Guardsman UK Avis 

The guy who came was awesome did fantastic

Assessor came out today - Alun. He was very informative and friendly, who explained the process and what the next step would be.

I have used this guarantee twice so far on my sofa.
both time it was easy to contact them, they replied very quickly, both repairs were carried out very well. they kept me informed regularly as well.
great service , would definitely recommend!

The tradesman didn’t turn up and there was no real-time communications.

The man rang me to arrange my appointment but my signal dropped on the call. I rang him back, he didn't answer. I've not heard from him since! My couch has yet to be cleaned! This isn't the first bad experience I've had with this company.

Had a issue with a wing chair that was purchased for £1000+ that had developed a splitting/parting on the arm rest guardsman sent a technical guy who said it wasn't right and I said could there be a flaw in material and he said possibly but guardsman have decided it could be wear and tear, I am so disappointed with guardsman and would say I wouldn't use this company again and would say to anyone purchasing furniture look for a decent reliable company.

Once the technician arrived, it was great. He dealt with the stains, two different mediums due to spilled coffee and a clumsy dirty Labrador, he dealt with it all quickly and efficiently. Getting an appointment off Guardsman left a lot to desire. Messages or emails ignored, wrong number being called, despite this being addressed last year for another incident. Your forward facing staff seem to be switched on, helpful and eager to advise. Back room staff, call centre advisors and the dreaded “bots” make an already stressful experience worse. I would have probably given this 2 or 3 stars. Only your technician pulled it back.

The technician give us ample warning of his appointment, which had to be changed. On arrival he was quick, efficient and knew exactly what the problem was and how to fix it.

On our first technician visit we were delighted, he did a fantastic job and we were advised by him to make a further claim for a dropped seat cushion.
We made a 2nd claim, and a different technician attended. He was rude, racist, unprofessional and had a body odour issue. He was critical of the first technician and made my wife feel very uncomfortable. He fixed part of the issue and said we would hear regarding the cushion issue - he said he would replace the foam in the cushion but he did not have the right foam on him.
We did not hear and so visited company website to find that the claim had been closed as complete.
I reopened the claim online and received a message to say that what the first technician had told us to claim for would not be covered.

Very happy with the service. After my initial call, an appointment was booked within a reasonable timescale. The guy who came was friendly and very thorough. My suite was cleaned and I was very happy with the result. The cover is definitely worth the money.

Excellent service,polite,courteous member of staff.

Very impressed with the ease in submitting my claim and the process to effecting the repair. The Technician was extremely professional

Your representative was lst Class. He arrived on time, was very pleasant, told me what he going to do, so I left him to it. I made him a cup of tea, I could see that he knew exactly what he was doing.
He worked methodically talking me through each step of the way.
When he had finished he cleared up exceptionally well so there was nothing left for me to do. I thanked him for his exemplary service, signed his paperwork ( I think) and he left.
What an employee you have there, you would never have known he had been here. Thank you Guardsman, that man needs a medal.

An absolutely excellent policy, never had any quibbles over any claim made, the online system is simple to use and the claims are handled quickly and efficiently
Keep you up to date on progress of any claim and always quickly resolved
Would definitely purchase another policy from them

A typical example of a scam company eager find any possible excuse not to carry out their duty.
Unfortunately we didn't have any choice when it comes to choosing a sofacare provider as this fraudulent company was already priced in on the purchase of our of our sofa from DFS.

You put in a request and because you don't know what the stain is made of as maybe your kids might have spilled some liquid or it might have happened when you were not present, this company will simply refuse the claim as they don't have enough information? Total incompetence

Your technician was able to completely remove the stain from our sofa. He was prompt & efficient.

The guardian work was excellent I am well please good work

Do NOT trust this company. They take your money and do not fulfill the agreement. I paid extra money for care cover (stains etc). Yet when I put a claim in for accidental damage they found every excuse not to clean them. I am now taking it to the ombudsman. Reading thr reviews it seems they have quite a reputation for doing this. I would give them 0 stars if I could. Do NOT take out any cover with these scammers!!!

Solution,staff,service everything was 10/10

Had full cover insurance for a sofa, called them to repair some damage to the sofa, the technician came, seen the sofa and left. Next day request for the repair was closed. Reason being normal wear and tear which was not the case, plus we were going to move house.