Guardian StorageAvis 

196
TrustScore 2.5 sur 5

2,3

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Lisez les avis des autres

Noté 1 sur 5 étoiles

For them to charge a rent increase but at almost TRIPLE the price when I first rented. Not even a month later the price increased to almost triple the amount. I have no one to move my stuff and get si... Voir plus

Noté 3 sur 5 étoiles

Guardian has raised their rent multiple times in the past 5 years... now costing more than most other storage facilities in the area. In the winter, the place is ridiculously cold inside so it's a mus... Voir plus

Noté 3 sur 5 étoiles

While the staff is usually very nice, I do have to say that the storage facility is filled with cockroaches. I've been renting a unit since last fall and within a few days my locker and my belongings... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Lock stolen out of my cart after I passed an employee...subsequently burglarized of choice items. no help at all for management. bad attitude, denial. No recovery even on insurance without visible dam... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Entrepôt
  2. Magasin de meubles

À propos de Guardian Storage

Informations provenant de diverses sources externes

At Guardian Storage our mission is to be the premier source for self storage products and services. By utilizing the highest standards of design, development and management, we provide properties that consistently deliver satisfaction, value and peace of mind to our tenants. In doing so, we've created a company synonymous with quality, creativity, professionalism and excellence.

We pride ourselves on providing exceptional customer service to ease you through any transition life throws your way. When you visit Guardian Storage you experience The Guardian Difference: Our People; Our Solutions; Our Safety; Our Expertise; Our Community Support; Our Environmental Responsibility and The Guardian Guarantee.

Coordonnées de contact

2,3

Bas

TrustScore 2.5 sur 5

196 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

N'a pas répondu aux avis négatifs

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

2,3

Tous les avis

(196)

1 avis reçu au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Five Star .

Have dealt with them for almost nine years. Have never had a problem.
Security and climate control is fantastic, and makes me feel secure.

9 mars 2015
Avis spontané
Noté 5 sur 5 étoiles

Clean and safe

Was very happy using Guardian Storage. It was always clean and carts available to use for moving a lot of things or heavy items. Also a bonus to have access to a moving truck at no charge for moving things into storage.

9 mars 2015
Avis spontané
Noté 5 sur 5 étoiles

Great place for storage & excellent service!

The Guardian storage facility in Washington, PA, offers climate controlled units which meet my needs perfectly. If you have any fine wood furniture, you sure don't want to store it where temperatures and humidity vary drastically, as they do outdoors! The folks in the office are very friendly and helpful. They are always responsive and show concern for any concerns I might have. The security provided is very reassuring, too.

9 mars 2015
Avis spontané
Noté 5 sur 5 étoiles

Excellent location and service

Chose this facility for my son's storage needs because it was located directly across the street from where he was moving. The manager and staff made it easy to get the space and move his stuff in there. And now with the longer access hours it's even better. Rates are reasonable too. Recommended.

9 mars 2015
Avis spontané
Noté 5 sur 5 étoiles

No Problems

I reserve my highest reviews for companies that have caused me no problems in dealing with them. So you can be sure that Guardian Storage is doing its job right.

9 mars 2015
Avis spontané
Noté 1 sur 5 étoiles

Nasty

Lock stolen out of my cart after I passed an employee...subsequently burglarized of choice items. no help at all for management. bad attitude, denial. No recovery even on insurance without visible damage. and they have rats.

9 mars 2015
Avis spontané
Logo de Guardian Storage

Réponse de Guardian Storage

Thanks for your review Patricia. We will be sure to look into this situation for you and review our 24 hour digital surveillance video. We do offer monthly pest control at each one of our facilities so we will be sure to follow-up with our current vendor to ensure that no pests will be found on the property. Our protection plan program only allows us to pay out claims in which we can submit visibly damaged items to our insurance company. Thank you for your feedback and we will look into these items.

Noté 5 sur 5 étoiles

Great Storage Facility

A good storage facility for my things until I found a permanent residence after moving across country. Well maintained and friendly staff. Felt the unit was reasonably priced. I would definitely use them again if I needed a storage facility.

