Groceries Asda Avis 

I normally get my shop myself but every now and again when busy I get a online shop, I had a voucher to try Asda online.

This is my first and last delivery I will get from Asda. Brocolli was rotten and mouldy and the fresh pineapple chuncks were brown and starting to ferment, good indication this has not always been kept chilled. The pineapple was delivered with the same days date as the delivery day.

Unfortunately both of these items were not noticed until 2 days after the delivery.

If this is there respect for their customers I will gladly go elsewhere.

Ordered delivery to my home, as I always do. Got a time slot between 11am-12pm on Sunday 22nd March. At 11:20am approx saw Asda leaving my street (which is a small cul de sac of about 8 houses) followed by a message from Asda to tell me my shopping had been cancelled as delivery driver unable to deliver. He had gone to number 62 and not 68 and since the lady said it wasn't hers he just cancelled the order. I rang customer service and they told me nothing they can do, someone will call to rearrange or I have to wait 3-5 working days for refund. I've been a customer for over 20 years and I used to work for Asda for over 10 years, but recently there's been nothing but hassle and mistakes so I think I will be shopping elsewhere. Asda George is just as bad and I stopped shopping there. Avoid.

Awful website. Does not work. Customer service is non existence. Absolutely useless payment service to checkout. The system just doesn't work. Will be switching to another grocery provider. Do not buy from asda.

Just terrible. Delivery never arrived. They said they'd cancelled due to an 'accident'. Unable to rebook it via the website, multiple glitches. Spoke to someone on the phone with a near-indecipherable accent. No, they couldn't help any more. Atrocious. Shop elsewhere.

Excellent service. I thought the Asda Rewards program was never adding money to my cashpot but on the last order I made, I noticed that Asda was AUTOMATICALLY subtracting my Rewards money off my order and may have been doing so all along, so if you're unsure about your Rewards money, look closely at their web page checkout and see if the same has been happening with you.

Overall, the service is very good. However, if for some reason they cannot deliver your groceries, you are not notified in time and you are not given the option to reschedule the delivery for the next day. This means you may have to wait up to 48 hours for your order unless you pay for express delivery, which seems unfair considering the delay is due to an issue on their side.

Their online grocery site is almost impossible to use and requires the patience of a saint to place an order. They must be losing customers over this.
The groceries aren't worth this hassle I'd rather pay more!

I am writing to make a formal complaint regarding an extremely poor experience with my recent express grocery order.

I placed and paid for an express home delivery, however this was changed by Asda to express click and collect without my consent. This caused a serious issue for me because I suffered a stroke several years ago and rely on groceries being delivered to my home.

When I phoned customer services to ask why my order had been changed, I was not given a clear explanation. I was simply told that I would need to collect the order or that it would be cancelled, despite the fact that I had already paid an additional charge specifically for delivery.

Because I had no other option, I arranged for someone to collect the shopping on my behalf. However, when they arrived at the store, the process was handled very poorly. Staff apparently attempted to take the order to a car even though they knew I would not be present, and the person I sent has now been waiting at the store entrance for over 30 minutes to collect the shopping.

Unfortunately, this is not the first time I have experienced problems with Asda orders. On previous occasions I have waited over an hour for collections, and orders have often had missing items or substitutions that were not properly communicated.

I regularly shop with other supermarkets including Tesco, Morrisons and Iceland, and I have never experienced the level of poor service that I repeatedly encounter with Asda.

Changing a delivery order to collection without customer agreement is unacceptable, especially for customers who depend on home delivery due to health conditions.

I would like the following addressed:

• An explanation for why my delivery order was changed without my consent
• A refund of the delivery charge
• Compensation for the inconvenience and delay caused
• Assurance that this situation will not happen again

I look forward to your prompt response and a resolution to this matter

My Asda shopping online order arrived but my husband wasn’t in and after telling the lady who delivered a full weeks shopping that I’d recently had replacement hip surgery she put all the frozen stuff in the freezer and the cold food in the fridge
I am so grateful to such a lovely kind lady who definitely went ABOVE AND BEYOND THANKYOU LOVE

Having been a customer for decades I am now so fed up with home delivery from my local store. It either turns up too early or too late, no phone calls to say they are running late, then the substitutes are a joke, you can never get the meal deals so they send ridiculous subs or out of date produce. Dealing with their customer service is also a nightmare, I think I need to get my voice checked as they call me Mr even when I have just given them my name and title. Went to a store near my son’s house and was shocked at the difference in produce compared to my local one. Think it’s time I looked elsewhere for home delivery which I rely on due to health issues.

I was a genuine customer (proof: bank transaction £13.08) but received a parking charge for using their carpark when the store was operating 24 hours just before the festive season. Asda staff promised it would be cancelled when I attended Customer Services on 16/12/2025. No action was taken! The charge escalated to £170 debt recovery. I sent formal complaints to the CEO by Signed For post and email - all were ignored or intercepted by Executive Relations (Claire) who refused to escalate. After being stonewalled for months, I filed a small claims court case for £385 compensation. Appalling treatment of a customer, and I will not shop at Asda again!

