Griffin Mill Garages Avis 

Booked my van in for a service when I came to collect was charged £540.00 when I questioned this price was told that they had undercharged me on my last service
So I guess they overcharged me for my resent service when I rang another peugoet dealer they quoted me £400.00 so I would never use them again if you want to save some money book another dealership

I recently looked at buying a second hand Nissan from the Griffin Mill, I spoke with the salesman Martin Baker who was friendly, helpful and professional throughout. I decided to buy a car and paid the £99 refundable deposit using my bank card. After a few days I decided not to buy the car and asked for a refund as I needed the money to buy a new car. I expected to get an immediate refund on my bank card. I was told the refund had to go through their Head Office. After numerous phone calls and a visit to the showroom, it took a month for the money to be returned to my account. I was very disappointed by this poor service, why can’t Griffin Mill return the deposit immediately using the card machine in the same way Supermarkets refund customers. This experience has put me off buying a car from Griffin Mill in the future.

Well, I feel like I have to chip in to balance some of the reviews in here, since I owe this company a massive thank you for looking after my car for the last 5 years.

Just to give some background, I have bought my Kia Ceed in Barcelona and have driven and serviced it there for 2 years in 2 different Kia garages, so I can compare Griffin Mill to other Kia services out there. And though other Kia garages were quite good, Griffin Mill are exceptional. The team overall and especially the mechanics are brilliant. Small note, their communications can sometimes be tricky, but as soon as you're there, you and your car are being taken care of exceptionally well. Every time I pick my car up it feels brand new in terms of driving, not sure what they do, but it is worth it. They care about what they do and it shows. Had done plenty of servicing with Halfords before, and every time I was picking my car up, it felt like they've done f all to it. I have to confess, I've used Halfords once for majour service trying to save some money with this Kia, and guess what.... same "have they done anything with it" question. Came back to Griffin and yet again, the car feels new. I feel I can trust these guys to take a proper care of my vehicle.

SO, there are plenty of cheaper places out there, but I can guarantee, not many of them have this standard. Thank you.

I have recently bought a nissan juke and have come across a few issues with it so took it to the garage to repair. we mentioned to the employee at the front desk what we thought the issue may be and he insisted that the diagnostics machine would come through with all of the problems if any. the car was at the garage for 3 weeks when the diagnosis should’ve taken 48hrs and the job to fix the problem was a quick job too. the communication from the garage was extremely poor, we were constantly calling over the three weeks for answers but every time we called to speak to the employee that gave us his name, he was busy. When the car was first taken from the garage after this repair, it straight away went back into limp mode and had no power to it, which was the exact reason we took it there in the first place. So after three weeks no difference was made. The repair of the job cost almost £200 and whilst I’m grateful it wasn’t anymore, the service we got for that was ridiculous. I’ve recently had to call out breakdown coverage for the car to assist me and within a minute the man found a hole in the intercooler hose that had been there for a while. This was not picked up by the garage at all during the three weeks they had my car and neither was the fact that it had a completely blocked dpf filter that needs changing, I found this out from a £2 diagnostic reader bought online. I am disgusted by the service provided to me by the Nissan garage and don’t believe they assisted in any way as my car is still faulty and requires more expenditure and repairs.

Honest review pertinent to Rhyanne Meredith, sales dept. at Renault/Dacia, Ton Teg Road, Pontypridd.

After working in conjuction with her colleague, Rhyanne took over and completed all the necessary. paperwork prior to my taking possession of a new Dacia.

There was a professionalism maintained throughout the process and Rhyanne was able to successfully complete the admin. tasks whilst simultaneously engaging me in conversation. It's been my experience that females, in general, are hard-wired in the art of multi-tasking. I'm very envious!

Terrible after sales sold me a piece of rubbish DO NOT BUY FROM THE NISSAN DEPARTMENT

Bought a car from here 2 months ago. Have since had a problem with it but customer services not at all interested. Have been ringing them twice a day for the past 2 weeks, every time to be told someone will call back and never do. As previous reviews state, all well and good when you’re buying the car but any issues after the garage will not be of any help or will ignore you until the warranty has expired.

Excellent sales service

Purchased a new Fiat Panda from Griffin Mill Fiat. Great experience all round. My thanks to Marc and Seb for a seamless sale and to Lewis for his help with the financial transaction.

Took car in for repair, vehicle was washed and vacuumed afterwards by Jamie, looks great now.

