Gro - Hair Growth Specialists Avis 

Rating: ⭐⭐⭐⭐⭐ (5/5)

I recently underwent a hair transplant at Gro Hair Clinics, and now, after waiting a few weeks to formulate my opinion, I can confidently say that my experience has been nothing short of exceptional. I want to share my journey and express my deep appreciation for the incredible team at Gro.

From the very beginning, I felt a sense of trust and confidence in the clinic's approach. The lead-up to the surgery was handled with utmost care and professionalism. However, what truly set Gro Hair Clinics apart was the exceptional support and peace of mind provided by Andy, a member of their team. Andy went above and beyond the role of a sales consultant, showing genuine concern for my well-being and ensuring that I received the best possible results. It was evident that he truly cared about helping me achieve the right outcome rather than simply trying to secure clients.

What struck me most about Gro Hair Clinics was their genuine warmth and kindness. Unlike other hair clinics that I felt followed a generic approach with a virtual consultant and a script-like sales patter, the staff at Gro made me feel instantly welcome and comfortable. From the moment I walked through the door, I was greeted with smiles and reassuring words. The atmosphere was positive, and it immediately put me at ease, eliminating any lingering doubts or fears I had about the procedure, of which I can tell you now there were many.

During my recovery, I only needed to utilise the out-of-hours support team once about something reasonably minor. I was met with excellent advice and outstanding follow-up care. Their willingness to go the extra mile and provide assistance outside regular hours was truly impressive, and it demonstrated their dedication to ensuring every patient's well-being.

Now, as I navigate through the shedding phase of my hair transplant, I am confident that Dr. Carlos, has meticulously placed the right hairs with the perfect density in all the right places. I can already see the results taking shape, and I am filled with optimism for the final outcome.

I cannot recommend Gro Hair Clinics highly enough. Their genuine care, personalized approach, and outstanding results have far exceeded my expectations. My only regret is not having made the decision to undergo a hair transplant years ago. If you're looking for a clinic that truly understands your needs and prioritizes your satisfaction, Gro Hair Clinics is the place to go. Trust me, your journey to regaining your confidence starts here.

Also If you are a similar point that I was 3 months ago weighing up if you should stay in Aus or go overseas here are my candid thoughts. I am glad I choose Gro Hair Clinics instead of venturing abroad to countries like Turkey, solely driven by cost considerations. Initially, I was tempted by the allure of cheaper options, but now I realize that staying within Aus and experiencing the genuine support of the Gro team made all the difference.

While cost may be a factor for many, it is crucial to consider the overall experience and the level of care you receive. Gro Hair Clinics not only provided exceptional results but also ensured that I felt supported throughout the entire process. Having a team that understood the unique needs and concerns of local patients was invaluable.

The decision to stay local allowed me to receive ongoing guidance, follow-up care, and immediate access to the dedicated support team. I didn't have to worry about any language barriers or cultural differences, as the entire staff at Gro Hair Clinics spoke my native language and were deeply familiar with the local healthcare system. This familiarity fostered a deeper sense of trust and gave me peace of mind during the recovery process.

In addition, staying within my country meant that I had the convenience of being close to home. I didn't have to deal with the stress of long flights, unfamiliar environments, or the challenges of coordinating aftercare from a distance. The accessibility of Gro Hair Clinics made it easy for me to schedule follow-up appointments and receive any necessary assistance promptly.

Looking back, I firmly believe that the decision to stay local and choose Gro Hair Clinics was the best choice I could have made. The genuine support, personalized approach, and high level of expertise I experienced were truly worth every penny. I am confident that by choosing a reputable clinic within my own country, I not only received outstanding results but also had the peace of mind that comes with knowing I was in capable hands throughout my hair transplant journey.

3 Months on and I couldn't fault the after care. The entire team have been so supportive from immediately after the procedure. I'm starting to see the results and am 100% I made the right choice with Gro.

The service and guidance that the entire team provided from the very first engagement with Gro all the way through until post procedure has been above and beyond. The team took the time to answer every question and alleviate my concerns through ever step.

No customer service. Mismanagement of prescription. Left several
Messages on the website no reply. I don’t know how they are still in business.

I had a FUE transplant at GRO Perth in December 2022 and could not be happier with my experience. Naturally on the day of my procedure I was extremely nervous the nurses and doctors were all really friendly and put me at ease right away. During the procedure I felt no pain; I even had a little nap! I am currently over 3 months in and have already had fantastic results. Since my procedure I have been taking the GRO supplements, finasteride and going for PRP sessions. I have been lucky enough not to shed post op and I am really excited to see what the end product will be in the coming months. The team at GRO go far and beyond with their service. I continue to feel completely supported through this process and know I can call if I have any questions or concerns.

A big thank you to the GRO team in Perth.

Great experience from initial contact, procedure and after care. Lucy, Krystle and the customer service team were brilliant, great follow up and a really engaging, friendly service. Alexis and the team doing the procedure were also very professional but made it comfortable and an easy experience. Tim and Sarah were also very helpful and friendly.

