Guardian Protection Products Avis 

look at all the reviews, this company is a scam, always have an excuse in order not to pay, keep away or you will be sorry.

I bought this warranty through “The Room Place.” It took about a year for them to say they couldn't fix my couch. The motor broke, and the footrest was stuck up (still is). That whole process was a disaster. Took FOREVER. I settled for a gift card for the amount of the couch (3/22/25). In the meantime, The Room Place was closed in my local area, and the closest place to go was about an hour away. They only gave me 30 days to claim this gift card. I didn't see that email for about a week. I got really sick and was so tired that I had no energy to shop for furniture. I'm feeling better now and went to check on my gift card via email to go this weekend. I noticed it had already expired at the end of last month. They couldn't do anything besides offer me $89.99 credit for the warranty I purchased. My gift card was worth over 3.5k. They said they couldn't do anything for me since The Room Place went out of business on 3/25/25. I highly DO NOT recommend this company. I'm sure they are ripping off people left and right. How can I be so accommodating for them taking so long, and when something out of my control happens, they can't help me? I'm a business owner, and this is a poor way to run a business. I'm very disappointed and mad.

Impossible to get in touch with them. Live chat wasn’t available when it was within the hours on the site. Tried calling, it told me there was a long wait and it would put me on the call back list and i could expect a call within the hour. No call. Emailed, no reply. The plan terms and conditions lists everything they don’t cover (which is basically anything you can think of) but it doesn’t tell you which “specific incidents” they do cover.

Purchased through Ethan Allen. Headrest was stained. Shipped me the replacement cover. First service man said he did not have what he needed. Second service man had all the parts but the job would take longer than time he was allowed to he put a gash in my drywall as he was repositioning a small cocktail table. Waited 5 months for nothing. Do not buy Giardian Warranty.

I called up on November 27, 2024 for a repair on my recliner which I bought from PC Richard. It is now February 10 2025 and I am still waiting for a repair. Every time they get in touch with you by email, it's 5 business days to get a reply. Horrible service.

Terrible Experience! Faulty Furniture & Worthless Protection Plan!

I trusted Guardian Insurance to cover my furniture protection plan when I purchased my items from Bob Discounted Furniture in April 2022. However, when I filed a claim (Claim Number: 2784429, 2791763, 2791759, 2791752, 2784427, 2784422) for defects on both my coffee table and sectional sofa, the claim was denied. The coffee table began showing discoloration and spontaneous paint peeling, while the sectional sofa developed widespread lint on the fabric, lost cushion firmness, and faded color—all occurring under normal use and careful handling. The outright rejection of my claim, despite these clear defects, has left me questioning the value and reliability of Guardian Insurance’s coverage. I strongly advise anyone considering their protection plans to think twice, as my experience clearly demonstrates a lack of genuine customer support and accountability.

I Purchased insurance through them when I bought my couch through Havertys. I was told to get the pet insurance because I have pets. I have some scratches on the arm of the chair and they will not replace it or fix it. They said it is too extensive. It’s pet damage. There’s no holes just scratches. This is the biggest scam you’ll ever waste your money on. They should be shut out of business. They will not replace anything. They have an excuse of why they won’t replace anything. They just take your money and they never ever help out every furniture company should stop selling this for them

If I could give them a negative I would. I made a request to have my chair repaired thru the warranty I purchased and now getting the run around. They keep telling me give it 3-5 days for an response. I am not able to speak to an supervisor. The service is horrible and a waste of money. Please do not purchase the warranty it's a waste of money.

I purchased protection plan by paying $250 for 5 yrs for Power recliner. After 3 yrs Motor got damaged and I raised claim. They are saying they can't repair the motor. Store says they can repair but it will be out of pocket. Guardian is returning the protection plan money and cancelling the protection plan which is still valid for 2 more years. Pathetic customer service.

This company is useless and the companies to recommend their services are also scam artist. I purchased sofa and loveseat with power for 7K The Guardian warranty was $499.95 Five months after purchase both loveseat and sofa leg rest are sagging and armrest are peeling. I submitted a claim and was quickly denied because it was submitted past 30 days. on 10/2024 I discovered that a pillow on the loveseat is peeling, submitted a request and was quickly denied because they according to them is not covered. On their documentation it shows that "Human or pet bodily fluid stains" and "Rips, cuts, burns punctures" and "Breakage of frames, springs, motors and ..." It seems to me that they should be covered. What is the point of the warranty if you decline every item that is submitted? Very disapointed and angry! Try to protect my property by buying protection for $499.95 and get nothing!