I have been shopping at Asda for over 20yrs, and have seen not only the stores decline, but the standard of their products go down the pan. Despite their prices rising.

Since before Christmas I have not been able to shop on line. I can do my order no problems, but cannot check out. Rang customer services, in India, got the usual "so sorry you are having problems", but only told to clear my cache, delete the app or use a different device!!!!!!!

Rang a number if times, same answer, but was told they would escalate this and I would get a call back. This was at the beginning of February and still no call!!!!!!!!! Asda has not only lost a customer, but also a large sum of money. Also, there are items I buy in Asda that are actually cheaper in Marks and Spencer.

Not even going to attempt the website and never shopping at Asda EVER.

Asda groceries website is full of glitches and it has been for some time now. It takes me more than twice as long to complete my order. They must be loosing many customers and I will be one of them. The website is diabolical.

Some Esso garages run by Asda, I have been told. I saw a member of staff smoking indoors and they never have top up machines working in Connah's Quay. Won't be going back.

ASDA Virgin Olive Oil. Asda are known for good products at low prices. but their Olive oil delivered with disgusting gunk in the bottle. It turned my stomach over so I won't use it. Take advantage of ASDA's great products but please avoid this olive oil. Don't want tummy bugs

I have been ordering shopping online for quite a few years. The site use to be ok. But since then they have had a few site updates. Saying they are going to be faster and better. They're worse than ever. When you call them all they say is i will log your complaint. ASDA FIX UP YOUR DAMN SITE. A RICH COMPANY LIKE YOURS AND YOU CAN'T GET IT TO FIX THE PROBLEMS. WHY DON'T YOU USE TESCO IT DEPARTMENT.BECAUSE ASDA YOU HAVEN'T GOT A CLUE. NO WONDER YOU ARE LOSING CUSTOMERS.

I have been a faithful Asda supporter since they first took over Safeway, many years ago. I can no longer defend them, based on numerous issues with stock, or lack of. I ordered £300 worth of groceries today, via their delivery service, since I live many miles from the nearest shops. However, a huge chunk of my order is unavailable, even down to onions! This means I now have to travel a 35 mile round trip to pick up the items that are missing, which kind of defeats the object of requesting a delivery in the first place! No more, I’m done!

Absolutely awful
Large apple crumble ( fresh ), out of date THREE HOURS after my 9 pm delivery slot.
Large pack fresh ham out of date the day later.
I know I should have checked the dates , but had the guy waiting outside for the baskets in the rain.
I won't use Asda unless I'm really stuck, but I'll do without next time.
What a waste of money.

ASDA have really gone down the drain.

I have shopped here for decades and the past few years they have really gone into steep decline, with poorly stocked shelves, non-existent customer service, surly staff if you can find any, and fresh produce that is a disgrace. The ONLY reason I still use it is it is my nearest supermarket but in future will not waste my money and go a little further for a better experience. I have just noticed the previous reviewer shops at Benton which is my local too. Maybe we are particularly badly served.......

I get 2 Google play cards every week from asda store at Gosforth, done this for over 4years. I pay £10,for,1. The other is for £20. The 20 is half paid for by my grandson, who pays 10 out of his pocket money. Friday 13th feb [lol] paid for both. I always look at my till receipts to see if Google codes are on,the £10 was OK, £20 was on receipt but no code . Cashier called assistance manager, name Karen [true] , explained to her money taken, no code game won't accept it,she in her very arrogant way and always interrupting anything I tried to say, was adamant ASDA dose not print codes on there till receipts. even though I was showing her the £10 with code on receipt and the ,,£20 with no code. By now there were 3 security officers standing 3foot away the gloating look on her face was she was in her element.she stated in a very loud voice which just about every shopper in the store could hear, take it up with Google. and I mean LOUD. OK I backed down just to calm things down, I knew I was right as its the retailer who has to correct things, she says again ask Google, I leave store telling her I would contact them, Google were fantastic.. looked online, 3 options call back in 1 min, email 1 day or drop box chat, took phone option. Explained everything to Google, they had card code, even told me card was scanned but NO money entered on card, so no code was activated. Went back to store 3days later unfortunately assistant manager was off for 3days [sigh] so had to wait till Friday 20th Feb, now Don't forget she said all time she was in the right no code, no refund.. Well arrogant assistant manager Karen, you were proved 100% WRONG...I asked and was seen by the big boss manager at asda Gosforth Hollywood Ave, He said all gift cards no matter who from always show codes on till receipts. I was refunded my £20, instantly by him.it just goes to show, it dont matter how posh you talk it dont matter how much you think you can bully customers,if your store or your staff do WRONG then correct it. As for Karen, I strongly suggest she changes her occupation to a ...person that's picks up dog c.ap..