Terrible service! I ordered and paid for same day service.As it was a collegues birthady that day. When it didn't arrrive i contacted them they said i missed the cut off by 30mins, however their websi... Voir plus
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Lisez les avis des autres
I did an online order - Large pamper pack, chocolates and Prosecco. I took my time perusing all the choices and adding extras. I found the ordering and payment very easy, discount applied no problem... Voir plus
L'entreprise a répondu
Your website says same day delivery if ordered before a certain time and I paid express delivery yet it came 2 days later. Rang your customer service and asked them to refund me the express delivery b... Voir plus
L'entreprise a répondu
Solid five stars from me. Easy to use website with the ability to make changes or entirely yr own hamper. I was thrilled with the quality of the hamper I chose and the quick trackable delivery. Will b... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Fournisseur de produits alimentaires
- aussi dans
- Boutique de cadeaux
- Fournisseur de cadeaux d'entreprise
- Magasin de bonbons
- Magasin de souvenirs
À propos de Hampers Galore
Écrit par l'entreprise
Making Moments Memorable
Whether it’s for a loved one’s Birthday, an Anniversary, just to say Thank You or any Special Occasion, our wide range of gourmet Australian gift hampers are designed to delight and surprise!
Choose from our wide range of fine wines, gourmet foods, indulgent chocolates, beer and cider, whisky, our vegan and organic items, and many other exciting products, with next day delivery Australia wide.
At Hampers Galore, we have new additions being constantly added to our range of scrumptious delights. We love creating gifting ideas to suit your every need! You can even Create Your Own Hampers and personalise items!
Make sure you ride the polar express to our Christmas Gifts section dedicated to helping you spread joy amongst your loved ones in new, fun, and exciting ways. Or if you’re looking to thank your employees and clients to show them their cherished, stop by our Corporate Gifting section!
Shop through our range of Christmas gifts, gifts for him, gifts for her, gift hampers and corporate gift boxes. Our Australian gift hampers are the gift idea you are looking for! Take a look through our online store and discover new ways of gifting!
VISIT US TODAY
Coordonnées de contact
28 Volt Circuit, Dandenong South, 3175, Melbourne, Australie
- 1300 459 569
- customerservice@hampersgalore.com.au
- hampersgalore.com.au
3,5
Moyen
2 k avis
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A répondu à 92 % de ses avis négatifs
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don’t waste your money
I spent over $300 on an order that I placed carefully and correctly through the Hampers Galore website, but what I received didn’t reflect that at all. I created three separate hampers (one for my brother, two for my sisters) and selected “x2” on a custom hamper so each of my sisters would get one. Instead, their gifts were packed together in the same box with no warning, and I wasn’t informed that I had to email separately to make this request. How would I have known?
On top of that, I paid for three cards but only received two, and the messages printed on them were ones I had removed before placing the order. I just wanted blank cards so I could write my own.
When I reached out, support was polite but kept shifting blame back on me for not knowing things I couldn’t possibly have known. I followed the checkout process exactly and still ended up with combined gifts and missing products.
I wasn’t able to present these hampers the way I planned, and for what I paid, that’s really disappointing. Customers shouldn’t have to chase clarity or beg for compensation when the company didn’t deliver what was paid for.
16 juin 2025
Avis spontané
Réponse de Hampers Galore
Hi Bayanne,
Thank you for taking the time to share your detailed feedback. We’re genuinely sorry to hear that your recent experience with us fell short of expectations. We understand how much thought and care went into your order, and it’s disappointing to know that the final result did not reflect what you had intended, especially given the significance of the gifts and the amount spent.
Let me clarify the situation for you. I’ve discussed this thoroughly with our processing team to ensure we have a full and accurate understanding of what occurred.
Firstly, after reviewing the order details, we found no notes indicating specific instructions for packing the hampers separately or for leaving the cards blank. We also could not locate any prior communication from you before dispatch requesting these changes. The first message we received regarding this matter came after the delivery had taken place.
For Create Your Own (CYO) orders, our team follows a standard packing process, which includes combining items when multiples of the same hamper are ordered—unless otherwise specified by the customer at checkout. Similarly, unless blank cards or specific messages are clearly requested, our system prints what was last saved before the order was finalised.
That said, we completely understand your frustration. It’s not the experience we want for any of our customers, especially when gifting is meant to be a joyful and personal moment.
To help make things right, we’d like to offer a $10 refund for the missing card. Alternatively, if you’d prefer, we can provide a discount code to use towards a future order as a gesture of goodwill. Please let us know which option you’d like to proceed with.
