Really disappointed. I checked about next day delivery before ordering & was assured if it was before noon on Friday I would get it on Saturday. Nothing arrived & no notification. Aimee advised it’s 4... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Great product. Prompt responses when arranging chosen day delivery and balls arrived on schedule. Easy to stretch, and absolutely delicious. Can't wait to try the sourdough ones next
Delivery is super quick , the dough makes amazing pizzas. I love a traditional pizza take away and get it most weekends , no longer need to as these dough balls make better pizzas ! Will also save al... Voir plus
Not only is the product exceptional, but the customer care is also faultless. I had an issue with delivery which was no fault of there’s, however they were superb in handling the situation and helped... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Great Balls of Flour is revolutionizing the way you enjoy authentic, high-quality pizza at home. We believe everyone deserves to experience the joy of a perfect pizza, regardless of dietary restrictions or busy schedules. That's why we specialize in crafting and delivering exceptional Neapolitan, Sourdough, and Gluten-Free pizza dough balls and complementary, restaurant-grade toppings right to your door. Our Mission: Quality, Convenience, and Community Authentic Quality: Our commitment starts with the ingredients. We use premium flours and time-honoured fermentation techniques to create dough that yields a truly authentic pizza crust—whether you're looking for the classic chew of a Neapolitan, the depth of flavour from Sourdough, or a delicious, worry-free Gluten-Free base. Ultimate Convenience: Forget the mess and stress of mixing, kneading, and proofing. Our ready-to-use dough balls are perfectly portioned. We take the hard work out of the process, leaving you with the fun part: stretching, topping, and baking your masterpiece in minutes. Curated Toppings: We don't just stop at the dough. We source and supply a selection of the highest quality toppings—from rich Italian tomato sauces and DOP-certified cheeses to unique, artisanal meats and vegetables—ensuring your homemade pizza tastes as good as, if not better than, your favourite pizzeria. Dietary Inclusivity: We understand that many people have specific dietary needs. Our dedicated production process ensures that our Gluten-Free offering is delicious, safe, and meets the same high standard as our traditional doughs, so no one has to miss out on pizza night. We're proud to bring the authentic pizzeria experience into kitchens across the country. Join the Great Balls of Flour family and discover how easy it is to make extraordinary pizza at home!
We promise the Best Pizza Dough
Écrit par l'entreprise
- Make great pizza at home
- You can enjoy great pizza made at home, safe in the knowledge that what you're eating is free of Ultra-Processed Ingredients and has been carefully produced before it leaves our kitchen. We make making restaurant quality pizza easy. In fact, you'll be amazed at how quickly you can make it - often in far less time than a pizza delivery takes! Throw into that the costs and how much money you're saving, you'll be savouring every single mouthful.
Our Shipping Promise
Next day delivery
We offer the fastest delivery in the business and when we dispatch your order it will be shipped on an overnight service, making sure it arrives as fresh as it possibly can.
Coordonnées de contact
Unit 11 The Forum, Rose Avenue, YO26 6RU, York, Royaume-Uni
- 01904215979
- accounts@greatballsofflour.com
- greatballsofflour.com
Pizza Dough & Premium Ingredients.
3,8
Bien
393 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 92 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Not to be trusted
You didn’t deliver my order, told me it was my fault, although the address was sufficient for others to make deliveries. The delivery agent said it failed to deliver on an e mail at 7.30am yet their van delivered something else here at lunchtime so they clearly didn’t try.
I was then told as the delivery had been returned to the supplier (clearly not true as they are too far away to have got it back within 3 hours of the delivery failure) and had spoiled so I needed to pay again.
29 avril 2026
Réponse de Great Balls Of Flour
Hi Robin
We are sorry to hear about the trouble with your delivery.
When an address is missing a house number and uses a house name that isn't registered on the Royal Mail system, it makes it incredibly difficult for a courier to complete the drop. While other drivers might have found you before, couriers generally rely strictly on the official database. We would recommend getting in touch with the council and Royal Mail to ensure your house name is formally added to their systems to avoid this happening with future orders.
Regarding the return, once a courier marks a fresh product as "undeliverable," it cannot be redirected or safely sent back out. Because our dough is a fresh, temperature-sensitive product, it spoils if it isn't delivered within the specific transit window. This is why a new order is required, as the original stock is no longer fit for use.
If you’d like to discuss this further or need help getting the address details updated for a future attempt, please get in touch with the team directly.
