I’ve been purchasing from HCL for years and thought I should provide some much deserved feedback. Orders are always shipped quickly and arrive often in 1-2 days. On placing my last order, I forgot to... Voir plus
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Lisez les avis des autres
Fantastic service. Ordered lenses for an event and one was damaged. Staff went out of their way to ensure replacement in time. Great communication, excellent support. Highly recommended.
I’ve worn coloured contact lenses my whole life, and I bought three different pairs. The ones with the lizard shape are impossible to use — they’re too big and too thick, and every time I bli... Voir plus
L'entreprise a répondu
Bought a few pairs of contacts from them. They are very responsive and when I needed contacts on short notice they even let me collect. Comfortable contacts and a good color range
À propos de l'entreprise
Écrit par l'entreprise
Halloween Contact Lenses is an Australian online retailer of costume and coloured contact lenses, based in Melbourne and shipping Australia wide since 2020. We stock one of the largest ranges of Halloween, cosplay and coloured contacts in the country, including full eye sclera lenses, anime and cosplay designs, UV styles, and natural coloured lenses. All of our lenses are non prescription (plano), CE marked, KFDA approved, and made in an ISO 13485 certified facility. Every order is packed by our small team in Burnside Heights, Victoria, and dispatched the same business day when placed before 1pm. Customers can choose free standard shipping, tracked shipping, or express shipping across Australia, and local pickup is available for Melbourne customers who need lenses urgently. We are known for fast replies and fast delivery. Most customer emails are answered within hours, and our lenses regularly arrive in time for events, conventions and Halloween parties on short notice. Whether you are dressing as a vampire, zombie or demon, recreating an anime character, or just changing your eye colour for a night, we help Australians transform their look safely, with free lens cases on yearly lenses and clear guidance on every product page.
Coordonnées de contact
7 Stanthorp Street , 3023, Burnside Heights, Australie
- 0450899518
- support@halloweencontactlenses.com.au
- halloweencontactlenses.com.au
4,4
Excellent
166 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
The contact lenses were received thank…
The contact lenses were received thank you
The lenses have not been used yet but I will assess at a later date
11 janvier 2022
Avis spontané
As someone who creates different looks…
As someone who creates different looks regularly (from creative to sfx makeup) so glad to have found Halloween Contact Lenses! They’re Australian owned, provides quality (and comfortable) lenses and fast delivery, highly recommended! Can’t wait to purchase more styles from them soon!
9 janvier 2022
Réponse de Halloween Contact Lenses
We are thrilled to have you as part of the HCL family! Thank you for sharing your kind words with us.
It means the world to us and to our entire team! We look forward to serving you again soon!
Regards,
Team HCL
I would like it soon please
See the thing is I havnt even received them yet and I spent over $50 on it so please hurry it up
26 décembre 2021
Réponse de Halloween Contact Lenses
Hi Mathew,
Sorry for the delay in delivery. Due to Xmas and New year Australia Post was seeing Huge delays in deliveries. I can see that the order is delivered. Please let us if you have any further questions.
Cheers
Team HCL
Réponse de Halloween Contact Lenses
Hi Amanda,
We are thrilled to have you as part of the HCL family! Thank you for sharing your kind words with us.
It means the world to us and to our entire team! We look forward to serving you again soon!
Regards,
Aditya
Easy to use website and very quick…
Easy to use website and very quick delivery, will be ordering again
17 novembre 2021
Quick delivery, no hassle
Good quality range of lenses. The free lens case is a nice touch. Shipping took less time then expected which is always awesome. Will shop here again when needed 👍
8 novembre 2021
Really great
They were really good but they keep folding in to my eyes but they were really good
2 novembre 2021
Bad experience.they made Lens which I…
Bad experience.they made Lens which I couldn't see it. I was wondering how I could wear something O can not see. Waist of money.
1 novembre 2021
Awesome
Awesome! Look so good. Easy to apply. Easy to take care of and store. Dunno if I put on the right way but lucky I’m only wearing one blind eye lense in otherwise I’d actually be blind!
10 octobre 2021
Quick and easy postage awesome customer…
Quick and easy postage awesome customer service
8 octobre 2021
Réponse de Halloween Contact Lenses
Hey Shannon,
We are thrilled to have you as part of the HCL family! Thank you for sharing your kind words with us.
