Hansgrohe UK Avis 495

I experienced outstanding customer service and support from Emma Wood, Customer Technician at Hansgrohe UK. Emma was very sympathetic, understood the technical problem I had, and resolved it speedily, to my complete satisfaction.
Many thanks Emma
Henry O'Hara

Great customer service support and resolution from, Abigail Price Harrison, Customer Service Team Leader. She resolved an issue with a shower very expediently and professionally. Order Number 5602817534.

Needed help with a shower which suddenly went cold. Emailed the team a d got prompt, helpful responses so I could get the replacement items needed in advance of the plumber coming.

Tap losing flow I thought it 3 years old and just wanted advice to dismantle but was advised still in guarantee and within days a new cartridge arrived f.o.c. with instruction and key. Very impressed.

Nothing but the highest praise for this company, and above all those who make it tick their employees !!! Consistently sought solutions to trickish little problems and always found the answer irrespective as to the effort involved. Can't rate them highly enough. My continued thanks.

Product - Croma E280 Hansgrohe Thermostat HG14
Issue with the controller on the temperature bar.
Water is not regulated properly and fluctuates in temperature.

There is a gap in the temp controller that my child can get their finger stuck therefore posing an immediate health and safety risk.

It also swivels round and one can lose the where the mid point sits.

Hansgrohe response has been non urgent stating a 10 day wait to order the part and 4 to 6 weeks lead time for the engineer to visit. In any circumstance this is woefully slow. The lady raising the ticket has been great but process to get it sorted is poor.

Flagrant use of delaying tactics in order for end users to get fed up and try and fix it themselves although item is under guarantee.

I interacted with Hansgrohe Customer Support via email regarding a replacement part for a shower.
Responses from Emma Wood have been quick and accurate, providing part numbers, fitting instructions etc. During installation I managed to lose a fixing. I emailed Emma, who kindly agreed to send me a new part as a gesture of goodwill even though the shower was out of warranty.
This kind of customer service creates brand loyalty, and onward recommendations to friends and family.
Thank you Emma and Hansgrohe.

Excellent service. I had an issue with a Hansgrohe product, I contacted them via the website - very quick response offering a replacement item which was shipped very quickly. Daniel was extremely helpful.

I needed to seek advice from Hansgrohe the supplier of a tap which was among a list of bathroom furniture items, which was supplied by a local company Ebberns in Apsley in May 2024. We experienced a problem with the taps water flow, in my wife’s wash basin. Due to a lack of inertia on our part. 2 years later we discovered Ebberns had selected the wrong tap.I raised the matter with Hansgrohe, and I was referred to the customer technician Emma Wood, who in a reply to my email explained, that the tap was specifically for a high pressure water system not gravity fed. I was impressed by Emma’s professionalism in handling my problem, by suggesting a replacement aerator either to Ebberns or my home address. I suggested Ebberns and it arrived 24 hours later, FOC.
I fitted the aerator immediately and took a picture of the
Vastly improved water flow, which I sent to Emma, letting her know how delighted my wife was, which I could not have come ask for anything more, and thanked Emma for resolving our problem so efficiently.An excellent ambassador for Hansgrohe.

Brand new tap, slow to shut off and constant drip. They asked for video which I supplied. They sent a plumber to look at, he changed cartridges and no better. He took a video and said head office would contact to advise. Last I heard.
Poor quality for price

The service that I received from Customer Technician, Emma Wood was flawless, and there are no other words other than that.

We have ordered numerous AXOR products, one of which open opening the box had all connection parts missing.

Emma was not only prompt in responding to all my queries via email, she provided a stressless and speedy solution in offering to send all the missing parts directly to me which was covered in the warranty.

It is a rarity these days that you are able receive a response let alone an immediate solution. Emma should be commended not only for her product knowledge and performance but her sheer ability to have a conscience to undertake her job with a high level of due care and attention.

I wish there were more Emma's within businesses, unfortunately, this is definitely not the case!

Thank you, Emma xx

The most reliable company. If any issues, helpful customer service.

Excellent customer service new hose sent out immediately can’t fault them.

The best customer service I've experienced in recent years. I sent an email to Hansgrohe as the handle of the mixer tap I'd had installed three years ago was not closing properly. Not only did I receive a prompt email from customer support, I was amazed that the spare part was delivered the following day.

Metropol tap terrible. Have two installed in new build. Aerator on one broke after 9 months and both cartridges have gone floppy. Hansgrohe uk don’t care unhelpful and won’t send spares to our location. AVOID AVOID AVOID

Our Hansgrohe kitchen mixer tap developed a problem after a fairly short time. I contacted customer support at Hansgrohe who advised that the cartridge needed replacing. They ordered it from Germany and arranged for one of their plumbers to fix it. He rang to arrange a convenient appointment, arrived promptly and carried out the repair in minutes. He was extremely polite and advised us not to use cleaning products on the tap in future, just plain water. All this was done free of charge. Unbeatable service from Hansgrohe.

Excellent service provided, especially by Emma in researching the correct parts required to fix the shower

Emailed Hansgrohe a photo trying to trace a part for a shower, within 24 hours they contacted me with the part order number and said as the faulty part was only three years old they would replace it under warranty.
Part delivered the next day excellent customer service a rare commodity these days

The service that i recieved initially from Lewis on 21/10/25 and Emma Wood on 22/10/25 was absolutely impeccable. The after sales support is just 1st class and that is why i keep on buying Axor Hansgrohe.

Just had a call with Ben Bushell in Technical team regarding issues with my water temperature . Ben went the extra mile by sending me a link which allowed him camera access to my shower controls and after lots of great advice and guidance managed to give me a much easier solution . No need to replace the cartridge after all ( phew!) and just needed a simple tightening of a grub screw to secure the handle. All good . Amazing support from a fantastic quality of shower systems .