Guardsman UK Avis 

A very pleasant young man. Knew exactly what he was doing and was very very efficient

Gaurdsman opreitive was very good and took time to resolve my problem and gave a clear and precise explanation regarding my furniture.

Very professional and knowledgeable technician. Gave great advice on other furniture and recommended care.

I had a rip in the underside of my
Settee. It was picked up and mended and bought back without any fuss. First class workmanship.

Really good experience with Guardsman. I find them professional, prompt and always seeking to get you a solution. The person who come to the house was amazing and focused on wanting to get me a better result from the problem I reported

When the engineers finally arrived, they carried out the repairs effectively.
But the wait for them was in excess of 6 weeks which I find unacceptable.

I made a complaint about the length of time for someone to come out and treat the stain. They ignored the actual complaint and said it wasn’t upheld as it was treated successfully which it wasn’t and that’s r my actual complaint

He sorted the problem right away, and he explained everything what he was doing. We were very with what he did and he was very polite. We appreciate everything that he did. We give him full marks. Thank you for everything you're company has done.

Very polite and friendly

Alan came out at short notice to fix my husband’s chair as risk of falling. Thanks Alan appreciated!

I would not recommend taking out extra cover with this company as I have recently put a claim in for some damage to my scatter cushions and had the claim refused. I had a puppy who chewed the scatter cushions before she left for her forever home. I put a claim in after she had gone so I knew the full extent of the damage, someone came out to assess the claim and then I had to wait until the claim was reviewed. The claim was refused because the damage was not one damage, but was done over a period of time. This timescale was in fact over a few weeks while we had the puppy, They told me that I should have reported each piece of damage on its own as it happened; so that would have meant that I would have put 6 claims in, would this have meant 6 visits would have been needed by the assessor???? Absolutely pointless having cover if this is the response that you get from the warranty company. We have only had the sofa, which cost £3300, for just over a year and all the scatter cushions are damaged. I would not have taken the extra cover out if I hadn't got dogs, one of which had the puppies. I have paid for warranty and it has been a pointless cost for me, but I have been told "rest assured that you still have the warranty in place until 2030". I need it to cover my damage now, which pet damage is on the list of issues that can be claimed. Guardsman seem to want you to jump through hoops, seem very reluctant to pay out, when this is a genuine situation that in my eyes, should have been accepted and dealt with. I have put in a complaint and now have to wait up to 4 weeks for this to be looked into. I would not recommend, not worth the paper it is written on.

Having had an issue with my sofa I believed I was covered by my Guardsman insurance. All I can say is avoid this company and dont waste your money. They sent (after about 4 months) a replacement cover which was a different shade. Then said they were ordering more parts before emailing me saying they were closing the claim and offered me £100 🤣 they will no doubt ask me to contact them to sort this but its been going on over 6 months so as been escalated to the FO

I very rarely leave negative reviews, but my experience with Guardsman has been extremely disappointing.

I have held a Guardsman furniture protection policy for almost three years and, until this latest claim, I had no reason to question the company. During that time, Guardsman accepted and repaired several claims for pet scratch damage to my leather sofa, including one as recently as February 2026.

My latest claim, submitted only a few months later for exactly the same type of damage, has been rejected based solely on a technician's opinion that the scratches "appear" to have occurred at different times because of variations in shade. No objective evidence has been provided to support that conclusion.

What is even more disappointing is the way the claim has been handled.

I was promised a decision within five working days. That deadline came and went with no decision, no update and no explanation. I had to chase Guardsman myself, only to be told that my claim was still under review. I subsequently made a formal complaint, which Guardsman upheld because they accepted they had failed to communicate with me properly.

Despite submitting a detailed complaint raising numerous questions, Guardsman's final response failed to answer virtually any of them. They completely ignored my questions about why several similar claims had been accepted over the previous three years but this one was suddenly treated differently. They also failed to explain what had materially changed since my last successful repair only a few months earlier.

Instead, they simply repeated the technician's opinion without addressing any of the wider issues I had raised.

To make matters worse, during a telephone conversation I was informed that technicians had recently been told to "tighten up" on repairs because it was believed that repairs had previously been carried out that should not have been. Whether intentional or not, this leaves the impression that claims are now being assessed differently from when the policy was sold.

I paid for this protection in good faith for three years, expecting consistency and fairness. Instead, when I needed to rely on the cover, I experienced poor communication, shifting explanations and a complaints process that failed to answer the questions I had asked.

As a result, I have now referred the matter to the Financial Ombudsman Service for an independent review.

Based on my experience, I would not recommend Guardsman and would advise anyone being offered it when buying a sofa to stay well clear.

Excellent. I had a mark on my sofa I thought would be difficult to remove, but Tony fixed it quickly with no fuss.
The whole process from booking, confirming the visit and contact was very efficient.
Very pleased with the outcome.

Ray was amazing respectful of my property friendly helpful knowledgeable and my sofa looks amazing

The technician came out and he was fantastic.
He guided me through the whole process of what he was doing.
He was very friendly but also professional.
He has dried now and I don't see no stain.
Thank you so kindly

The person visiting us that day for our sofas issue,he was absolutely great.
22

Ray had good communication about his visit. He was very respectful entering my home and pleasant to talk to. He did a great job removing the stains and made sure I was happy with the result. Very thorough, a great experience. Would highly recommend!

The engineer that resolved our problem was very professional, kept us informed of the steps he was taking to execute the repair. Very caring person who took great care of our property.

My puppy chewed through the wire on my electric recliner sofa, leaving my sofa unable to recline. Guardsman organised an engineer to come to my home on a day and time that suited me. The engineer was an absolute gentleman, he replaced the wire quickly and left no mess at all. My sofa now reclines perfectly.