Guardsman UK Avis 

Excellent aftercare service, prompt and friendly. Highly recommend.

Our guardsman technician Michael was very helpful and made a very nice job of replacing part of our leather covering’s on our two seater sofa and look’s as good as new hopefully we should get quite a few years from it, Michael was also very courteous and polite.

Company person lie about everything contact customer service and they take to over 2 or 3month go through and when they are come they accepted it’s faulty and later one technician submitted report wrong and they denied claim

The Guardsman technician Chris was excellent with all of his communications and even offered us a quicker turnaround than initially stated although we were unable to be present when needed the offer was greatly appreciated.
Knowledgeable and efficient great service all round👍

Shaun and Alfie have both been incredible every time they've come in. Their customer service is top tier

Very disappointed with the service! Never fixing in promised time frame, I had to chase few times some claims. They've sent guy 2 times after sofa been washed! Engineer was telling me in which spots we should and shouldn't be sitting. Joke! Technician booked weeks!!!! after my son vomited on sofa and claim hasn't been approved because I've washed stinky covers which was covered with vomit. I've put a complaint few weeks ago and still waiting... probably need to remind them as they never remember to answear on time 🙄

I’m very disappointed with my experience with Guardsman Furniture Protection.

I made a claim for damage to my leather sofa, which cost over £4,000 and is less than 5 years old. This is the only time I’ve ever used the policy since purchasing it, so I expected the process to be straightforward and fair.

When the technician visited, I was advised the damage appeared to be caused by pet damage, which I understood is covered under the policy. However, the repair carried out was not satisfactory, and when I raised this concern afterwards, I was then told the issue was being classed as “wear and tear” and therefore not covered.

This directly contradicted what I had been told during the assessment visit and left me feeling that the decision changed after the fact.

For a protection policy that customers pay for to give peace of mind on expensive furniture, I expected clearer communication and a more consistent outcome. I would appreciate Guardsman reviewing this decision and contacting me to resolve the issue fairly.

Following my review, Guardsman arranged a second inspection, but they still declined my claim, this time stating the damage was an accumulation of incidents rather than a single incident. While I appreciate that they reviewed the case, I’m still disappointed by the outcome and the differing explanations I received during the claims process. They clearly look for any reason to not carry out a repair

Technician came to repair marks and scuffs on our green leather sofa and footrest, he did a fantastic job, and they look like new, well pleased. 👍

Adam was really good and fixed my 2 seater and 1 seater sagging sofa. My 3 seater sofa has not been repaired yet.

This also needs to be fixed. I do have a repair raised for this. Hopefully this can be fixed soon. Can you please make sure to send back Adam only.

Thanks.

The guy came and did what he said he would do and it worked.

Customer service is beyond disgusting. Really unsympathetic and not understanding any situation. Will never use this service again.

Brilliant!

Can’t fault Ben enough, he’s great at his job and always makes the sofa look like brand new again!

I’m really glad I took this cover. I would probably have to buy a new sofa by now if it was not for Guardsman.

Terrible company.
I have asked the ombudsman to look at my case, as they keep coming up with excuses as to why my claim is not covered. Hopefully I will get a refund for the insurance as it is not fit for purpose!

The Agent was superb

Paid £190 for 5 year insurance on a new couch. We were told when we bought the couch from DFS, another terrible company, that it covered everything, including loss of resilience to the fibre and foam fillings, infact it even says this on their brochure. So we put in a claim as couch arms had flattened quite badly, technician came out, agreed with us that arms required refilling, great, should be fine then, couch would be repaired.
Oh how wrong we were, they are refusing to repair couch as it wasn't a sudden incident, absolute scam of an insurance policy, totally misleading sales brochure which I have reported to trading standards.
Will now be seeking a refund for a purchase that I didn't recieve/faulty/misleading as per customer rights act.

Spoken to Charlie cooper Edwards and was super super helpful. Not only did he take time to listen but also resolved my issues by orderingvthe correct parts for my sofa. And ensuted that ibwas happy with the results . Top man. Highly recommend dealing with him.

Stay well clear of this cowboy con artist company