Griffin Mill Garages Avis 

I visited Joe Brooks and the team to repair a scratch along the side of my Mitsubishi. The customer service was amazing! The team repaired the scratch within half an hour! Couldn’t ask for a better service and the quality of repair was first class. Would highly recommend them!

I brought my Kia in to to Joe Brooks and the team to get my bumper repaired. I was really pleased with the quality of the work and colour match, the speed and efficiency of the work and the friendliness of everyone there. I would highly recommend them.

I am really pleased with my experience of ordering a new car. Friendly and very knowledgeable staff. I would highly recommend the garage at Upper Boat, Pontypridd

Just collected my new Nissan Qashqai. Dealt with Andrew Stentiford who was an absolute pleasure to do business with. He offered a great service, always kept me informed of the delivery of the car and nothing was ever too much trouble for him. He explained everything in a friendly and efficient manner. Excellent customer care! Keep up the outstanding service Andy!

Very good experience took car in waited for 2hours car done while I waited also car washed very satisfied

I took my car for it's annual service and M.O.T. on the 20/09/2022. After picking my car up and on my way home I noticed that some of the functions on the car were not working. I phoned Griffin Mill to hind out what could be wrong with the car and was told after some wait that the work shop would phone me back. I am still waiting for that call. It was only by chance that I meet some one that had some knowledge of the car and knew his way around the computer system on the car and we found out that the functions had been switched off.
I have also asked in the past why they insist on unplugging my dash-cam. I was told that it's unplugged because of the high jinks that goes on in the work shop and things get thrown around and a lot of bad language is used and they do not want anything being put on social media. If things are being thrown around the work shop and there is high jinks going on I think you have a serious health and safety problem there.

Fantastic service (as always) - would highly recommend them

Polite staff, always a friendly atmosphere, very professional and efficient. Car was ready on time and was nice and clean too. Great all round experience as usual :)

Would like to send a big thank you to Will James for the excellent service provided when purchasing my Suzuki Ignis recently. Will was professional and friendly answering all questions and assisting set up of mobile phone etc. Cannot praise him enough. Very pleased with car and wouldn't hesitate to recommend Griffin Mill mainly due to Will's input.
Many thanks Will
Michelle Curran

Recently purchased a used Dacia Stepway Sandero from Griffin Mill Garages at their Base Camp.
My wife & I had excellent service from a Salesman called Paul Clough.
He was extremely helpful going out of his way with a few issues etc.
We had part exchanged our Fiat 500L at the same dealership due to an expensive engine fault.
Looked at various different replacements to suit my wifes requirements & Paul guided us to the best choice.
We are delighted with the service we received.
The car is brilliant & my wife is very happy!
Thank you very much.

Very good customer service Nathan was marvelous very pleased with the service we received and will continue to use dacia

Good experience all round..very nice and helpful staff very pleased with the service.

Always friendly and helpful knowledge of customer staff excellent as is the mechanics highly recommend them all thank you for all the excellent services for my car

Efficient, reliable and quick service. Staff is very friendly and professional

Friendly and helpful staff and informative report done on my car service.

Prompt response to my request for a service and excellent customer care. Would recommend.

I’m perplexed as to anyone writing praise for staff at this dealership.
Having purchased a new Kia 20 plate, all 5 occasions I have had to visit this dealership staff either from Sales on day one and now Service department have been obnoxious, ignorant never listen, and annoyingly always insist they’re right. On every visit I always feel that I am of no importance whatsoever.
Even an enquiry about current vehicles and the availability was really painful.

Service department NEVER EVER phone you with a progress report, or let you know your car is ready for pick up.
Needless to say my new car, may be a new Kia it will never be from this dealership.

Very efficient & excellent customer service.