Guardian Protection Products Avis 

Complete scam. They won't cover anything. Do not purchase no matter what.

These people will never cover their warranty. They look for every excuse in the book to not help. I had a valid claim but had waited more than 30 days because silly me did not want anyone to come to my house in the middle of a pandemic and they used this as an excuse to not cover the damage. I contacted BBB and opened a claim. They said they would contact me to settle it and never did. STAY AWAY FROM THIS COMPANY!

Company is trash
Will deny all claims
Never again will purchase another warranty from them

We filed a claim for the cushion of our outdoor furniture. We submitted all the information and photos required. Though they said they would respond in 3 days it took 2 weeks and then denied the claim. Why? They asked how the tear happened. I clicked one of their options -- I don't know. When you click this option, it automatically denies your claim. So buyer beware. If you've purchased a protection plan and file a claim, whatever you do, do NOT click the "implode" button -- I don't know. Horrible customer service.

Reading all the reviews why is this place still in business!? Worst company ever! Terrible customer service, not willing to work with anyone. Just take the money and act like they don’t owe us anything. We paid for a service and are not getting any help from this company. I will continue to go above and beyond daily to make sure no one falls for this scam!

We purchased coverage on our new sofa. A tear appeared a couple of months later. We contacted Guardian with a picture and said it was a manufactures defect. The manufacture also denied responsibility. Unfortunately we did not read reviews on Guardian as apparently they are a scam.

What a scam. First they said the required time-frame wasn't met. I prooved it was. Then they said the problem wasn't covered. All are lies. Will never purchase again. Total rip-off.

This company is pathetic. We order our furniture from Lazy Boy furniture along with the protection plan. We bought expensive furniture and decided to get it so it could last and stay clean. The "so called" plan shows the Specific Coverage on the front page and states its covered then you see "Subject to Exclusions" on the last page which names the exact same coverage and its excluded. Such a bunch of BS. Don't know how this company is even in business. Then they tell you it is their final decision. I will tell everyone I know NOT TO EVEN THINK ABOUT USING GUARDIAN! What a rip off! Paid a lot of money for this plan just to be scammed!

I purchased goof proof insurance. I purchased a dining room set. The glass light cover fell off of my ceiling fan that is over the table causing a chip in the table. The insurance denied because I didn't physical cause the damage.They need to remove the recording that states they have the customer covered when accidents happen. They don't mean it!! I was advised to call my home owners insurance. What did I pay them for?

This company has no concept of customer service. I filed a claim for a damaged sofa seat. First issue, they had my name but had no record of my policy, I had to contact the store and have them re-send the policy. Then I sent them pictures of the damage, they replied that they could not open a PDF file, had to resend the pictures in another format, then had to send them the original receipt, was unable to find it so asked them how to proceed, no response from two emails so I contacted the store again and they forwarded them the receipt. They then closed the file due to taking over 30 days. Tried to send in new claim but the damage was over 30 days old and unable to file new claim on old damage??? BIG JOKE. One more customer that will never buy their product again.

I contacted this company for a recommendation on THEIR product line. I explained that I had a dry clean only couch with an "S" cleaning code label. I simply wanted to know which of their products to purchase. And they wouldn't give me a recommendation. Seriously? You don't know your own products? These folks are useless.

They have deceiving verbiage in their contract. This is what it says:

"The Plan covers materials and labor costs to service your furniture item(s) in the event a furniture item becomes accidentally damaged during normal residential use"

I broke our recliner while I was using it in a "normal residential use". Customer service said "normal residential use" as opposed to "commercial use". Not how you are using the furniture, the environment it is in....

I told her this was extremely misleading, she said they are working on improving their verbiage. SMH...

I'm sure a lawyer could fight this as false advertising, but who would pay a lawyer to fight such a small purchase... Straight thieves......

If I could give this company 0 stars I would! This company simply receives all of its money from scamming paying customers. I put in a claim for my bed for "accidental damages" and they claimed that my "accident" wasn't considered an accident. The MANAGER gave me an example (after I asked what type of accident would warrant an approval) and she said "If I'm walking and trip over my cat and fall on the bed and it breaks, that's the type of accidental damage we cover." HOW BOGUS and made up is that! I explained to them that the wooden pieces (which is what they cover) broke which caused the entire bed to break, therefore allowing the screws to come out and they came with yet ANOTHER excuse as to why they "don't cover" stating that the pictures I provided weren't what they needed. The representative was rude and the "manager" had the worst excuses and quite honestly there is no way for me to break a bed just by tripping over an animal and falling on it. ALL CLAIMS WILL BE DENIED SO DON'T WASTE YOUR TIME AND MONEY PURCHASING THIS. JUST HOPE THAT YOUR PRODUCT HOLDS UP FOR MORE THAN A YEAR!! DON'T PURCHASE ANYTHING FROM THIS "COMPANY." I plan to post this review on all reviewers websites to warn customers about this horrible company!

Guardian will find anyway out of paying a claim. I stretched on my couch and it caused a tear. They claimed that it was too close to the seam and that they do cover accidental tears but not seam damage. These guys are crooks and need to go out of business. I will write reviews everywhere and tell as many people as possible to avoid these thief’s.

This plan is a SCAM! They just steal your money and use every excuse not to do their job.

Guardian protection plan is a complete fraud! Like so many others here, Guardian will not stand behind their written warranty in any circumstance. They will find a way out of the covered prodduct no matter what the case may be. We are three years into a five year protection plan with Guardian on a large couch and have had several issues with it however they denied the claim and will not provide any assistance. After reading all these complaints I can see that this is just their business model. They are a complete fraud! Do not buy a Guardian protection plan under any circumstances and avoid any retailer that offers such a plan on their products. We will be contacting the retailers we generally shop out to let them know we will not return to their store until they drop this ridiculous guardian plan and stop defrauding their customers!

Guardian does not stand by their warranty, finds every loop hole possible. My 100 year old father is now without his lift chair. Shame on Guardian!

Guardian Protection Products is a SCAM, do not waste your money. They deny all claims and use the excuse that the issues are not covered under the insurance plan even though it clearly states they are.

Guardian Protection Plan is the WORST WORST plan out there. Please note, I am not screaming at the customers or who ever read this; however, I am screaming at how AWFUL Guardian Protection PLAN is to every customer who purchase this plan. For example, The Room Place use Guardian Protection Plan. I am begging you to not purchase the warranty which is Guardian Protection Plan. The furniture is nice, just not the warranty. I cannot stress this enough. They will come up with every excuse to deny you, and trust me, you will get denied.GUARDIAN PROTECTION PLAN SHOULD NOT BE IN BUSINESS.

what every you mention on the claim their answer is same "The damage you have reported is not eligible for coverage under your protection plan."

This is totally a SCAM!!! while buying they say all are covered and when you ask for coverage you got nothing but frustration.