I bought leather sofas from Bobs in 2022 and bought this goof proof plan. 3 weeks back one recliner ended up with a stain from the "peloton" shirt that my son was wearing. I called Guardian and made a claim and told that I think its caused by the shirt, but was not sure. Because first I thought how could the shirt cause a stain. I wish I could have recorded my claim conversation. Guardian rejected my claim saying they will not cover because I did not know how the stain is caused. This is ridiculous. The stain clearly shows dye marks. Later my son confirmed that it was caused by his shirt. He sent me pictures of the shirt.

This is accidental stain damage, which should be covered. The sofa is inside my living room. Why would I not care about my own sofa in my own home. I do not have any Pets. Just because I said "I was not 100% sure", they rejected the claim. I even gave proofs later with pictures of the shirt, that caused the stain and reached out to Guardian for review. They still rejected it stating the same reason. This is a clear rip off. They are just avoiding to service or probably they are sure that they can not take out the stain.

I wish I could have read Google reviews, before buying this Goof proof. Utter unprofessional company. I am so unhappy

I am vey disappointed. Look at the pictures and you can find that its caused by that Shirt.

This company is DEFINITELY a scam. I accidentally damaged my bed by getting on it too aggressively resulted in a cracking sound and likely damage to the frame. Their policy (section 2B) specifically covers this type of damage but they are saying its not covered. I have started a case with consumer financial protection beauru (CFPB) and Federal Trade Commission (FTC). I also have recorded phone calls with them. A class action lawsuit definitely needs to happen for this type of scam.

We bought a $1500 couch from Bob's Furtniture who assigns Guardian Protection. We bought the protection because we have young kids and I wanted to keep my $1500 investment ptotected. We had an accidental rip on the chasse side. We filed the claim in August. A few weeks later we had an accidental spill by a permanent black marker on one of the cushions. The Tech they assigned to came to our house. Spent less than 2 minutes to take pics and when I asked him will he treat the stain. He said no. I'm here just to take pics and make my report. I don't know what he reported but the Guardian agent whoever these group of crooks who are so called account representives emailed us and said we got the report from the tech and your claim is denied because they are no rips and there is no stain. I'm dumb founded by their response. They just dent every claim without any real reasoning behind their decision making and there is one you can speak to when they close the claim. They just give you a generic response sorry the account rep had closed the claim. Not to forget. The filing for these 2 claims was extremely painful with lots of back and Forth. It almost felt from the beginning that they're trying not to pay you for the claims. Worst crooked company I ever dealt with. Now im out $1500. I can't use that couch.

Do not buy furniture warranty from this company. They denied my claim to repair my sofa cushion. Money wasted.

Had this on a lazyboy recliner. They turned down a claim, as I expected from a lame warranty. I will NEVER EVER USE THEM AGAIN. DON'T WASTE YOUR MONEY!

This company does not back their own warranty. It’s literally a scam. Do not waste your time or money with this company!!!!

Same as all the rest. Never responded to claim within the up to 10 day waiting period, then asked for more pictures like the rest of the reviews mentioned, then found any excuse not cover the claim. I still have two more years of coverage from them and it’s junk. The first claim will basically keep the bed frame from ever being covered again. Shame on Bob’s Discount Furniture, and shame on any other company that supports these guys. Absolute scam. This is the epitome of the junk scam warranty's you’ve been warned your whole life to never purchase.

I wish I read all of these reviews, I would have saved a lot of money , time and useless conversations with useless people. Worst consumer company I’ve ever dealt with. They are a fraud and have no customer service guidelines what so ever no follow through. I spoke to 7 different people and had to repeat myself 7 times and each time I was told I’d get a follow up phone call in 3-5 days. All started in May and we are now August ! Still have gotten no where!

I bought the protection plan for a sectional couch from Bassett. You contact them to come and fix a stain, and you send the photos that they want, then they sit on that email for a few weeks, then they tell you to send even more photos. This is the worst company ever. Bassett does not care either, they tell me its a 3rd party and they don't control them. Don't waste your money.