Hampers Galore  Avis 

Order was as pictured.
Thank you

Ordered a Christmas Hamper for my parents. Very easy to order, track the order and delivery was on time. I live overseas and this site is a great option for gifts

I ordered a 700ml bottle of single Malt. What was delivered was a 500ml Blend. When I complained, they went silent, no response. Very dodgy. Don't trust them.

The ordering process was easy Delivery very prompt and I loved that they kept me informed when order would be delivered I was able to let my Daughter know when to expect it My Daughter was delighted with the hamper

Very impressed with basket and progress advice along the way as bought gift from NZ for Australia family. Excellent response

Great communication! Great products! Fast delivery!

Easy to use website. Great hampers available and personalisation options. Didn't get the 5 stars because they dont deliver on the weekend!

Easy ordering, reasonable prices and fast and reliable delivery.

I’m really disappointed with my recent experience. I ordered one of the curated gift boxes to be sent directly to my daughter, to congratulate her for finishing her final Uni exam - a thoughtful concept in theory - BUT one of the items was missing - a teddy bear dressed in a cap & gown in honour of her upcoming graduation.

The only reason I discovered the bear was missing was because I happened to ask her 'how cute was the bear in its cap and gown', in which she replied, “What bear?” Under normal circumstances, I would never have known something was missing, as these boxes are designed to be opened and enjoyed by the recipient, sent directly to them - not checked item by item.

What added to my disappointment was the response I received. I was asked to provide photographic evidence, which feels unreasonable considering the nature of your product. Most people don’t photograph every item inside a gift box, especially when it’s sent directly to someone else. Yes, many may take pics of their gift, but you can not assume that every person will. Under normal circumstances, if sent to a colleague per say, I may not have found out the bear was missing for days if not weeks.

However, in this case, I found out the bear was missing the same day it was delivered and instantly emailed the company to let them know - it was a Friday so I did not receive a response until the Monday - when they asked for photo evidence. After a weekend that my daughter had opened and used most of the products (the spa gift box) and eaten the chocolates and the cookie.

It’s disheartening that not only was the order incomplete, but the follow-up left me feeling as though my honesty was being questioned. After receiving multiple requests to review the service, I felt it was important to share this experience transparently.

Found the site offered a lot of choices and pricing was reasonable. Did get caught out missing initial discount offer, but apart from that. happy with service and delivery times

Great place

Very Quick and my client was pleased with his Hamper!

Just adding my voice to the long list of disappointed customers—this company’s service is beyond unacceptable.

1. False advertising on delivery. Their website loudly promises “next day delivery nationwide.” I ordered a Father’s Day hamper, paid for express shipping, and yet a full week later there were still no tracking updates. Completely misleading.

2. Customer support that doesn’t support. When I called, the representative couldn’t answer a simple query and brushed me off by telling me to “just send an email” if I wanted to complain. The whole interaction felt rushed, like they were just trying to get me off the line.

At this point, I can’t even comment on the quality of the hamper—I still don’t have it. What I can say is that for the price I paid, this level of service is unacceptable, especially when the gift completely missed the occasion it was meant for.

Bottom line: I do not recommend this company and will never purchase from them again. Save yourself the stress.

EDIT: Received this automated reply to my review, which just adds to the hilarity of the situation.

“Thank you for your feedback. Blah… blah… blah…

As soon as the issue was reported, we offered either a refund or a replacement, as per your preference. In this case, a refund was processed in line with your request.” —> FALSE. Your support person brushed me off and asked me to send an email for my complaint. No offer of refund or replacement.

My mistake for not looking at the reviews before buying. Hampers Galore, DO BETTER.

I ordered a hamper for Coolangatta and it arrived within 24hrs. Very prompt service.
Recipient was so pleased with the selection of wine and chocolate.

Great quick service - however the card was sent with nothing written inside it, and I did add some lovely, nice words to the person it was sent to.

After placing an order for $110, I received an underwhelming and damaged hamper. Upon opening the box, I was hit with the smell of beer—one of the bottles had leaked, soaking the entire gift. In addition, the packet of chips had burst open in transit, leaving me with a wet, damaged box and a ruined card.

This hamper was not for me, but was meant to be gifted tomorrow. I paid for express delivery to ensure it would arrive in time. It was purchased on behalf of multiple parents as a thank you gift for our basketball coach. Now, we have no present to give, and I’m left scrambling last-minute to try and organise a replacement.

What’s even more frustrating is the lack of accountability from your customer service representative, Ani, who dismissively claimed this kind of thing happens in transit—even though your website claims to take the utmost care in packaging and delivery. I’ve ordered from many other hamper companies before and have never experienced something like this.

To make matters worse, I have requested a full refund, and have now been ignored and left on read.

This has been a deeply disappointing experience, both in terms of product quality and customer service. I expect this to be addressed immediately and will be escalating this matter further if I do not receive a satisfactory resolution.

I ordered a 60th indulgent hamper pack for my friend, I added 1 bottle of verve and a customised chocolate pack I paid over $300 for it. When I was ordering online I spoke to their online person ( now I’m not so sure if she was human or Ai) asked them to add the Verve as I couldn’t do it. I couldn’t see the Verve on my end but was told it was there, on the Monday morning I received a call to say they couldn’t deliver until the Tuesday, I asked Don if my delivery was definitely correct as it was hard to get the Verve in, I said again pamper pack which was a dressing gown, bath salts, a few other indulgent things plus chocolate pack he said yes. I was ok that delivery would be the Tuesday. My friend received the pack with no dressing gown, no chocolates or balloon with happy 60th on them. It did somehow have 2 bottles of verve a couple of chocolates and a broken cup. When emailed customer service several times, I was told I didn’t speak to anyone on the Monday morning and I didn’t message anyone on line, so apart from being made to feel like I was lying, it was then written that the pictures are for display purposes only. The only thing they were happy to do was give me my money back for a broken cup. Never ever again will I use this company.

Poor customer service on this occasion!

I provided over a week for the Birthday order to arrive and it didn’t show up.

Upon speaking with the customer support person they didn’t seem resolution focused.

So the birthday has been missed.

Disappointing as the website and gifts looked very nice .

Do NOT select the FG ("free gift") voucher at check out. There is NO free gift. When I followed this up I was told that the free gift option isn't always available - if can't supply it, then don't offer it! I think they just didn't see that I had selected the free gift option because they didn't read my order properly when processing it. I could've got 10% off my order instead. This company was not interested in offering any form of compensation either. I have bought from here a number of times now but won't again in the future.