Halcyon Days Avis 

Like: The product is splendid and good package
Dislike: the delay but explainable by the move on new building

I placed an order for a "welcome to the World' Box in July, I have not had any advice regarding delivery despite several emails and 'phone messages left with 'Customer Service' which appears to be non existent.
Appalling service given the cost of the products.
Barry Edwards, Western Australia

No response to phone calls or emails.
Customer services message is always that there is no one available at this time
Order although acknowledged as in stock has not been sent

We have the entire collection of your Christmas boxes all in their original boxes and paper so it is incumbent upon us to use your excellent services
Thank you
Peter and Carol Greenhalgh
124 Marina del Rey
California 89292
and
23 Grindleton Road
West Bradford
Clitheroe
Lancashire BB7 4TE

Very responsive. They delayed their delivery due to unavoidable reasons , hence I had to change delivery address. But they were very helpful. No hassle.

The delivery was rather poor as ordered beginning of August (3/5days) arrived end of August!
Fortunately the customer service representative who called me in response to my email was absolutely lovely - much appreciated

Not to be trusted even tho` website looks quality! Appalled by this company's lack of Customer Service - still waiting for product but no communication at all even after several emails. So VERY disappointed with them - I will cancel the payment £156 which they took from my account quick enough....!!!!

Quality made UK items. Designs are detailed with a good use of colour. Well packaged. Items ordered come in their own box,especially useful with Christmas products. Wonderful keepsakes. I have bought many items from Halcyon Days over the years and always been happy not only with the items but the staff,always professional, friendly and showing a wide knowledge of their stock.

The tea cup and saucer to commemorate the coronation of King Charles is beautiful. It took a while to come due to the overwhelming popularity of coronation items but well worth the wait. My mother received royal family commemorative pieces at school while a child in London. This teacup and saucer stands out among them.

Your products are always beautiful and well worth the price. Easy to order and delivery time to US was very reasonable.

Great puzzles, quick delivery.

Beautiful products, well made, hand painted and utterly gorgeous. Brings a touch of something special!

I first heard of Halcyon Days when I ordered ornaments from the White House historical society. I actively sought them out since I collect Christmas ornaments that are unique and of a high quality. During the pandemic and afterwards, I have over 30 of these exceptional baubles; the ones from the Royal family are especially great! However, the CR coronation items were delayed for months and now I am getting seconds priced at full price with blemishes that are below their standards. Orders are delayed with no communication unless I initiated several follow up emails. Halcyon responded with an offer to replace the non-confirming baubles! I await receipt and pray that their reputation for quality is restored along with my confidence.

Loved the bracelet. Easy to order and quick to deliver.

Beautiful products..... there was a waiting period on my last piece because of public interest but I was kept up to date at all times on what was going on and when I could expect delivery. I really appreciated that. My item arrived in perfect condition which is a constant with Halcyon Days.

On placing the order customers were advised of a 6 week pre-order. My order took over 4 months to arrive. I was not kept informed. I had to email customer services and was given inaccurate estimates of how long my delivery would take. No apologies given. Disappointing.

I placed an order with this company, paid for next day delivered and over a week on no sign of order and no response from Customer Services requesting update. Very disappointing.

Bought a bangle as a Christmas present that lasted till about March/April, then it couldn’t close and kept falling off my girlfriends arm. When contacting customer services, the decision made was that it was “our fault” and they refused to even try and repair it. It had been worn very little and in never exposed to damage.

When setting out to achieve a continual objective whilst maintaining a firm nod to the past through time honoured traditions and sentiment, I have to say I have experienced nothing but exemplary service both in terms of product and communication.

As a new, younger breed of customer demographic ordering with this company based on self discovery and also later learning that Halcyon Days products are also held throughout senior members of my family, I was compelled to place a first time order upon learning they have an online e-store and it fell nothing short of my expectations.

I purchased 4 items and have been very pleased.

I also took the time beforehand to research the company and understood the tableware items are finished by hand and will vary for each one produced.

I had one small issue with the finish of 1 product and after a day of thinking about it, I decided to respectfully contact Halcyon Days and was very happy to receive correspondence from one of the order management executives named Katie who provided prompt excellent service and kindly assisted with the return and replacement of the item in question.

As a first time customer, who hopes to be able to cherish the items ordered for many years to come,
I've now based my future purchase decisions on this experience and will be sure to re-visit the online web-store in future and have already recommended to family/friends.

Kind regards,

S ML. Bedassie