Griffin Mill Garages Avis 

Inefficient, incompetent or both.
Tried to call Renault service department, remote reception said they would get them to call me.This didnt happen even after numourous call. Remote reception said messages passed on service department denied this. To get appointment had to call in to dealership. Fault diagnosed under warrenty told 7 - 10 days to get part, that was in May 2021. March 2022 part arrived. False information or could'nt be bothered to check availability? Saturday 12/03/2022 phoned parts department, got remote reception who told me the parts department is not open on a Saturday. Finally manage to talk to parts department, yes we got the part required after checking with registration number one part required needed ordering. When wife went to pick up part, she wanted to pay for the part on order at same time, told that was not possible. The receipt for the parts instock already printed, parts department could'nt be bothered to reprint another for all the parts. When I get home from work parts supplied were completely different phoned parts to check fitment, got remote reception who said that they would get parts to call me. No call back. Phoned again remote reception tells me parts now closed. Inefficient, incompetent or BOTH?

BENN LEWIS at griffin mill is an outstanding member of staff. He has guided and supported me above and beyond. He has managed to help me understand some silly questions, and some difficult questions.

He has managed to work around me due to a difficult schedule. For this I am very grateful. I believe him to be truly an asset to the company and would always ask for Benn Lewis

We received our new Renault at the end of January, and the customer service we experienced from Benn Lewis was excellent! In addition to Steve, going the extra miles to get the car to us. Thanks both

Thought our battery would have still been covered by the manufacturer warranty as we have only had the car nearly 4 months .. and the car is only 3 years old anyway .. but was told the battery issue was not co even by warranty as that was only for 6 months from when the car was made or 6000 miles whichever was first... told me then the battery would cost 399.70p... no way was we paying that so went to a few other places and ended up having one fitted for just over 200 pounds .. griffin mill charges way to much for the repairs they do its unbelievable...a warranty isn't worth the paper it's written on .. shocking.. theh always have an excuse what most things are bot covered on the warranty .. no manners at all in 80% of staff that I have spoken to over the times I have been there .. I hope I do.not have to deal.with this garage again ..

Called in regarding a Nissan Leaf spoke to salesman
asked if I could have a home demonstration because my wife is disabled he took my phone number and address said he would make arrangements this car would be on mobility still waiting for a reply from you I think this is disgusting at least you could phone to let us know what’s happening

Took my Kia for its first service to Griffin Mill on 7/01/22. I had pre-booked a courtesy car when I made the booking approximately four weeks earlier. When I arrived I was told that no courtesy car was available as it had not been brought back. However, the advisor recommended that I wait while they serviced the car and it would take around an hour. As I had taken a day off work for this appointment and I had no other means of getting home I had no other option but to agree.

I sat in the waiting area for nearly two hours without any update being given on my car. I then noticed that it had been moved and parked in front of the waiting area, clearly in my view. I asked the receptionist if the car was ready and she went and enquired with the Kia advisor. She came back and told me it would only be another ten minutes for the car to be washed. However, the car still did not move for approximately half an hour until the receptionist noticed and went off the remind the Kia staff.

I understand that there are staff shortages in many businesses during this time but I would expect to be kept updated on delays etc. If the garage had rung me before to inform me about the courtesy car I would have had the option to reschedule. Also, it is common courtesy to keep customers aware of developments and if I had been kept updated at the time I am sure I would have accepted the explanation and threfore I would not have felt so disgruntled.

In addition, I have emailed Kia directly and have had no response as yet.

Whilst I can't complain about the quality of their mechanical repairs and servicing. I must say they are some of the most apathetic and at times downright rude customer service staff I have ever dealt with.

Bought a brand new dacia from these clowns and it give me 5 months of hell.
Iv been driving older cars for 20 years and can honestly say it was the worse car iv ever owned.
It was impossible to drive in a straight line instead the steering would send the vehicle into on coming traffic or into the curb.
Extremely dangerous and worrying especially when I had my family with me but griffin Mill took as one big joke and coursed more damage to the car while they had it in there workshop.. After 5 months of nonsense from them I sold it on to dacia retail.
Never again would I go near these con men .

