Guardian Protection Products Avis 

It's unfortunate that when you get these warranties, you typically don't want to stop and review the extended warranty provider before you finish the purchase... it's clear that most of us would NOT have done so now.

I put in a claim 4 months ago... I'm probably looking at that much more time to get my couch fixed... 6-9 months to have the main piece of furniture in a room repaired is just nonsense. Why would anyone pay for service with that much delay?

"Yeah, I can't come to work for 9 months because my car is at the mechanics"

This company would not cover damage to a leg on my sectional sofa that broke after only 2 years. Their reason for not covering the damage was due to the fact that it didn't happen "accidently", as in someone tripping and falling on the chair causing the damage. If you choose to use this company and have furniture damage, make sure to tell them that the damage was due to an "accident" or you it won't be covered. I'll never buy a protection plan for my furniture again and will just extend the manufacturers warrenty for coverage.

First time issuing a claim we had to PROVE our purchase of the warranty. They said it was never filed by Bassett. Okay... not fun but we did. Then we followed all instructions with pictures etc.... They said they never received. REALLY?!?!? Sent AGAIN. Saying not received again. Tired of this so called Bassett customer service. I asked them to become involved since they partner with Guardian. Very disappointed ! Seems like a constant run around. Meanwhile stain remains... I will report back....

I have waiting to have someone connect me about the stools I bought from Bob's Furniture it's been almost a month and nothing

Guardian Protection Products (“Guardian”) is a terrible company that sold me a terrible plan. I bought a plan from them in November 2023 when I bought at new couch at Rooms To Go (“RTG). The RTG salesman praised the plan and gave me a fancy brochure describing the plan. One of the principal reasons I bought my couch at RTG was the Guardian plan. On the last page of the plan’s brochure, in very small print, is a disclosure that the plan coverage is subject to all of the terms of the “full service contract.” That contract is solely online and thus was NOT offered to me by the RTG salesman. The salesman didn’t even warn me that the full service contract is full of exceptions, exclusions, and limitations not even hinted at in the brochure. I would be shocked if any RTG customer has pulled up the online full service contract and read it at RTG before making a purchase.

Last month, there arose an accidental tear in my couch, and I proceeded to quickly file a claim with Guardian. They jerked me around for several weeks, claiming they could not find me in their system even though RTG adamantly told me that it had sent all of my information to Guardian. Eventually, I was able to have my claim processed. Shortly thereafter, Guardian sent to me an email denying my claim because the plan covers “rips” but not “tears.” The Merriam Webster dictionary defines “rip” as a “tear” -- i.e., the nouns mean the same thing! The email also said the denial was a “final determination” and my claim “cannot be changed or altered.” After reading the highly negative reviews of Guardian on the Consumer Affairs website (where Guardian has a 1.6 stars rating!!), I decided to turn to warning future Guardian customers that the company is a SCAM!

This is by far the biggest scam that is being run against the consumer. I have been sold their insurance plan on many pieces of furniture that I have purchased through Bob's Furniture. Each time a claim is put in, the company finds a reason to not proceed. The employees of this company seem to be incentivized to not support their customers and are rewarded for this effort.

I had an incident where the company did deem the fault to be supported by the plan in which the frame of my sofa was damaged. The technician came to do a "temporary fix." but stated that the permanent fix would require a full replacement or rebuilding of the frame. I reached back out when the failure resurfaced as expected per the technician's note and the company is not honoring to complete the full fix. Please note, that getting them to come out for the fix upon first notice took over 6 months, including over 15 hours of phone conversation/wait, and 20 email exchanges. To this day, no resolution to further support has been granted.

As consumers we have the right to be protected and the practices of Guardian Protection Products (GPP) are quite deceptive to the American consumer. This is my formal complaint about the company and hope some serious action is taken on them.

I purchased a Total protection plan from Guardian at Ashley Furniture and now when i reported the frame in the couch I got a refusal because it must be accidental and within 30 days, WHAT?. How can a failure of the frame be accidental, it breaks or warps over time. They denied saying the damage happened more than 30 days ago, no it’s been breaking for some time but recently became very noticeable. I think that many purchasers of this plan got duped into thinking they will be taken care of when something fails during the 5 years period. I paid $299.00 for absolutely NOTHING. To the people reading my and other 44% of the ONE STAR ratings, save your money and don't buy this protection, it's a sham.