We truly appreciate your feedback, as it helps us identify areas for improvement and ensures better clarity for future customers. If there’s anything further we can do to assist, please don’t hesitate to reach out.
Réponse de Hampers Galore
Hi Sam,
Thank you so much for your lovely feedback!
We’re thrilled to hear you were happy with our communication, products, and delivery speed. Your kind words mean a lot to us, and we’re so pleased we could help make your gifting experience a positive one.
We look forward to helping you again soon!
Réponse de Hampers Galore
Thank you for your lovely feedback! We're so pleased to hear you received excellent service and that your order arrived the next day.
We appreciate your support and look forward to assisting you again soon!
Product is excellent & service is…
Product is excellent & service is brilliant. I will definitely use them again.
29 avril 2025
Réponse de Hampers Galore
Thank you so much for your lovely feedback! We're delighted to hear that you were happy with both the product and our service. We truly appreciate your support and look forward to assisting you again in the future.
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY: We wanted to send a Hamper to a loved one in Perth. Their website stated next day delivery - guess what they are in Melbourne so it took several days to arrive. We bought several personalised items - none were delivered. When we queried, they only wanted to offer store credit - still debating refunds. Not worth the hassle. Next stop Consumer affairs Victoria.
9 avril 2025
Avis spontané
Réponse de Hampers Galore
Hi David, Thank you for sharing your experience, and we sincerely apologise for any inconvenience caused. We understand your frustration, and we take your concerns seriously.
Please be assured that we are investigating the issue thoroughly to understand what went wrong and to provide a suitable resolution. We will get back to you as soon as possible with a proper solution.
Your feedback is important to us, and we are committed to resolving this matter promptly.
Don't usually leave a negative review…
Don't usually leave a negative review and always give the company benefit of the doubt but after multiple issues has changed that... First time I notified the team as a courtesy of goods turning up damaged. I give them the benefit of the doubt. Second time I messaged them dissatisfied and frustrated to get a reply that was unlucky better luck next time. After spending over $2,000 with this company and having no accountability for there product I will be taking my business elsewhere.
5 février 2025
Réponse de Hampers Galore
Hi Jake, Thank you for taking the time to share your feedback.
We’re truly sorry to hear about your experience and understand your frustration, especially after being a loyal customer and placing multiple orders with us.
If you require any further assistance or would like us to look into these issues in more detail, please don’t hesitate to contact our customer service team.
Absolutely horrible DONT WASTE YOUR MONEY
Absolutely horrible!
Items small as and cheap crap!
Sent the wrong cup with a random family on it! Packaged horribly, I spent almost $200 trying to send my dad something for his 60th birthday because I couldn’t be with him and this has absolutely broken my heart!!! It’s been Thrown together, looks like crap! no care or love put into packaging, delivered on the wrong day when I paid extra to be delivered on his birthday! what a waste of money! Thanks for nothing.
19 mars 2025
Avis spontané
Réponse de Hampers Galore
We’re truly sorry to hear that your experience did not meet your expectations, especially for such a special occasion. We understand how important this gift was to you, and we sincerely apologise for any disappointment caused.
Please reach out to our customer service team at customerservice@hampersgalore.com.au or call us on 1300 459 569. We would love the opportunity to look into this further and assist in any way we can.
***DO NOT BUY FROM THIS COMPANY***
***DO NOT BUY FROM THIS COMPANY***
If I could give them a minus star review I would. My partner bought an expensive chocolate hamper. Three of the chocolate products were whiteish on the back and the chocolate tasty chalky. My partner wrote an email to ask for a refund for these products. Hampers Galore refused saying he hadn’t emailed in the stipulated timeframe (I was sick and could open the hamper for 1.5 weeks - as soon as I saw the chocolates he emailed and explained I’d been sick but they wouldn’t do anything). He emailed back saying he was very disappointed. I also called the company and asked to speak to the person in charge but the person who answered the phone said he was just a phone operator and didn’t have another phone number I could call to speak with a manager. At the end of the call he offered me a full refund. I then received a follow it w up from someone else saying I wouldn’t receive a full refund. The treatment was horrendous.
25 février 2025
Avis spontané
Réponse de Hampers Galore
We sincerely apologise for your experience and understand your frustration. We strive to provide quality products and customer service, and we regret that we did not meet your expectations.
If there’s anything further we can do to assist, please let us know.
