Griffin Mill Garages Avis 

Staff were very helpful, Completed good repairs, Servicing and MOT. Returned the car in a very clean condition. Been using Griffin Mill for many years.

My vehicle went in for a product recall for some work and a week later the sump plug has come away from the engine and the oil dumped and the engine seized. The depot admitted liability, but my vehicle has not been repaired in the last 3 months and I have had no update on progress. I need to sell my car now and I am at a stage where I need some resolve. The team at the site do not seem to want to deal with the issue at hand and now involved the managing director and waiting on a response.
They have admitted liability, but now just leaving me in limbo. Poor service. Stay away do not use.

Only way to improve is to close down if you want to be lied to ordered New car in January one week before delivery date having been told everything ok find out car had not been ordered would not accept they had messed up tried to blame everybody else and no apologies very rude trade with this company at your own risk

Griffin mill KIA sales man Martin Jones, always goes above and beyond for his customers. Very professional and always happy, I wouldn’t buy a car from anyone else. Fantastic service.

What an awful company. Booked a test drive of one of their used cars a week ahead. On looking at their website I discovered that the car was no longer available. I rang 3 times to find out the situation only to be put through to a humpty who had no interest in our situation. I finally had a call back from the sales person who I dealt with who had no idea one of his colleagues had sold the vehicle.
I would not recommend this garage

Warning to anyone thinking of buying from Griffin Mill... DON'T!!
I bought a vehicle in good faith Feb 2023, which became faulty within 8 months despite being serviced and well looked after. It took Griffin Mill 4 months to diagnose it, and now they want me to pay £3500 to repair the vehicle, on top of £734 I paid in January to supposedly fix it, which is nearly half the cost of the car itself. My car is now off the road and been unusable for the past 3 weeks.
I have lodged a complaint and had no response, even Renault UK have contacted them and they have not responded. Such poor service and want to warn anyone thinking of purchasing from Griffin Mill!!

We have now bought two cars from wsm griffin mill. Martin Baker is a superb asset to this company, such a great bloke. Made us feel welcome and relaxed, knowledgeable and totally not pushy. Listened to what we wanted and didn’t try to sell us something we didn’t want. He found us an amazing car! Thank you.

Martin the sales guy was really welcoming
Made us feel at home
Paul for the finance was amazing and very knowledgeable
Bought a kia sportage from them
Great experience!

Had a great experience with Martin Jones as he was extremely helpful. We were very nervous about buying a new car but he made the whole experience relaxed and was very patient with us. We did a part exchange with our car even though we thought it wouldn’t be accepted and had a great price for it. Thank you Martin 😊

Bought my Rifter from Griffin Mill in August 23. Unfortunately had a couple of warranty issues that needed to be sorted. The constructive response and support received from Bex, David and Martin was excellent. No hesitation inn recommending this garage.

Had a great experience buy a used car. Nicholas was extremely helpful, had a run though all available options available within my budget. Would definitely buy from here again.

I recently had a series of disappointing encounters with the service center of Griffin Mill, and I feel compelled to share my frustrating experience. As a loyal customer, I had always believed in the reputation of Griffin Mill's vehicles, but the service I received has left me questioning the integrity of the brand.

Over the past few months, I brought my vehicle into the service center on five separate occasions to address a persistent issue which was finally resolved after a further effort being made by myself to drive the vehicle to recreate the issue for them. Unfortunately, each time, the repair was not completed to my satisfaction. The lack of attention to detail and apparent disregard for resolving the problem has left me deeply dissatisfied.

What is perhaps more disheartening than the repeated mechanical issues is the complete absence of any meaningful gesture of goodwill from the parts and service manager. Despite the inconvenience and the evident lapses in their service, I did not receive any compensation, discount, or even a simple apology for the recurring issues from the manager.