Kind regards,
Team GBOF
Delivery said next day if ordered…
Delivery said next day if ordered before 12 I did order at 12 on Thursday so allowed an extra day did not arrive until following Wednesday. This was required for a family pizza party on sunday so we were most disappointed. Didn’t order the dough we wanted as that had a warning regarding delivery but the item I selected didn’t have this
28 avril 2026
Réponse de Great Balls Of Flour
Hey Sam
We can totally appreciate the frustration here, especially when you’ve planned a family pizza party around a delivery. We’re really sorry we missed the occasion for you.
To keep things fair during this busy period, we made the decision to dispatch all orders sequentially rather than bumping certain orders up the queue. While we updated our website and delivery pages to inform everyone that all orders would be subject to a 2–3 day delay, it sounds like that message wasn't clear enough on the specific item you selected. We'll certainly look at how we can make these alerts even more prominent across every product page to avoid this happening again.
We’d love the chance to get some dough to you for your next gathering. Please reach out to the team directly so we can make this right for you.
Kind regards,
Team GBOF
Really disappointed with the service
Really disappointed with the service, placed our order on Saturday 25th April and paid £10.49 for delivery with it due to arrive on Tuesday in time for a family party. It finally arrived today Friday 1st of May and the dough is warm! We weren’t made aware of any delays when ordering and only now see a message on the web page advising of delays. I received a notification on Sunday 26th saying my order was ready to ship??? I was really looking forward to using this company and would urge them to improve communication and find a better courier!
1 mai 2026
Avis spontané
Réponse de Great Balls Of Flour
Hey Richard
We are really sorry to hear that the timing didn't work out for your family party and that the dough didn't arrive in the condition we expect.
We’ve been working hard to flag our current 2–3 day backlog across the site, including on our delivery page and order confirmation emails, but we appreciate it’s incredibly frustrating when an order misses a specific event. The notification you received on Sunday was to let you know your order had been processed and queued for packing; however, the actual transit time clearly took longer than it should have.
Regarding the temperature, it is very unusual for the dough to arrive warm, even with a delay, as our packaging is designed to maintain the right environment for fresh transit. We’ll certainly be looking into this with our courier, as that doesn’t meet our standards at all.
Please get in touch with the team directly so we can look into the transit logs and find a way to make this right for you.
Kind regards,
Team GBOF
Really wanted to like this company
Really wanted to like this company, the marketing and messaging is spot on but the actual ordering and delivery experience has been extremely poor. Chose and paid for nominated day delivery which was ignored, can’t get any response out of anyone (5 days to acknowledge my email and the response was abrupt and unhelpful), asked for an escalation and got a response that simply said my order was in its way, not addressing anything I’d asked. Order then finally arrived and there’s items missing - and good luck trying to get a response out of the company. Clearly under pressure and struggling to keep up with demand, but it’s been a very poor experience and the limited responses from the company are lacking in any ownership, empathy, or resolutions. Real shame.
30 avril 2026
Avis spontané
Réponse de Great Balls Of Flour
Hey Matt
We're really sorry to hear we’ve let you down. You’re right—our mission is to get everyone a seat at the table, but on this occasion, we didn't even get the table laid for you.
We’ve recently been hit with a massive surge in demand that caught us off guard. While that’s no excuse for the lack of communication or the missing items, it’s the reality of where we are as we scale up. We clearly missed the mark on the "effortless" part of our service this time around.
We’d like to personally make this right and ensure you get the full experience you were looking for. Could you please reach out to us directly? We’ll make sure those missing items are sorted and that we take full ownership of the fix.
We appreciate that we dropped the ball on this occasion and are working hard to ensure it doesn't happen again.
Team GBOF
Very poor service - unreliable
The website offered me a delivery for Friday when I ordered on the wednesday - they then delivered the following Tuesday nearly a week later missing the party i ordered for. When i complained they have a ridiculous AI response that cant actually do anything - when i finally got a human they were pretty much computer says no to any kind of refund for the goods i didn't need as i had to buy from a shop that had stock. Don't recommend them unless you ordering weeks in advance and have alot of freezer space.
30 avril 2026
Avis spontané
Réponse de Great Balls Of Flour
Hi Christ
We are really sorry we missed the mark for your party. We know how frustrating it is when plans are held up, especially when you've had to head out to the shops to find a backup at the last minute.
While we did have a banner live on the site and our delivery page updated to flag the 2–3 day delays, we clearly didn't make that obvious enough during the checkout process if you were still expecting a Friday arrival. That’s on us, and we appreciate the feedback regarding our automated responses; we’re working hard to make sure our human support is as helpful and empathetic as possible when things don't go to plan.
We’d like to take another look at this for you and find a fair way to put it right. Please reach out to us directly so we can resolve the refund situation properly.
Thanks for your patience while we get back on track.