Very happy with the end result and highly recommend.

They say “if something seems too good to be true then it usually is”. However, not so with Gro. It really is a game changer for men with thinning hair and baldness. I’m 60. One year ago my hair was looking bleak and thinning rapidly. During the Gro treatment I had 7,500 hairs moved from the back of my head to my scalp. What a transformation! My head is now thick with hair and I look like a different person. I am not only a believer as a result but an avid encourager. This really works and will have you looking great once again.

good service & explained everything good way

Was a great and easy experience from first consult, all the way until the final 12month pre op check up.
Everyone was a pleasure to deal with and very helpful in all parts of the company.
Very happy with the final results and looking completely different from 12 months ago would highly recommend if any was considering. Life changing.
All I wish is that I didn’t beat around the bush for so long and got this done earlier.

I took a long time to decide whether or not this procedure was for me. Probably the best part of 2 years. I wish I had done it sooner. From the initial appointment with Tim to the procedure performed by TJ Tan, I couldn't be any more satisfied with the outcome and with the staff in Melbourne. I was made to feel so welcome and comfortable during the 2 day (over 10,000 hairs procedure) albeit with a bit of pain during , however it was all well worth it.
10 and a half months post op and I just can't believe the results. I still have more growth to come on my crown which takes upto 18 months, but even at this point looking back on pre op pictures I can't believe that it's the same person.
If you are umming are arring over the procedure and have the money believe me just do it, you will not regret it!

Im about 4 months post op and the results are fantastic. my hair is growing really quickly and my confidence has skyrocketed, kickstarting a lot of other changes in my life. The staff at Gro Clinic were all super friendly, professional and supportive through the operation and post op follow ups. Albeit an uncomfortable procedure the results far outweigh the day it took to have the transplant. Special thanks to Marc who took the time to familiarise me with the process and reassure me throughout. His post op checkins here and there felt like I was really supported outside of the scheduled appointments and answered any questions I had. Overall a journey that has been life changing

All the staff here are amazing. Super friendly, professional and accommodating and made me feel very at ease through the entire process.

Friendly staff at the Claremont branch that look after you throughout the entire hair transplant journey! Happy to have gone with them!

Couldn’t be happier. Day 10 and my newly homed sprouts are thriving. The whole experience has been surprisingly so easy and pain-free. I was lucky enough to know someone personally that had amazing results themself through Gro which made it so easy to chat about and get all the information I needed to take the nerves out of the experience. The craziest part is from the moment I booked in I instantly gained more self confidence even in the sense of just simply talking to friends and work colleagues about the procedure. I’m excited for all the steps of the process and to see what looks like in 12 months. Bring on the hatless Christmas photos.

Big shoutout to Marc, if it weren’t for you I wouldn’t be sitting here with a giant smile about a healthy hairline. And thanks to Dr Ruk and all the team at Gro for all their amazing work.

I know only one friend who had gotten a hair transplant, so I didn't have much insight into getting a hair transplant. Was just going to rock the bald, big beard look 😂 but thought nah life's too short to be bald.
I researched into the different types of transplants and clinics, I than found Gro clinic, they looked well respected and used FUE, professional respected doctors and nurses. Price was high end but I wanted the best for this type of procedure.
I booked a consultation and it was pretty straight forward and simple, lots of information and could ring up or email for any questions that I'd forgotten.
The big day in the chair wasn't too bad, had 2 days 10k hair removed, from the back of my head done 5k hair first day than 5k next day, Took about 4-5 hrs each day. Doctor and the staff were very accommodating and friendly.
I'm at 2 months post procedure and I can start to see new hair coming out and getting thicker. It's awesome!
The downside to it all, the long wait for hair to look normal and the ingrown hairs on the back of my head.

Life changing experience and couldn't be more grateful to the Gro team for giving me my confidence back! 12+ months on and I couldn't be happier! Special shout out to these two legends - Sarah (My incredible consultant) You kept it real with me from the first day and made this journey an amazing one. Teej (My superstar surgeon) Mate you're a weapon. Your artistry and skill is on another level. Thank you for all the curls! Much love and keep doing your thing <3

The whole team and experience at Gro has been great. From the initial consultation all the way through to post procedure. Russell is always contactable and willing to assist with any questions I’ve had throughout my hair transplant journey and shown genuine care throughout the entire process.

I was so nervous going into this. I worried about the procedure (which was quite long and not the most pleasant thing in the world) and the outcome and the expense. But now, 12 months later, I have an amazing outcome that has transformed me and it was 100% worth it and I would make the same decision again in a heartbeat. I only wish I had done it earlier. The whole team was amazing and treated me so kindly.

From start to finish Russell has made what I first thought a hard decision to being the best I have ever made. Couldn't have asked for better service and advice from him. I would encourage all those thinking about having a transplant to have a chat with Russell.

Date of experience: January 07, 2022