Guardian Protection Products Avis 

Worst company ever they’re technician ruin our 2500$ table and they refuse to replace !!!!!!!!!

My experience with this company has been extremely frustrating. It takes weeks just to get a claim approved, and all I seem to receive are emails saying there are additional delays.

The inspector told me the report was submitted on July 2. I was informed that it would take approximately five business days to process, yet as of July 9, I'm still waiting and can't get a clear answer or meaningful update on the status of my claim.

To make matters worse, I spent nearly two hours on hold trying to reach someone. The automated recording repeatedly stated that the estimated wait time was "greater than five minutes," but I never received any real assistance. The customer service experience has been just as disappointing as the claims process.

The lack of communication and the constant delays have made this an incredibly frustrating experience. I'm relieved that Bob's Furniture now uses a different warranty company. Unfortunately, because I purchased my couch several years ago and also bought the protection plan, I'm still stuck dealing with this company.

Based on my experience, I would not recommend this company.

- Team not responsive. - Retailer determined the products were covered under warranty and eligible for credit and/or replacement immediately after purchase. The items were defective (example - non-repairable misalignment in sofa structure). - Additional issues accumulated over time, so we reached out to obtain a credit / replacement under warranty. - Warranty dismissed our claim on the later issue (ripped electrical cord) and is ignoring the fact that the sofa was deemed defective right after purchase. The company appears to be avoiding responsibility by focusing on a later issue while ignoring the original defect that was identified immediately after purchase and deemed warranty-eligible. We are respectfully requesting full credit for the affected sofa/recliner.

Just like everyone said. I was sold on a lifetime warranty turned out it was a 5 year warranty. Our couch started sinking. We reported it. A guy came out a month later. Said we needed a part. Got the part. A month later a guy rescheduled saying he was in an accident. 2 weeks later he randomly shows up, gets the part on halfway and leaves with the job undone, took the connector piece for my sectional, and left his drill. Fast forward to today and after pics of the damage, they said I had zero coverage when I still have 2 years on my coverage. Absolute shit service. I’ll never buy from Ashley furniture again and I’ll never deal with guardian again either.

Warning don’t get a warranty through Guardian protection products they will not clean your furniture nor give you a replacement. So your warranty on furniture is no good and it’s a waste of time. I got my furniture through Rooms to Go, so I both companies has lost my business. Not loyal nor trustworthy to customers. Warranty and sales representatives are big liars!!!

TERRIBLE CUSTOMER SERVICE, I HIGHLY DO NOT RECOMMEND. SUCH A SCAM

I bought coverage back in 6/2021, filed a complaint twice and got a patch job on a couch we purchased from Ashley Furniture. Now, third time we are calling up Guardian Protection Products Inc. We filed the complaint in 6/5/2026; they made us wait till 6/13/26 to let us know that our policy is set to expire on 6/16/2026 and that the issue is not covered (mind you they fixed it twice). And that the tech said the couch was fine (we have ring cameras that record and have the conversation that the tech said the couch needs to be replaced). Bottom line, the couch was made due to poor manufacturing, did a patch job on the same spot twice, calling now a third time to get the same spot fixed, only to be told that it is not covered, a few days till our policy expires.

if there was a "zero star" I would rate this company has such. They do not fulfil their warranty to repair your furniture. I purchased the warranty to guard against stains on the upholstered chairs. I filed a claim to have the stains cleaned and they denied the claim. I also filed a claim as the bench is coming apart and they denied the claim. they are scammers- they take your money for warranty coverage and deny every claim that is submitted!

Failed to inspect , coverage hidden in original contract with merchant will not recommend this company to any one, they should be made to refund customers!

i would give zero stars. this company is a total fraud. theres no customer service and basically stealing your money so dont ever purchase there extended warranty. had a broken mechanism on a 2 year old Natuzzi sofa, and its been broken for 4 months. they sent some hack with his pants falling off who was the rep. took a photo of a label and was gone. never heard from the company again and the attempts to call them back are fruitless. SCAM,SCAM,SCAM,SCAM,SCAM beware!!!!!!!!

Junk do not purchase guardian will not cover claims

I bought the guardian furniture protection from Becker Furniture world for a recliner. After three months, the motor stopped working. Had to do a virtual visit my seven-year-old husband had to turn the recliner upside down, get a flashlight and look underneath the motor for a serial number. We are still waiting for Any action at all at from this company. So far it's been a month without a recliner.

Scam!! this company is a big scam in the name of furniture protection plan.
Once you file a claim, they'll find a reason to deny it (doesn't matter what kind of damage it is, they are going to deny it).
They are paired up with big furniture store like Rooms To Go, sales rep will say accidents happen, this and that! your new couch, new bed etc could be at risk of damage/stains. GPP covers everything for you!
But once you pay for guardian plan, you are on your own!

Worst company I've ever seen. Makes ever excuse as to why they can't fix anything, regardless of the extended warranty purchased. The reviews and company is trash. Please beware.

If I could give a rating below zero, I absolutely would. In my experience, this company takes customers’ money and denies valid claims based on unfair and narrow judgments — often without physically inspecting the furniture.

It feels like they’re collecting service fees without delivering the promised support, leaving customers with no real options for resolution. Even major retailers like Rooms To Go should reconsider partnering with them due to the way they treat their customers.

I paid for a service that was later refused, and that’s extremely disappointing. I would not recommend this company to anyone — don’t waste your money or time. Their customer service is unhelpful, and the process feels completely one-sided.

Kitchen chair literally broke in 4 different places but they denied the claim because they said the warranty doesn’t cover joint damage. It is BROKEN IN 4 DIFFERENT PLACES!!

I rarely purchase warranty coverage on purchases and after my experiences with Guardian I never will again.
It's a scam, covers little, I had a button failure on an expensive couch and no coverage existed. I recently filed a claim for chocolate stain on the same couch and after being proactive and a pain in the butt secured an appointment for a "technician" to assess repairs and report back. After that time a repair order will be scheduled. It will be two months before service! Guardian obviously doesn't have the necessary vendors to support justified claims. This is probably because they do everything they can to deny. No service is easy to provide.
Guardian may be a good company but their warranty division is worthless. I hope every dealer who offers their coverage stops offering it and the warranty division of Guardian drys up and goes away.

I got a chair from Furniture Mart in Elk River MN . Guardian is the worst company I have ever worked with been 6 weeks and closed my request parts will come to house if not call after 90 days. Person at store said chair was discontinued can’t get parts just a way to not take care of us. Please never use these people if you need them they are not there for you. Rick

We purchased a recliner from Homestead Furniture. We also purchased the 5 year protection plan. Well after 4 years the recliner motor started acting up. It would freeze in the up or down position. Guardian just denied the claim because they said we didn't report the issue within 30 days. However the issue was intermittent. $1k down the drain. Never buy anything from Homestead or their useless protection plans.

Guardian is so unbelievably incompetent and really, REALLY bad at what they do. We purchased the protection plan at Ashley Furniture because we have a small dog. They disingenuously tell you that a one time pet accident is covered. Guys, it's not. They wouldn't cover the foam insert and said they would replace the cover after not one but two different techs came out to the house. THEN, after a couple months there was still no replacement sent out. When I called them and told them (after going back and forth between them and Ashley), they said if I don't receive it in 90 days, call them. And then, minutes later (you can't make this up), they sent me an email requesting more pictures and that if they don't get those in 30 days the ticket will be closed. Seriously, this is embarrassingly bad. Guardian, you should try another field to work in because you let down customers daily.