I purchased a 8 piece Leather Sectional with 4 motion recliners in May 31, 2022 spending close to $5000, I was convinced by the sales Rep to purchase the Guardian Protection Plan that would not expire until May 31,2027 and it would cover me for any accidents and any Mechanical issues that should go wrong for 5 years.
On Jan 2, 2024 I submit a Claim informing Guardian that I reclined one of the seats to watch TV and it would not come back up they told me to send a picture and my receipt of my purchase and the warranty docs.. I sent the information requested on Jan 6 and now I get a email Jan 11 stating "The damages reported is not eligible for coverage under your protection plan. The plan you purchase from the retailor does not cover your furniture for: A variety of stains and damages." I don't have stains or damages to my couches its only the mechanical issues they never even came out to see if they could fix the issue. ...so I called the store to talk the Manager he was not trying to hear what I was trying to explain to him he just kept telling me to file an appeal because my couches were covered for mechanical/motion failure and for any accidents. They don't tell you how difficult it is to have your merchandise covered under warranty when something goes wrong they just want you to pay $400 for a warranty. I feel the information you are being provided to pay the warranty is false statements by the Reps their just trying to get you to purchase the warranty this is so disappointing to spend so much money on furniture and warranty and to have a company not stand up for you. I have been trying to call the warranty to file an appeal I have been on hold for two hours I just finally hung up, its a shame that I have to look at a practically brand new furniture that I cant get the recliner to go down without perhaps breaking it to get it to go down, or just taking it out and wasting my money. I have made many purchases with BOB's and this is very disappointing to me. Guardian Protection does not stand by their contract they have with the customers.

Sincerely,
Very Disappointed Customer

No compren seguros con ellos. Todo lo resuelven con uso normal para no arreglarte los muebles. Pèsimo servicio. Do not waste your money.

Awful, won’t cover anything. My chair frame broke and they said it was from normal use which is not true. It’s a waste of money don’t bother they will deny anything to not uphold there end of the contract

I have a costly recliner and the USB ports went off. Tried to claim to repair it multiple times, but it gets rejected every time.
No option/category to clearly define the issue in the first place. No call or discussion or any effort to understand the issue from their side.
what a waste of time and money. its a total scam.

Total scam of a company. Shame on Rooms To Go for ever associating with them. Bought a couch and this policy as it was advertised to us as "everything coverage" when in actually covers nothing. The couch is ripping apart but because it has occurred at the seam they say it is not covered calling it "seam separation, seam slippage, loosening of threads, or fraying." It is extra sketchy because my policy says it covers "rips" plain and simple it covers "rips" but now they are trying to say it is only "accidental rips" what does that even mean? I didn't go stabbing my couch so clearly it was an "accident," but when looking at these other reviews it seems there is no point in fighting it because I expect their next response will be it is still not covered because it is "normal wear and tear." We have no children, we do not wear shoes in the house, there is nothing occurring that would cause "normal wear and tear" on this couch that is only a couple of years old. It is poor craftsmanship and even poorer customer service by this company. We were told that Rooms To Go has dumped Guardian as their partner, and I expect it is because of the countless complaints they have received. Terrible company, I would give 0 stars if I could.

Do not pay for protection plan thru guardian , it is a scam, bought a sectional and was offered this protection plan that are lies, and when I spoke with them I asked about pet stains over and over and reassured me that pet stain among any stains would be covered and we purchased it and when we trued to use it we were denied because they told us that pet stains were not covered. I sent them a picture of their information they sent us and it shows multiple damages supposedly covered. So do not waste your money on these scum bags and shame on Rooms To Go for even useing them and pushing them on customers. I will not go back to rooms to go nor will I ever purchase coverage in furniture again

Would not cover item to fix as they said it wasn't covered based upon the "etc." in the service contract.