9 mars 2015
Avis spontané
Noté 3 sur 5 étoiles

Other Options

Guardian has raised their rent multiple times in the past 5 years... now costing more than most other storage facilities in the area. In the winter, the place is ridiculously cold inside so it's a must to remember this if you are storing anything that could be damaged, like snowglobes or other things filled with any liquids. Have been recently considering moving out of their facility and into a cheaper one close by. a number of them have great reviews.

9 mars 2015
Avis spontané
Noté 5 sur 5 étoiles

Home away from home for your stuff.

If you have to put your stuff in a storage unit, this is really the place to do it. The staff are super friendly and helpful, and basically make it as easy as it can be, to get your stuff in and out. I stored my things at the location across from Whole Foods, so my 5-star rating is really for them, but I imagine the other locations are also well-run operations. They give you a truck, free, to use for moving in and out. You just have to reserve it a bit in advance. And they're really just as nice as can be when you're closing up shop and taking your stuff out of storage. All around great experience.

9 mars 2015
Avis spontané
Noté 1 sur 5 étoiles

iraqi let let down

my son need to store some of his household goods. he was in the military headed to Iraq. so I traveled to Virginia to pick up his belongings ounce back in Pittsburgh Pa. I contacted guardian storage and was referred to a facility. After a discussion with the facility representative about what we had to store a decision was made on what unit was necessary the belongings. we packed everything in and that's were they stayed for a few years. he received an offer to relocate to Kansas and so finally it was time to unload the storage unit. upon arriving at the unit we noticed a sticky substance on the floor coming out from under the wall of the unit. once the unit was open and stuff moved around. there was furniture damage from some type of sticky substance. The furniture that was damaged was stacked on the same wall where the leakage was noticed outside the unit. There was nothing stacked on this furniture but other furniture. But there was a sprinkler head right above this stack of furniture. there was damage to three pieces of wood furniture that basically rendered it unusable. Well the conversation with the staff went like this. Did you get the insurance on the unit. well no I didn't. it was on the top floor of a climate controlled building with nothing but furniture in it. what could go wrong.? well its my belief that the sprinkler system leaked and I suffered the results of it. I was told to turn it into my insurance company if I wanted resolution. way to treat a returning war veteran. never again

9 mars 2015
Avis spontané
Logo de Guardian Storage

Réponse de Guardian Storage

Thanks for your review David. Our sprinkler systems runs on what is called a dry system which means that no water remains in the lines and only flows to sprinklers which have been activated. With that being said I will follow up with the managers at this facility to be sure that they are monitoring the system and ensure that it is running and being maintained properly. We do require all of our tenants to hold some type of protection, whether it be with a plan through Guardian Storage, your homeowners/renters insurance or both, and when an incident occurs you are paid out through whichever option the tenant chose upon signing the lease. We generally urge the tenant to still choose one of our very low monthly plans to offset the cost of your deductible when using homeowners/renters insurance. While we work very hard by implementing monthly pest control, daily building walk-thrus and other maintenance to prevent incidents from happening, we recommend this extra protection in the unanticipated event that something does occur. I will follow up with the staff to ensure that they are properly explaining our protection plan program to all tenants so that consumers may be more prepared in the event of an incident. Thank you again for your review and feedback.

Noté 5 sur 5 étoiles

Great facility and people

We have found the quality of the facilities to be excellent and when you combine that with knowledgeable people who want to serve your needs well, you have a 5-star service.

9 mars 2015
Avis spontané
Noté 5 sur 5 étoiles

great people!

I have used Guardian on several occasions they are awesome ! Staff is very friendly and helpful storage units clean and no issues. One time was for storing my motorcycle and other for household items.

9 mars 2015
Avis spontané
Noté 4 sur 5 étoiles

Good experience.

Add lights to every storage space (especially mines)
and lower your price.

9 mars 2015
Avis spontané
Noté 5 sur 5 étoiles

Fantastic

Its a very nice facility. It was very clean and dry. I had no issues there. I would go back if I ever needed more storage.

9 mars 2015
Avis spontané

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