The hampers are worth while and have…
The hampers are worth while and have enough variety. Deliveries are on time and tracking is very easy to see. Will use in the future again
12 décembre 2024
Réponse de Hampers Galore
Thank you for your kind words! We're so pleased to hear that you found our hampers worthwhile and enjoyed the variety. It's great to know our delivery and tracking met your expectations. We look forward to serving you again in the future! 😊
Réponse de Hampers Galore
Thank you for your wonderful feedback! We're so pleased to hear that you were happy with the prompt delivery and presentation of your hamper.
We truly appreciate your support and look forward to serving you again.
Great choice and well priced
Easy to use and lots to choose from. I always use Hampers Galore for presents to our daughter In Australia.
Nice range of goods to choose from both edible and spa ranges. Plenty for all budgets.
3 mars 2025
Avis spontané
Réponse de Hampers Galore
Thank you for your kind words and for choosing Hampers Galore for your gifts! We're delighted to hear that you find our website easy to use and enjoy our range of hampers.
We truly appreciate your continued support and look forward to delivering more special gifts to your daughter in Australia.
Ordered Thursday night for same day…
Ordered Thursday night for same day delivery expecting it to arrive anytime Friday. Didn't come until Saturday morning.
13 février 2025
Réponse de Hampers Galore
We sincerely apologise for the delay in your delivery. While we strive to meet our delivery timelines, unexpected delays can sometimes occur. We appreciate your patience and understanding.
Beautiful products and fantastic…
Beautiful products and fantastic service. Thank you.
27 février 2025
Réponse de Hampers Galore
Thank you for your kind words! We're delighted that you loved our products and service. We appreciate your support! 💖
Prompt delivery and great range of hampers
Prompt delivery easy to navigate the website, however I did email twice after ordering and did not receive a reply which was the only let down of the whole experience.
13 février 2025
Réponse de Hampers Galore
Thank you for your feedback! We're glad you were happy with the delivery and ordering process. We sincerely apologise for the lack of response to your emails and will work on improving our communication. We appreciate your support!
Absolutely brilliant hamper with…
Absolutely brilliant hamper with awesome products, thank you 😊
13 février 2025
Réponse de Hampers Galore
Thank you for your wonderful feedback! 😊 We're delighted to hear that you loved the hamper and its contents.
I placed an order on the 30th January…
I placed an order on the 30th January 2025 to be delivered to my son and daughter in law on the 31st January as a thank you for taking me to the tennis. My order didn't arrive. It was sent to me (wrong address) 4 days late. My order included 2 bottles of very expensive wine which was delivered by Australia post. Package was hot on arrival. I requested for a new one to be sent to my son to which you agreed. 5 days later still no hamper delivered. Very frustrating and disappointed. After many phone calls and time frame I asked for a refund. The hamper was picked up and refund given. I would not recommend in my experience using Hampers Galore.
30 janvier 2025
Réponse de Hampers Galore
We sincerely apologise for the experience you had with your order. We understand how frustrating this must have been and appreciate your feedback. While we regret that we were unable to meet your expectations on this occasion, we value all customer experiences and will continue working to improve our service.
— The Hampers Galore Team
Great products,most were delicious
Great products,most were delicious
All consumed within 4 days by my family
9 février 2025
Réponse de Hampers Galore
Thank you for your wonderful review! We're thrilled to hear that you and your family enjoyed the products and that they were a hit. It’s always great to know our hampers bring joy. We hope to serve you again soon!
Arrived in good time with no damage...
9 février 2025
Réponse de Hampers Galore
Thank you for your feedback! We’re delighted to hear that your order arrived on time and in perfect condition. We appreciate your support and look forward to serving you again soon!
Great choice and well priced
Easy to use and lots to choose from. I always use Hampers Galore for presents to our daughter In Australia.
Nice range of goods to choose from both edible and spa ranges. Plenty for all budgets.
7 février 2025
Réponse de Hampers Galore
Thank you for your lovely feedback! We're so glad you find our website easy to use and enjoy our range of hampers. It’s wonderful to hear that you choose Hampers Galore for gifts for your daughter in Australia. We truly appreciate your support and look forward to serving you again!
The recipients were most pleased at my…
The recipients were most pleased at my choice of a gift. Thank you :)
4 février 2025
Réponse de Hampers Galore
Thank you for your lovely feedback! We’re so happy to hear that the recipients loved your gift choice. It’s always great to know that our hampers help make special moments even better. We look forward to assisting you again in the future! 😊
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