Groceries Asda Avis 

Order arrived on time but was only ambient items. Driver explained big mix up with several orders and that chilled and frozen items would be delivered next day. When I called customer services to check delivery times I was told driver had cancelled missing items, and therefore once refunded the items could not be delivered. I am totally non weight bearing following an op , hence the online order! I was left with bread but no spread or filling for sandwich and no food items . The dog food arrived , so he'll be fine!
To add insult to injury , the online shopping duty manager promised to call me back and hasn't. The order was £123 and they refunded £60!
PLEASE PLEASE DO NOT USE ASDA IF YOU ARE VULNERABLE, UNABLE TO GET OUT OR RELY ON THE DELIVERY ETC!! I WILL NEVER USE THEM AGAIN.

ASDA PRICE, ROLL FORWARD AND ENJOY?!
On 23 March 2026, I bought a pair of Bluetooth from Asda store in Broughton, Preston, display priced £15.98. On 27 March 2026 returned it due to fault and had it replaced at which time I realised that I was charged £19.98 at the time of purchase without being informed. I then enquired at customer service desk as to the reason for this and why I was not informed the price difference? Only to be told that “the wrong barcode was attached to the good and she was sorry!” to me? It is called misleading the consumer.
Since 27 March 2026, I have written three email to Asda customer services for an explanation and yet to receive a response!
The question is; what other products Asda attaches the wrong barcode? NO CONFIDENCE IN THIS RETAILER.

Shocking website on off shoped the exact same products branded online delivery at Tesco got an extra bottle of wine saves £3 as an aside brains fagots Asda £1.55 for 4 pk Tesco 6 pk £1.25 this is regular price Asda 👎👎, since those Issac brothers took over it’s ruined that business will never recover Tesco / Aldi take it over

Total waste of time effort and money, of course no joy trying get in touch phone only , half the order suddenly out of stock ,sent one grt big leg of lamb no offer price as it was?? I ordered two on special offer so had return that i also ordered the £10 of cleaning products with a £5 off i already had a £2 off from previous complaint they sent a totally wrong item of cleaning products thus also had return that ,yes you've guessed it no voucher off cos of the return, then I had panic buy lamb legs other things elsewhere only had one day for delivery Easter, there was also which I screenshot if you ordered from Asda for Easter service you would get £3 in ur Asda cash pot rewards nope nothing there ,staying with tried n tested other stores from now on bye bye Asda.

Have a delivery pass so have stuck with them but short shelf life a real issue. This week ordered 10 fresh items and had to return 5 of them. Drivers always pleasant and helpful but they are let down by the people picking the products. Won’t be using once pass runs out.

Absolutely shocking customer service, no help at all. Never usually have huge issue with orders but this one was awful
All fridge stuff missing from order try to explain still be driver to arrange to be re-delivered and response was we will give you a refund.
Vegetables that did come in order were poor quality

Constantly receive items due to go out of date the very day I receive them, or the day after. How can I be expected to finish a months worth of meat, vegetables and bread within two days of receiving my shop. Items usually missing. Substitutions arent always horrific but are present in every order.

Had a delivery today and thankfully realised one or two items were missing. Asked and the driver said he’d have a look. Brought back two full crates of shopping and said they were hiding in the back. Shopping I’d have not received had I not noticed a couple things were missing, which can’t always be the case when you’re grabbing hundreds of pounds worth of food.

I recently opened an account with Asda and booked my first online delivery. On the email confirmation, I noticed that the name of my property was missing from the delivery address even though it was on my online account. Customer Services were appalling and advised me to cancel my delivery and start again but what would change if my full address was on my account, I asked. No answer. Then it was suggested that I contact Asda on the day of my delivery to give them my full address. There clearly was an issue with their computer system or a genuine admin error, I said. Surely they could rectify this. But No. Then I was disconnected. I gave up and closed my account which was very disappointing as I had only opened it a couple of days ago. They did not seem to care.
One star is one too many.

Lovely guy on click and collect bromborough , Easter weekend and he was dressed as the mad hatter , went out of his way to say hi to the kids and gave them a sticker. Great customer service

I use Asda when I’m staying at my caravan and the drivers are always lovely - always on time, friendly and helpful.
Tony from the store in Gravesend delivered to me today and he was great .

I will never ever use this insanely bad service again. They gave me a £20 voucher if I spent £40 for a click and collect. I spent over £65 so more than enough. The voucher worked and everything was good. They sent me an email on the day of the collection to let me know a lot of the items was missing so they removed the voucher but still charged me full price for the remaining items! Not anywhere does it say this in the terms. I called to complain and no surprise it's an overseas call centre that I had to call 3 times to get someone to understand me. I complained about how they take the voucher away when it's their fault some of the items wasn't there! I was offered another voucher that they said I could spend right away as compensation. They didn't bother sending it. I called again and this time they did send it. So I spent exactly the voucher amount then I noticed you still get charged £5 if you don't spend over £40! So basically all they've done is give me the same voucher that I have to do the same process again and hope they have everything in stock or again lose the voucher again! How is this compensation ASDA??? I've went to the store and they actually had everything I ordered so this to me is a con to get you to buy online!! I have shopped online with Tesco and Sainsbury's and whenever I've used a voucher and items aren't available I still get the voucher!!