It means the world to us and to our entire team! We look forward to serving you again soon!
Regards,
Team HCL
Received the lenses on time and they…
Received the lenses on time and they looked perfect. Can’t wait to wear them. Good quality, perfect colour and very good customer service. Very happy and satisfied with the product. Would highly recommend. Best quality yet so reasonable in price.
7 octobre 2021
Avis spontané
Réponse de Halloween Contact Lenses
Hey Kanchan,
We are thrilled to have you as part of the HCL family! Thank you for sharing your kind words with us.
It means the world to us and to our entire team! We look forward to serving you again soon!
Regards,
Team HCL
I did not received the contact lents
5 octobre 2021
Réponse de Halloween Contact Lenses
Hi Kelly,
Sorry that you haven't received your order yet, currently we are seeing huge delays with Australia Post delivery network. Please reach out to warehousing team at support@halloweencontactlenses.com.au and they will be able to follow up Australia Post on your behalf.
Thanks
Team HCL
Chocolate colour lenses
Absolutely best experience. Everything at your fingertips. From pricing to ordering everything is so intuitive . Lenses arrived correctly and quickly. Good price, too. Very pleased.
Worth buying here .
4 octobre 2021
Réponse de Halloween Contact Lenses
Hey Komal,
We are thrilled to have you as part of the HCL family! Thank you for sharing your kind words with us.
It means the world to us and to our entire team! We look forward to serving you again soon!
Regards,
Team HCL
Have not received after ordering over…
I realise now the delay in receiving my order was Australia post fault. I am very happy with my order which was rectified quickly by Halloween eyes and with good communication I highly recommend this company
1 octobre 2021
Réponse de Halloween Contact Lenses
Hi Brian, Sorry for the delay in receiving in your order. Australia Post is facing huge network delays due to COVID-19. Here is your Tracking number
0207059809848006060992 . The package is onboard with delivery driver. hopefully it should arrive soon. Please let us know if any issues.
Received my order pretty quickly and…
Received my order pretty quickly and tested them out. Very excited to wear these this Halloween with my cosplay costume. Thanks for the awesome service 👌
29 septembre 2021
Réponse de Halloween Contact Lenses
Hey Shifa
We are thrilled to have you as part of the HCL family! Thank you for sharing your kind words with us.
It means the world to us and to our entire team! We look forward to serving you again soon!
Regards,
Team HCL
Packaging came bruised
Packaging came battered and the box in with the lenses were held were damaged, the case in which the contacts came were flimsical however the lens were really thin but looked great and did the job
27 septembre 2021
Réponse de Halloween Contact Lenses
Hi Ryn,
Thanks for your feedback. We have already launched an investigation with our courier to make sure all our parcels are handled with care.
Thanks
Team HCL
Not happy with them
27 septembre 2021
Réponse de Halloween Contact Lenses
Hi Paris, We take our customer feedback very seriously. Can you please explain what we could do to provide a better experience. Please get in touch with us at support@halloweencontactlenses.com.au
Speedy Amendment
The package arrived quickly, but one of the sets for lenses happened to be the wrong colour. I quickly contacted the store and they immediately sent another set of the correct lenses, even upgrading them to a "Yearly" set with Express shipping without any extra cost!
Quite pleased with the customer service, even considering the initial hiccup.
19 septembre 2021
Réponse de Halloween Contact Lenses
Hey Cameron,
We are thrilled to have you as part of the HCL family! Thank you for sharing your kind words with us. And again sorry for the Mishap but always there for our customers. We are also working with our warehousing to make sure to minimise human errors.
It means the world to us and to our entire team! We look forward to serving you again soon!
Regards,
Team HCL
I still haven’t even received it ever received my contact lenses
I still haven’t even received it. So no I don’t have a good review
13 septembre 2021
Réponse de Halloween Contact Lenses
Hi Santana, After checking with courier we have found that the parcel was delayed but it should have been delivered now. Sorry for the inconvenience.
Please get in touch if you have any further concerns.
Cheers
Team HCL
Haven't received item or had any…
Haven't received item or had any further correspondence from seller
3 septembre 2021
Réponse de Halloween Contact Lenses
Hi Helen,
Sorry for the inconvenience please get in touch with our support team at support@halloweencontactlenses.com.au and we will get this sorted for you.
Cheers
Team HCL
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