Over the months I have bought from Happen their customer service has really improved. Since Ellie especially has been dealing with my account it has felt extremely efficient, friendly and so helpful,... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I am so grateful for the help your company has provided. This journey has been life-changing for me. My cholesterol levels have improved significantly, and the boost in my self-confidence is incredibl... Voir plus
L'entreprise a répondu
Emily's a breath of fresh air. I had an issue and she sorted everything out nothing was too much trouble. Everything up to now has been a positive experience. Thank you for all your help. Much appreci... Voir plus
L'entreprise a répondu
Poor poor poor! Followed link in an online ad as offered discount on Mounjaro. Went through the whole process and placed order only to receive an email 2 days later to say that ‘due to some people... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
At Happen, our mission is to support people on their weight-loss journey with care, professionalism, and a genuinely human approach. We believe healthcare should feel personal, supportive, and easy to understand, which is why we take the time to listen, explain options clearly, and tailor guidance to each individual. From consultation through to treatment and delivery, we aim to make the process smooth, straightforward, and reassuring. Our team is passionate about providing real, responsive support — not automated interactions — and building trust through clear communication and consistency of care. Safety is central to everything we do. As a regulated provider, we have a duty of care to ensure prescribed medications are handled and delivered securely, protecting both our customers and the wider public. Happen operates on a transparent subscription-based model, designed to deliver safe, effective treatment while maintaining fair and competitive pricing. If you’re looking for trusted, supportive care from a team that genuinely puts people first, we’d love to support you on your journey.
Coordonnées de contact
Royaume-Uni
- help@happen.co.uk
- happen.co.uk
3,9
Bien
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Happen offers a great service
Excellent service delivered on time, helpful team
20 août 2025
Avis spontané
Réponse de Happen
Dear James,
Thank you so much for your kind words! We're thrilled to hear you were satisfied with our service and that our team was able to assist you effectively. Delivering on time and being helpful are top priorities for us, and your feedback means a lot. We look forward to working with you again!
Kind Regards,
The Happen Team
Réponse de Happen
Hi Ivan,
Thank you for your feedback! We're really glad to hear McKyle was able to support you — we’ll be sure to pass on your thanks to him.
If you need anything else, don’t hesitate to reach out.
Kind regards,
The Happen Team
Look at all your
My experience with Happen has been up and down. Unfortunately my debit card was compromised and I received a new card, it took 3 weeks to update my payment. This obviously delayed my prescription and since then delivery has always been late.
I'm happy with my weight loss. But the communication could have been better
20 août 2025
Avis spontané
Réponse de Happen
Hi Kerry,
Thank you for sharing your experience with us. We’re glad to hear you’re happy with your weight loss progress — congratulations on that achievement!
We’re really sorry to hear about the payment update delays and the impact they had on your prescription and delivery. We understand how frustrating that must have been, and we appreciate your patience throughout. Your feedback about communication is important to us, and we’re committed to improving in this area to provide a smoother experience for you and all our customers.
If there’s anything we can do right now to assist or if you have any questions, please don’t hesitate to reach out.
Thank you again for your honest feedback, Kerry.
Kind regards,
The Happen Team
Good customer service
I had a phone call with Krishna. He was very help. Managed to help me sort out my issues. He was very professional and helpful.
19 août 2025
Avis spontané
Réponse de Happen
Dear Mrs. Alexander,
Thank you so much for your kind feedback! We're delighted to hear that Krishan was able to assist you and provide the professional support you needed. We'll be sure to pass your kind words along to him — it will mean a lot.
If you ever need further assistance, please don’t hesitate to get in touch.
Kind Regards,
The Happen Team
Good guidance from clinician
19 août 2025
Avis spontané
Réponse de Happen
Dear Jeanne,
Thank you for your kind feedback — we're so pleased to hear that you found the guidance from our clinician helpful.
Our team is committed to providing clear, supportive, and expert care at every stage of your journey. If there's anything more we can do to assist, please don’t hesitate to reach out.
Kind regards,
The Happen Team
Poor service
Although highlighted payments were too late for delivery 2 weeks ago failed to contact- meant to receive delivery today not been delivered- as it refrigerated products- and its 30’ I’m guessing the product if it’s delivered tomorrow will be ruined- no contact from Pharmacy or Happen and DPD say it’s not their fault!
16 août 2025
Avis spontané
Réponse de Happen
Hi Susan,
We're very sorry to hear about your recent experience and truly appreciate you bringing this to our attention.
We understand how frustrating and concerning this must be—especially when dealing with time-sensitive, temperature-controlled medication. Please rest assured that we take issues like this seriously.
Our team is currently reviewing what went wrong, including the delay in communication and the delivery process.
Someone from our team will be in contact with you directly to resolve this matter and ensure you are supported moving forward.
Thank you for your patience, and again, we sincerely apologise for the inconvenience caused.
Kind regards,
The Happen Team
Delivery on time suplort and advice anytime
Grsat service quick to advise and support very effective product
16 août 2025
Avis spontané
Réponse de Happen
Hi Stewart,
Thank you so much for your kind feedback! We're thrilled to hear that you've had a great experience with our service and found the product effective.
Your support means a lot to us, and we’re always here if you need any further advice or assistance.
Kind regards,
The Happen Team
always prompt and in time great
15 août 2025
Avis spontané
Réponse de Happen
Hi Patient,
Thank you so much for your kind words! We're delighted to hear that you've found our service prompt and reliable.