I am writing to say we have had quite a few Asda Exceptional meals now and they are lovely really tasty and worth the money...

Bought an imported leg of lamb last week on special offer. Tasted more like liver and the vacume bag was full of jelly because the joint was packed whilst still warm after slaughter. Surely a company as large as Asda can demmand better from the boning plant/ importer.

As so many other customers, I have to see the ASDA Rewards scheme as deception, and I will consequently delete the app and radically reduce my shopping immediately after leaving this review.
The automatic checkouts encourage us loyal customers to scan our code from the ASDA Rewards App every time we shop, yet we basically get nothing out of it.
This is because ASDA Rewards doesn't work like a traditional loyalty card. We don't earn a percentage back on every shop just by scanning, and the rewards earned by completing specific milestones and missions are ridiculously low. I switch to Lidl with some Aldi backup now. In short, better no reward scheme (Aldi) or one that gives you at least occasionally something (Lidl), than an utterly misleading one (ASDA).

Dreadful. 1st time I have ever had a grocery delivery. Just wanted to buy some new big mugs for the kitchen. Asda had these big union jack mugs. So I thought I would buy ten. Come to £25.
If you spend £40 you get free delivery.
So I ordered some bits to take it just over £40.
On the day of the delivery the 10 mugs were missing. Only delivering the bits and bobs arrived!!
You said you refund for the mugs, but still not recieved a refund.
Also when ordering you stated on the website that the mugs were available.
I checked the Asda website after my delivery and they were still saying the mugs were in stock.
Absolutely dreadful. 1st time shopping for home delivery.
They have a terrible reputation on Trust Pilot. Beware.

Terrible! Never give your exact items never ordering again.

I had a very disappointing experience with an online grocery order from ASDA which was never properly resolved.
This was a full weekly shop, yet multiple fresh seafood items were delivered with expiry dates of just 2–3 days, and bakery items that expired on the same day of delivery (arriving in the evening). This made the items unsuitable for their intended purpose. Had I been shopping in store, I would not have selected products with such limited shelf life.
I raised the issue immediately, provided photographic evidence as requested, and spent considerable time engaging with customer service. Despite this, the refund was declined without clear justification, and after nearly a week of back-and-forth, the complaint was never properly resolved. I was only refunded for the lowest-value item.
More concerning is the lack of accountability in the complaints process — multiple agents, no ownership, and no clear explanation of decisions made.
This experience has led me to stop shopping with ASDA altogether.
I would expect a retailer of this size to ensure that online grocery orders are fit for purpose and that legitimate complaints are handled fairly and consistently.

Another shop, I thought i give them the last chance since messing up my order, stupid subs, most items not available on delivery. App keeps crashing as I need to make changes to tomorrow's delivery. Fix the glitches, its not difficult. Give it a couple of years and asda will be gone in the UK. By the way this is caused Reputational Risk which has been building up for years. Sort it out Mgt board, thats why you are there, or not as it seems to be the case

Dear R
I am advised you are Manager of Melkshams store. We started our shopping experience at 7.30 pm on 25th March. Filled a trolley and found there were no cashiers available. All tills closed.. Directed towards serve yourself . There were 3 people milling about earning money without serving customers. Actually a tall dark haired guy directed us to self service scanned 2 bags then walked off. The Machine kept asking for assistant help. He kept coming back. Then disappearing. It beggars belief your slogan on the staff Gillets say "Happy to Help". Well obviously they were not happy. They would rather walk about talking and fiddling with pens. To be fair a lady eventually came across to sort the "assistant required" out . She then offered to process the items. Which we were grateful for.
In this day and age of competition, Aldi and Lidl along with Waitrose knock spots of your customer service. The only reason we visited today was to purchase a dongle and eventually spent £137.
As a new Manager of this store I would have thought you would want to make a favourable impression in the town. I see from all the reviews Asda as a whole seems to fall quite short. Perhaps the resurrection of regular training days along with Role Plays would help . Put yourself in the customers place. With the high charges of a basket/trolley the customer should not be expected to serve themselves when staff are standing around doing nothing.it was 8 pm and 1 till should have been open. If you don't pull your socks up what with AI on the way there will be lots of people without jobs.To be successful in this time we live in customer service is paramount. Perhaps if the customer has a better experience your bonuses/ commission could improve. Just a thought.

I had made a meal for my family where all the ingredients where bought from Asda. Whilst my 11 year old daughter was eating her dinner she discovered a snail. I have reported this to Asda and their customer service is next to useless. I reported this on the 3/2/2026 and it had taken until today to get some kind of answer. Which is they give me a £15 voucher and say sorry. They don't investigate or look into how the snail got into their product. They never responded to any of my emails the only way to get them to acknowledge the problem was to phone and speak with someone in India.