The worst pieces of furniture I’ve ever had and the worst customer service I’ve ever dealt with! DO NOT BUY FROM 1STOPBEDROOMS! You buy the warranty, the warranty company doesn’t help you and neither does 1STOPBEDROOMS. When I said I will never purchase from 1stopbedrooms, I was hung up on by a lady without reason. This was after numerous interactions with 1stopbedrooms and Guardian (warranty company). This is terrible to have companies treat you this way and we’ve only had the furniture 6 months. Don’t buy from 1stopbedrooms to save money from local furniture stores.

This company is a complete scam purchased a warranty with them through bobs furniture to find out that almost nothing is covered... like they tell you in the store this second time purchased this and was assured it became a much better process.. your wording must be perfect or they turn you down.. what a joke .... warning stay clear of these people

UPDATE 10/1/23: Here we are Sept 30 and all these issues with the RoomPlace and Guardian (the warranty co.) which turned into a project, is finally completed. It was a complete nightmare with the store and the warranty company. This project started in June 2023 through yesterday Sept 30. Dealing with both these businesses literally turned into a project. A project that consumed an enormous amount of my time, which included a plethora of the following: consistent follow-up, numerous emails, phone calls, detailed note taking, and talking to numerous customer service individuals; with each phone call I noted their name, date, and time. So many times I was being given wrong answers or incomplete answers because no one knew what the other was doing. It was an uncalled-for situation, the waste of a customer's time. In the end, everything worked out, all due to my diligence, persistence, and my follow-up persistence. No way to run a business, from both companies. I made sure I posted all over social medias by reviews.
If there was one bright note from this whole experience, it was when on July 4th I went to the RoomPlace to pick my replacement bed and mattress. This was when I met Malcom Moore, sales associate. He was the light in this whole experience. I think he was in his 70's or early 80's, he told me, but I can't recall. What a wealth of historical knowledge because being from the south, as well as product knowledge. It was such a wonderful experience talking to him and meeting him.
If I can give future customers advice it would be, do your research, ask questions, and question everything, document everything, ask specific questions about the warranty, and ask that any policies or information that is given to you verbally must be sent by email so you can have documentation. Do your research that includes other stores.

June 2023 - So I purchased a bed and mattress in June of 2021. My salesman was Nigel Odom. I bought the warranty as well for both. He never told me of the specifics that these warranties carry.
The bed ended up with a crack on the headboard. Warranty is with Guardian. Turns out in order for the warranty to be valid, the warranty company requires it be an accident and you need to report that accident within 30 days. My claim was denied, I had to fight for this, and the denial was overturned.
The mattress I paid a fortune for, the warranty was for a mattress sagging. This warranty is with The RoomPlace. I found out that in order for a claim to be accepted the mattress has to have sagged 1 1/2 inches. Mine I was told by the investigator who came only sagged 1/2 an inch. When you sit on that mattress it sinks like over three inches, and I bought a firm mattress. The mattress lost its firmness. The investigator told me the claim will be denied. I paid $1,300 for this mattress.

The salesman never explained these specifics with me. In fact, for the mattress, HE SAID the warranty covers once it starts sagging, there was no mention of required inches. I will never buy anything else there.

UPDATE: I received a call from a Stephanie at the RoomPlace. The only solution they offered me for a mattress I paid $1300 for was that they would call me in 90 days to see if the mattress had sagged an additional one inch to meet the 1 1/2-inch requirement. I paid $1300 for a mattress, and this is what I get from this company. This is totally outrageous.

This company is a joke. Hours long hold times. They made me send pictures and jump through hoops just to start a claim. They sent someone out to repair a broken bed frame without the part. The repair guy just said yep, it's broken and left. After five weeks they finally sent me an email saying I can either replace the whole bed or they will write me a check for $280 and close my claim with no repair made. They said they couldn't get the part. I contacted the store I bought the frame the day it broke and the guy had the part in hand ready to be picked up. I wouldn't buy a warranty for a shoelace from this absolute joke of a company.

This company is not honest at all. Buy at your own risk.

Guardian will NOT approve your warranty. They will find very small details in the information that you provide in order to deny it. I've been given 3 different reasons on one claim "Even though the rip is covered and it was a specific incident - we don't cover THAT specific incident". This company is a total scam! (Their customer service people are super rude as well.)