Team GBOF
Lots to recommend
Very prompt delivery… and the quality of the dough for pizzas was excellent!
16 avril 2026
Excellent dough and super fast delivery
22 avril 2026
Great Balls of Deliciousness.
Price was as it said. Delvery arrived when they said. The dough tasted as they said. Delicious. What is there not to like. Xx
23 avril 2026
Flour was very well packaged and still…
Flour was very well packaged and still cool when delivered. Very quick dispatch/delivery. Will be using again
22 avril 2026
Lovely tasty doughballs
Lovely tasty doughballs. Very convenient and great delivery. Love all the extras too!
7 avril 2026
Dreadful company
Dreadful company. Ordered 8am Friday morning for delivery Saturday (we were having friends round on Sunday). Sunday morning and the product still hadn’t been posted. Customer service joke - AI automated response saying we can’t cancel the order because apparently it has been shipped which is a lie because DPD have confirmed they haven’t got it. Can’t get my money back. I’m now getting spammed with promotional emails. The whole thing feels like a scam. AVOID
25 avril 2026
Avis spontané
Réponse de Great Balls Of Flour
Hi Alex
Thank you for the feedback. We are genuinely sorry to hear that we let you down and that the experience felt anything less than premium.
We want to
address these concerns directly and candidly. Great Balls of Flour is most certainly not a scam; we are a small, independent team committed to quality, though it’s clear we missed the mark here.
Regarding the delay, there is currently a live banner on the website and an update on the delivery page advising of a 1–2 day delay to orders.
As a business that prioritises staff wellbeing, the team is away from their desks over the weekend. To ensure customers aren't met with total silence, AI is used to handle certain enquiries during these periods. It appears the automation provided incorrect information regarding the shipping status, and for that, we sincerely apologise.
If an order has not yet been collected by DPD, our policy is to cancel it and provide a full refund immediately. We have no intention of withholding funds for a service that hasn't been delivered.
We value the "raw perfection" of handmade dough, but we strive for better than this regarding our service. The team will be looking into why the systems didn't provide the clarity deserved in this instance.
Kind regards,
Great Balls of Flour
Disgusting
Disgusting. The dough is so salty it’s completely inedible, one bite and had to throw it in the bin.
I’ve never eaten a pizza that’s saltier than seawater, what’s going on?
22 avril 2026
Réponse de Great Balls Of Flour
We're sorry to hear your pizza ended up in the bin—that’s the last thing we want to hear.
Regarding the saltiness, we stick to a very strict percentage of salt in our recipe, following traditional Neapolitan standards to ensure the dough is balanced and authentic. We haven’t changed a thing with how we mix or source our ingredients here in Yorkshire, so it’s unusual to hear it was inedible.
It might be worth looking at the combination of toppings used, as some cured meats or certain cheeses can often push the salt levels over the edge when paired with a traditional base.
We’d love for you to give it another go. Please get in touch with the team directly and we’ll get some fresh dough sent out so you can try it again.
Team GBOf
Delivery was quick
Delivery was quick,
Bought the sourdough balls, yet to taste, but made pizzas with the tomato sauce topping and it’s very acidic and didn’t like at all, needless to say I never enjoyed my homemade pizza. 🍕 such a shame, the pizza sauce definitely makes the pizza!
22 avril 2026
Réponse de Great Balls Of Flour
Hi Vikki
We are sorry to hear the sauce wasn't to your taste. We use the finest tomatoes for our sauce to keep things authentic, and by nature, high-quality tomatoes do carry a natural acidity.
While we believe the toppings are there to compliment the dough, we know everyone has their own take on what makes the perfect pizza. If the acidity was a bit much for your palate, a tiny pinch of sugar or a drizzle of olive oil can often mellow those natural flavours out perfectly.
We really hope you enjoy the sourdough balls when you get round to them—they are the real heart of the bake. If there is anything else the team can help with, please just let us know.
Team GBOF
Super ingredients
The ingredients are so good and the dough is super easy to work with, especially with the very helpful ‘how to’ videos. We won’t go anywhere else now for all things pizza; the sour dough, pasata, mozzarella di latte crumb. Perfecto.
7 avril 2026
Réponse de Great Balls Of Flour
Hey Dominic
We are really sorry to hear your order arrived in a bit of a state. While we hand over our dough in top condition, it’s clear the journey with the courier hasn’t gone to plan this time.
Since our dough is a fresh product, we know how important it is for it to arrive at the right temperature and in one piece. When things arrive warm or damaged, it's definitely not the experience we want for you. We’ll always look to make it right when the transit process lets us down.
Please get in touch with us directly with a couple of photos of how the box arrived.
Team GBOF
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.