Wish I could leave a no star review 10 weeks and £800 pounds still can not fix my renault no communication if they say they will contact you don't believe them

Terrible customer service they just care about money never git a courtesy car u can never get a lift to or from home ni phone calls ti tell u whats happening every time u call them ulk get we will ring u back but nothing they won't try to help u out at all will never recommend or return

Horrendous first time experience here. Only wanted to test drive a Nissan Leaf as I was interested in switching over to electric. I was booked in no problem for a 20 minute test drive, turned up at the dealership to be then told by one of the sales people that if we weren’t interested in buying the vehicle today then they can’t offer me a test drive as it’s the last stage of the process. So you want me to buy a car first that I haven’t even sat in and driven???? Seriously? Of course they used covid as an excuse saying it takes lots of time to sanitise the cars etc….I’m sorry no it doesn’t! There was a leaf outside being charged so why couldn’t I just try that one? So yes this dealership just wasted my time and now I’m buying from a rival elsewhere - sorry Nissan you no longer have my business or loyalty as a customer due to 2 occasions of rubbish customer service!

I will never purchase another vehicle from this company or recommend them again.

I purchased a 2018 Dacia Duster in March this year with 18000 miles of the clock

My wife only uses the car for small journeys etc so within the space of 7 months the cars mileage is now 24000.

A week ago the battery died and I had to keep jumping the car. I rang griffin mill who told me to ring the RAC as it’s free with the purchase. When the RAC mechanic came out he told me the battery is completely condemned and this shouldn’t happen to such a new car with such little miles.

I then rang Griffin mill who reassured me that it will be covered under warranty as the battery alone was £250 and for me to contact my nearest Renault which was Llansamlet Swansea.

When I took the car in the Swansea branch told me this was not under warranty and I would have to take it up with Griffin mill which I did. When I told them the situation they just washed there hands of the problem and denied they had told me it was under warranty and they would not cover a battery. So even though i bought a car for almost £12000 and only done 6000 miles. 6 months later I have to buy a new battery because they don’t care about the aftercare of their clients just the pre sales. I would highly recommend staying away from this dealership.

The sales are fine but if you have a problem there is no one to speak to as they say "you have to book it in" and you can't speak to anyone.
This is why when I just changed my car I bought elseware!

I bought a brand new car from them in February and have had a couple of issues with it. The customer service is terrible. I’ve been trying to speak to someone for over a week now. Either no one answers or they say I will get a call back, but nothing. Was the same when I had an issue when the car was a week old. Terrible company. Will never use them again.

If I could give this garage a zero I would. End to end from buying the vehicle, pick up, servicing and after care is appalling. They won’t even answer the phone to take a message that I’ve cancelled my diagnostics appointment 2 weeks hence as I’ve taken it to a different franchise within 48 hours. Don’t go to this garage. I won’t use it again. Ever.

How they get away with the attitude that they have is unbelievable! Griffin Mill were ringing me last year to 'tell' me that I needed a service on my car, I explained that I had not used it as I was without work due to the pandemic...I had only done 2k miles!
Over the last few months I have been lucky to return to working again and there were now 8k miles since end of 2019, rang to book my car in and received full on attitude that I should have brought my car in last year.
Put the phone down and rang another Kia dealer who were more than happy to help.
When will the owners read their reviews and do something about the staff who should not be responsible to communicate with staff
Just for the record I would by another Kia in a heartbeat but not from Griffin Mill again

I love the actual van I bought from Griffin Mill, but unfortunately that is where the positives end.

The after sales support is non-existent. The salesman (not allowed to mention names apparently) who sold it to me was a complete con artist and a very typical salesman. There were several issues with him but I raised this with Griffin Mill at the time. Not that anything was done about it.

