GROHE UK Avis 500

I have had to get in touch with Grohe twice over the last 6 years and twice their customer support service has been one of the best I have dealt with. Their quick and professional approach to my queries have been hassle free and should be commended. Well done

Contacted the customer support and the responce was excellent and helpful. Jason was great, sending me links and pdfs too.

I have a near 20 year old in wall Grohe shower unit that required replacement of the temperature and flow cartridges. I believe that these are no longer manufactured but having sent photo's of the unit to the Grohe technical team, I had within 24 hours, exact identification of the parts, their part numbers and authorised dealers who had residual stock available. Duly purchased and fitted perfectly. Brilliant service, communication and attention to customer needs. I could not be happier. Thank you!

Great customer service from Grohe

I bought a fitting which the plumber had somehow managed to mislay the screw for. I contacted Grohe to ask for details of what was required, planning to buy a screw myself, and they got back to me quickly and effectively. Unfortunately they couldn't send the exact screw (it was part of the set) but sent one with an identical thread which I subsequently cut to size. Thanks!

The products and customer service are both top notch. I’ve purchased their smartcontrol product and after using it for some time I’ve since decided to switch all my water appliances to Grohe. Really well built, easy to install and a pleasure to use.

The support and customer service is absolutely fantastic. Through no fault of Grohe’s my faucet was not working as intended. The customer support agent (Chris) took the time to work out the issue with me and quickly identified the source of the problem. He the provided very helpful advice to get everything working as it should.

A very happy customer, and would recommend their products.

I love Grohe products, they are well made and aesthetically pleasing. Also their customer support is amazing.

Great. I was looking for a part for my shower - the team asked the right questions to identify it and confirmed the part number. So I could get it ordered.

Having a water escape issue with a Grohe wall-hung toilet system.

Very easy calling their CS number 02082832840 from their website, opt 1. Chris understood the toilet system and although it's a highly unusual, a 'never heard of before type of problem', he guided me to check images online to identify the type of inlet valve compared to my video and images taken.

We agreed can't be a cistern leak, they are blown-mold made and never leak, so had to be what I suspected, water escaping during the filling.

I could see there was a tube missing from my valve, so splashing must be happening, also maybe a missing blanking bung nearby.

I had to email to get a Ref, and in response he managed to have the parts ready with envelope to go Next-Day delivery foc.

My email wasn't received, think it's MS outlook problem, so was late in afternoon when processed and he still said he'd make the post.

Couldn't have asked for more, so superb CS Exceeded my Expectations.

Lastly, when issue is rectified, the toilet system is impressive. Well made, fairly easy to install for someone competent. Instructions could be clearer, I referred to videos online and used experience. A plastic tube nut broke that fits in the ceramic pan, got around with CT-3 type flexible glue and the grub screw when tightened will do the job rather than my improvising; that was just to hold the plastic lug in situ whilst inserting pan into threaded rod. Whilst that might be a tiny flaw the solid metal frame is excellent. The pan is good looking (for a pan!) It should re-fill silently and very fast, somewhere about 15s for a full 6L flush to re-fill.

Small leak from new shower valve during installation. Was quickly put through from customer services to Chris in technical support who set up a video call to look at the part. I sent an email with pictures, confirming the issue, and Chris was able to find a replacement in the warehouse, which he despatched the same day. Absolutely first class service.

What a simple and painless experience. Dropped customer support an email to say a tap had failed. Received a reply to discuss the issue promptly followed by one agreeing to replace the unit, as it was a kitchen mixer. The only problem was UPS not sending out the collection email, however this was quickly resolved. Their customer service team contacted me and 15 minutes later, new tap in hand, all sorted. Thank you Grohe and Chris especially. Fantastic service

I needed a small replacement part and they were super helpful sending it to me for free.

Great products and great service.

Spoke and dealt with Manisha. Absolutely first class service and support. Took time to find my historic information and arranged for a replacement item to be sourced from Germany.

Was not sure what replacement kit to get for my shower. Fantastic service from there technical help.

Very rarely leave a review. But wanted to leave a review for Chris (Technical Customer Services Coordinator). Contacted via email, as I had shower cap cover break on my shower. Chris managed to find one in his office & get it sent to me.

Just brilliant customer service. Above & beyond to help.

Contacted Customer Services about a problem my son had regarding an Adagio Cistern - quick response with a positive solution from Sam. On another note I wanted to mentioned that I've used Grohe products for a number of decades and have always found them to be excellent.

Incredible response time, great communication and brilliant product knowledge

Excellent aftercare service from Jason Forte-Passey. Thank you.

Phenomenal service! my shower mixer part needed replacing and it got sent straight away.

Thank you so much

Very fast response. Issue resolved as a result of documentation supplied by Groher. Polite and professional too!

For a company founded in Germany and now owned by a Japanese company, i would have expected the operating instructions for a Grohe Sensor tap to reflect the quality and detail these nations are famed for. However the schematic type instructions, were frankly hard to decipher.
Thankfully Jason from Grohe Technical Services saved the day and took the time and trouble to email me clear, precise and helpful instructions. I couldnt have managed the process without his help. Excellent service!