Guardsman UK Avis 

Solution,staff,service everything was 10/10

Had full cover insurance for a sofa, called them to repair some damage to the sofa, the technician came, seen the sofa and left. Next day request for the repair was closed. Reason being normal wear and tear which was not the case, plus we were going to move house.

Its always a fantastic experience with them and excellent quality work.

The first time we made a claim for fraying of our fabric sofa we got the one seat cushion replaced which is what we were hoping for. Unfortunately we had to make this claim again for a few seat cushions this time and they will not replace the seat cushion this time when they did last time. The people who come out to look at the sofa are lovely and I have no problem with them at all. The person who came out agreed and put through for these seat cushions to be replaced and said when we should receive the new ones. But then I get an email from the company to say they won't do anything. The people from above in the office are awful why was it okay last time and not okay this time? What am I actually paying all this money for? The sofa isn't even 2 years old yet. I'm so so upset with the service of this company.

Fabulous service. Repaired my damaged furniture within a couple of weeks. The guy who visited was very professional.

One star is being generous. Tried to make 2 claims. First claim was a few months after I purchased my settee. They told me they wouldn’t pay out on my claim or make any repairs as they didn’t know how long the damage had been there, bearing in mind they are covered for 5 years and I only had the furniture for 6 months. Second claim was recent, 31/2 years after my last claim. My elderly dog urinated in his sleep. This is listed in the incidents that are covered, the main reason I took out the insurance was that it covered pet stains and accidents. They closed the claim without even contacting me or giving me a reason.

The process was straightforward once it was explained. The engineer turned up on time and tried his best to remove the stain. However, the number provided (his manager) to deal with the insurance claim would ring out and messages left went unanswered. Therefore the 5 star given is for the engineer himself.

I did a claim with this company and on the beginning I was thinking is like scam .
Because they allocated a engineer to come to my house and that engineer when was the time to come to the appointment he call me and saying the car broke down.
It was like this for almost a month keep saying is coming but still doesn't show...
I call the company and straight away they find me another engineer Ryan was very polite and he explains everything,he was very helpful and professional.
And after that company call me saying they didn't find to match the colour of my sofa to resolve that case and instead they offer me cash payment which to be honest helps me more , because I can buy another sofa.
I can say this company worth it more than 5 star .
And one more thing I wanna say the company can put every engineer in that area which they live.(My advice put Ryan in Surrey)

The worst of the worst! Do not purchase! It's a total scam.
They also don't deal with your complaints and the furniture guy they sent to me his report was a total lie!!

The registration process was easy and effective on line. The engineer arrived promptly to make the repair which was also completed quickly and without fuss.

From start to finish.. intial contact to end result fantastic. Guardsman representative was punctual. Kept in touch by text day before. Also via Martina in office.

Gary arrived and got to work and solved the problem very efficiently

He provided a very courteous and respectful service

Would highly recommend. Thank you

Our initial claim was placed in january 2026, engineer came 19/02/26 still nothing no resilts and no contact, i have rang GUARDSMAN a couple of times to be told they will ring and find out information, and was told they will email there findings, nothing... was sold this by the furniture company , think i will visit them and inform them not to sell this to anybody, maybe a full refund after nearly 7 months of waiting.. please dont send an alternated reply as you have sent to everybody else, no i do not recommend this company...

When the service technician arrived he was polite and thoughtful.
Once I explained what was wrong he took a look and told me what the problem was and what he needed to do.
I was happy that he took the time to explain what he had done.
It made a change to have someone who took the time to listen and explain what was required.

My daughter had brought her new (but quite large!) puppy around to visit. He took exception to the cat sleeping on our sofa, and having chased him off, decided to mark the territory as his own! Did I mention that he is quite large? We didn't spot this until after they had left, by which time our sofa had quite a bad stain on it! Luckily I had taken out a Guardsman policy as part of the purchase. The technician arrived at the appointed time, was friendly and very efficient. He had the stain sorted very quickly and advised us to let it air overnight to dry. The results were excellent. You would never know that it had been stained and repaired. Excellent job!

Whenever i get my sofa cleaned there always polite and make sure im happy with the clean

The staff are very sound and very helpful 👍

Very professional and polite. Marc arrived on time and proceeded to repair the chair, he cleaned up after himself and left the house as he found it. I am very happy with Guardsman and would recommend them to repair your furniture.

Man that came out was great but surprise surprise the intermittent fault didn't show while he was here so they can't do anything. Typical warranty company.

Easy booking experience and the workman was able to fit us in within good time. Sofa cleaner so it looks brand new. Very happy with the service.

Friendly, polite, efficient and got the job done well