I'll summarise now before making you read the issues I've had. Griffin Mill have no sense of customer support or after sales care. They always come up with excuses and have never once taken ownership for any problems I've had, no matter how small. Their pricing is extortionate for parts and servicing, to the point that they quoted literally double what Evans Halshaw Peugeot did for a first service.
Like I said at the start, I love the Peugeot Expert van, but when I'm due a new one I will be giving Griffin Mill a wide berth.

I had paid for tyre pressure monitors to be fitted to the van, and the one time that they would have come in useful, they didn't work. I contacted Griffin Mill after changing the wheel (that wasn't picked up by the tyre pressure monitor) to get it looked into, and was told that the monitors worked fine and that there was nothing they could do. They said the tyre couldn't be repaired and quoted an extortionate amount for a replacement. This all proved to be false, as the tyre was repairable and the monitors still do not pick up a change in pressure.

I had a warning light come on telling me to top up the Ad-blue after about 9,000 miles, so I bought some and topped it up but the warning light stayed on, saying that starting would become impossible in 1,500 miles. I called to tell them and booked the van in. When they had the van in, they told me it was my fault as I hadn't topped the Ad-blue up before it went under 1,000 miles. I told them I had topped it up straight away but I was made to feel like a liar and they reset the light 'as a gesture of good will'.

When I booked the van in for the Ad-blue issue, they told me that they would carry out checks as there had been several recall notices for the model of van. I had never been made aware of the recall notices and was told that they hadn't updated my address on the system.
One of the recall issues was the seat belt pretensioner for the drivers seat. After the van was back, the drivers seat was loose, and noticeable when cornering so I booked the van back in. They had it in and told me that there was nothing wrong with it and said that the metal plate the seat was bolted to 'flexed'. It is funny that the problem stopped after I had it back. It feels as though they tried to hide the fact that they hadn't bolted the seat in correctly.

Now the Ad-blue light had come on again, so I topped it up as soon as I got home (still showing 1,300 miles on the countdown) but yet again the light stayed on. I took pictures to show that it was not under 1,000 miles and booked it back in. I asked that they address the issue as I don't want to be taking it back in and losing a day's work every time I top it up. Yet again, they said that it had gone below the threshold for topping up! How can this be if it was on 1,100 miles when I took it in and I topped it up as soon as I got home after the light initially came on? Am I expected to be psychic and top it up before the light comes on? Yet again, more excuses and making out that it was my fault and nothing wrong with the van.
I also asked them to look into the fact that the start-stop function has not been working for the past 6 months or more. I hadn't booked it in previously as it doesn't affect me day to day but as the van was going in anyway...
I was told that the battery was low and the van needed a good run or an overnight charge. I advised that the van is used daily and has been recently doing 60+ miles a day but still isn't holding charge. I asked if they find that it is a fault with the battery would they replace it and was told no as the battery only has a 2 year warranty. Even though the issue has been on-going for more than 6 months (within the 2 years), they would not honour this. Basically, the battery is probably built to last 2 years before needing replacement so it isn't under warranty. The fact that they wouldn't even look at this so close to it being out of warranty just goes to show how little they care about their customers.

Very poor service from Griffin Mill.

Had our van serviced under the lease agreement at Griffin Mill. After the service we parked the van up for 7 days awaiting collection by the lease company, we drove the van to wash it and could see oil spraying out of the bonnet. When we checked they had not replaced the filler cap and they hadn't even fitted the engine cover. Phoned the garage to ask for the cover, they were not interested in resolving the issue. STAY AWAY or it will cost you!!

We visited Griffin Mill in Pontypridd to pick up my granddaughters new car. She had a big surprise as her mam & dad had bought her a mint colour Fiat 500. We were all there when we took her into the showroom - they had put a big red bow on the car and it looked fabulous!. Quite emotional. The young lad sat with Nicole and went through all the dashboard features and all the things she needed to know. They were very helpful. We would highly recommend.