avis spontané
Réponse de Grays
Hi Jordan, so great to hear! I have shared this with management😍
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