From start to finish, the service we received was absolutely exceptional. Richard's knowledge and professionalism are truly unparalleled, making him an invaluable asset to Griffin Mill. We just collected our new car from Richard today, and the entire experience was seamless. We cannot thank him enough for his outstanding customer service and support throughout the process.

I had a great experience, ordered the Nissan x trail very happy with it, jenna was very helpful and kept us updated throughout, can't fault them

I purchased a Nissan Juke and added a Extra Years Warranty as the Sales person explained it was a good investment as the Car was only 2.5years old when purchased, After being very happy with the car i pre arranged to have tyres replaced all round and Griffin Mill said they could price match as i had always dealt with them i booked for tyre replacement, However on due date I had only just arrived at garage when I noticed Lack of Power, So I asked reception if someone could look at Car, I was abruptly told by a very rude person that it could not be seen that day , Which I understood, I duly arranged with the reception to hire a car,
As I only live approximately 8 min from garage , I was shocked when I arrived home and the telephone rang and was told it as the gearbox and because a Rubber pipe had perished it was not covered by Nissan Warranty, After learning the Cost quoted as £5000/£8000 pounds and the fact I was told the Car Value was only worth £6000, It was a pointless repair.
I said I disputed the Terms Griffin Mill had refused to validate the repair under warranty and contacted Nissan UK Direct, I was informed by them that the Warranty was indeed valid, But they would fully investigate my claim.
Then a person contacted me from Griffin Mill who said they were going to investigate Claim. Now comes the shock after several days and many e-mails I found out that the Car had never had a diagnostic test and that the person who wrote to reject the claim had changed the Pipe in Question from Perished to Corrosion, And even though Nissan carry a 12year anti corrosion guarantee Warranty , It all means Nothing as the Dealership refuse as they are only a Franchised Nissan Dealer. Waiting Now for Further Outcome as also found out that the car was never Looked at by any Technician as i was originally told/.

Just had my car MOT’d at Griffin Mill. Great service. Easy to book online, hassle free when dropping off and now just received a great video from Keiran with a detailed outline of what has been done. Bravo.

Took my car for new parking sensor some months ago paid over £700 brought car back and sensors still not working paid a further £400. Still not fixed. When was contacted by Griffin Mill about a Service I told the I'd had enough and wouldn't waste any more money. Andy Roberts from sales contacted me and was very apologetic saying he didn't want to have a bad reputation. So he offered me a courtesy car and to look into why the sensors were not fixed. I did say I wouldn't pay anymore but he assured me to wait and see. Courtesy car was delivered on Monday 1st July after trying to get an update was eventually told there were many things wrong and would cost a further £1460 but he would charge me £560 as a goodwill gesture. I was reluctant but my husband wanted to go ahead. We have paid through the bumper system. We were told the car would be ready by Friday 5July. Since then I have emailed and phoned over 10 times with the promise someone will get back. This has happened on many many occasions. It is now Tuesday 9th July. Still no update or contact from Griffin Mill I am so frustrated with their customer Service. I will never ever use them again. Just be cautious as their Customer Service is appalling. I'm sitting here wondering if my car will ever be repaired.

Just ordered the new Peugeot E3008 GT Fastback and from the first initial contact with Griffin Mill the customer service I received was second to none . I have been a Toyota Hybrid customer for past 6 years and had great service but decided to transition to all electric , Griffin Mill helped me enormously make that decision to go for it . Nick Payton has seen through the whole journey and experience and I have nothing but admiration for everything he has done and advised . A great salesman and couldn’t do enough . I’m glad I’ve chosen Griffin Mill Peugeot thanks to Nick

After sales service is non existing, two timing chains gone on my juke bought from new .DO NOT BUY FROM GRIFFIN MILL

DO NOT BUY A USED OR NEW CAR FROM THIS KIA DEALERSHIP UNDER ANY CIRCUMSTANCES!!!!
The "salesman" we spoke to when purchasing a new car issued a plethera of broken promises and excuses and the service overall was VERY POOR!

It was only when we threatened to cancel the order and go to another dealership that the car was eventually delivered.

AVOID THIS DEALERSHIP!!

Customer service at this garage is so so poor. I ordered a.part on 9th May 24 was told 7 to 10 days and no part still on 28thmay. They just keep telling me different arrival dates. They quick enough taking your money. I have e mailed the manager here and had no response so he must know how bad it is. AVOID AVOID AVOID AT ALL COSTS
I bet I don't get a response looks like they only respond to good comments
Still no response a week later Told you so

Feels like I've been sold a car off Matilda’s father!

Had the car less than two weeks and had nothing but problems.

Company don’t know it’s backside to its elbow!