Communication was also a significant problem throughout this ordeal. Despite being assured of timely updates on the status of my vehicle, I was left in the dark for extended periods, with no information on the progress of the repairs. This lack of transparency only added to the frustration and sense of abandonment as a customer. Even escalating to Nissan themselves proved pretty redundant.

I attempted to address my concerns with the parts and service manager, but unfortunately, their response was indifferent at best. It seemed as though my repeated issues were brushed aside, and there was a lack of genuine concern for my satisfaction as a customer.

I had always held Griffin Mill in high regard, but this experience has shaken my confidence in the brand's commitment to customer service. A motor company is not just about selling vehicles; it's about creating a lasting relationship with customers who trust in the brand's reliability and support. Unfortunately, my recent encounters with Griffin Mill's service center have eroded that trust.

In conclusion, I have a vehicle that is believed to be fixed but due to the complete failure during the four previous encounters of taking the garage I am left with a sense of doubt, a sense of frustration, and a strong inclination to reconsider my association with Griffin Mill. I hope this review serves as a constructive critique, urging the company to reevaluate its approach to customer satisfaction and take the necessary steps to rectify these issues promptly.

Martin Baker was extremely helpful. Brought the car from Weston super mare all the way to Cardiff for us to see and purchase. Really helpful on the paperwork side for us. Very polite. Very informative and kept us up to date on the purchase progress. Not the usual salesmen type, much better down to earth and someone you can talk to.

One star because I can’t give zero. Took my car in for warranty work and they had no courtesy cars. Said they had asked Kia for a courtesy car for me but this was not true. After 3 weeks I contacted Kia who supplied me with a car through another Kia dealer. After 6 weeks I was informed that they were unable to repair my vehicle and it would go to another dealership in Bridgend. Shocking customer service and quite rude. Never going back! Car was off the road for just under two months

Appalling customer service. Took vehicle in at 8am for service and MOT wasn't done until 5.30pm. Took me 4 attempts to get it booked in. Failure to answer phones on 4 consecutive days even though used their message service. Had to go out of my way to eventually get it booked in. Will never use them again

I've got to say I've had nothing but excellent service from this company, especially Brian in the Kia sales department, I couldn't recommend him and griffin mill enough

Like a lot of other reviews my wife and I had a great experience when buying a used car, the salesman identified some minor marks on bodywork and wheels and repaired it all before handing over the car. Now the service department is another matter, many times contacted about problems, never call back, same man on reception repeatedly (I mean three times on same fault) said this is the cost when we had a warranty with them. Final straw was parking sensor went, took it in to Griffin Mill, they said water ingress caused the problem on the bumper!!! what my wife was only supposed drive on dry days!!! To add insult to this they said the warranty wouldn't cover the cost as it was water ingress and wanted £1100 to replace wiring loom. Never again will we use or recommend Griffin Mill, we have now sold the car, not that it wasn't a good car but let down completely by the after care service.

Great service from start to finish Richard did put up with us repeatedly calling for update on car arrival and a eta of collection so Thank you so much for your great customer support and service

I bought my car 12 months ago and had a great experience with the sales team. However the service department communication has been appalling and extremely poor. I can safely say that I, along with my family and friends, will not be returning.

My 5-month-old car, with just over 3000 miles, a Nissan X-Trail, E-Power, broke down on the A470 heading into Cardiff just before the M4 junction. I tried to make it to the central reservation however no luck. My Car was stuck between two lanes of speeding traffic on each side of me. There was a severe risk to life for myself, my two little Yorkshire terries in the back seat, the RAC engineer, and to the Police. It took 4 hours before the car could be dragged onto a low loader. GRIFFIN MILL NISSAN, where I purchased the car were impossible to get hold of, when I did speak to them, they did not give a dam! and said there was nothing that they could do and that I should ring Motability. No phone call from the dealership today, not even to see if I am still alive!!! The dealership principal apparently is on leave for a few weeks, and there was no other manager who would take my call. Complete power failure to the car, putting lives at risk.