We truly appreciate your support and look forward to continuing to assist you.
Kind regards,
The Happen Team
This is the worst company I’ve ever…
This is the worst company I’ve ever dealt with. Not worthy of ANY stars. Do NOT order with them. Now having to go through lengthy process of taking them to court and having to involve lawyers. Chargeback made through the bank as Happen would not respond to messages. The bank is re investigating the charge back due to Happen sending delivery notices using fake signatures. The bank is re opening the case and has NOT ruled in your favour. The proof of delivery you sent was from the 14th February….two weeks BEFORE I even made the order using a fake signatures. There is a full investigation now. This is fraud!!!
15 août 2025
Avis spontané
Réponse de Happen
Dear Sharon,
Thank you for your feedback. We truly understand your frustration, and we want to assure you that we’ve made every effort to resolve the situation. Unfortunately, we were unable to do so because the issue was not on our end.
You initiated a chargeback with your bank. The chargeback was then resolved in our favor. We’ve provided the bank and you with all relevant evidence to support our position. The matter was thoroughly investigated, and as part of that process,
If you remain dissatisfied, we regret there’s not much more we can do at this point. We sincerely apologize for any inconvenience this may have caused and appreciate your understanding.
Kind regards,
The Happen Team
Spoke to Krishan this afternoon around…
Spoke to Krishan this afternoon around 13:00 hrs very friendly very helpful and sorted out my problem 10/10 for His Customer Service.
Andrew Jones
(Andy)
15 août 2025
Avis spontané
Réponse de Happen
Hi Andrew,
Thank you so much for your kind words! We’re thrilled to hear that Krishan was able to help resolve your issue. We’ll be sure to pass on your feedback to him. We appreciate your feedback and look forward to assisting you again in the future!
Kind Regards,
The Happen Team
Ongoing support from customer service girl ( Kaz) is so…
The customer service girl ( Kaz) is so supportive and if I have any queries re delivery or dosage ect. Kaz has always been able to put my mind at rest.🙂
13 août 2025
Avis spontané
Réponse de Happen
Thank you so much for your kind words, Jenny! We're delighted to hear that Kaz has been so supportive and helpful with your delivery and dosage questions. We’ll be sure to pass on your lovely feedback to her. If you ever need anything else, we’re here for you! 😊
Very helpful staff on the phone…
Very helpful staff on the phone -Responsive to my requests. Juanita was very helpful
14 août 2025
Avis spontané
Réponse de Happen
Thank you so much for your kind words, Jim! We're delighted to hear that Juanita and our team have been responsive and helpful with your requests. Providing excellent support is very important to us, and your feedback means a lot. Please don’t hesitate to reach out if you need anything else!
Kind Regards,
The Happen Team
Much better
Much better. Was not thrown over the gare. He actually came to the door
14 août 2025
Avis spontané
Réponse de Happen
Dear Sally,
Thank you for your feedback! We’re pleased to hear the delivery experience improved and that our team made sure to come directly to your door. Your satisfaction is very important to us, and we’ll continue working hard to provide the best service possible. If you ever need anything else, please don’t hesitate to reach out!
Kind Regards,
The Happen Team
Excellent service
14 août 2025
Avis spontané
Réponse de Happen
Dear Elaine,
Thanks so much for your feedback! We're thrilled you had an excellent experience. If you ever need anything, just let us know!
Kind Regards
The Happen Team
The company was very good and reliable…
The company was very good and reliable and helpful.
Mckyle
13 août 2025
Avis spontané
Réponse de Happen
Dear Marcia,
Thank you so much for your kind feedback! We're thrilled to hear that you found our service to be reliable and helpful.
We're especially pleased that Mckyle from our Customer Service team was able to assist you — we'll be sure to share your kind words with them. It's always wonderful to hear when our team members make a positive impact.
If there's anything more we can help you with, please don’t hesitate to get in touch.
Kind regards,
The Happen Team
Réponse de Happen
Thank you so much, Julie! We're delighted to hear you had an amazing experience. Your support means a lot to us, and we look forward to welcoming you again soon!
Kind Regards,
The Happen Team
RIP OFF AVOID LIKE THE PLAGUE
£138 for 1st order of 7.5mg then they increase to £239 for the second!!!!! AND via a Stealth subscription. Absolute RIP OFF. plus their customer service is impossible to get hold of , placed an order 8/8/25 Happen post a message on site account ( but not by email) saying new pictures needed uploading but no way of uploading new pictures.
Save your time and money and use a reputable company.
I've started a chargeback via my bank to get a.refund as.they dont answer support tickets.
Update 15/08/25
You haven't processed a refund , as of today the £138 has still not been refunded.
8 août 2025
Avis spontané
Réponse de Happen
Dear Joseph,
Thank you for allowing us the opportunity to call you and address your concerns. Your feedback means a great deal to us, and we appreciate you taking the time to discuss the issues you encountered. We are actively working to ensure that all of your concerns are taken into consideration and that we continue to improve our services.
Please note that your queries have been resolved, and we hope that if you decide to come back in the future, we will be prompt to assist you. We also hope that your journey with your new provider meets all your expectations.
If you have any further questions or need additional support, please don't hesitate to reach out.
Update 19/08/25
Dear Joe,
We emailed you on 14/08 to advise that the payment authorisation had been reversed back to your original payment method. To provide further clarity:
When you place an order with us, our system requests authorisation from your bank to reserve the funds. This is not an actual payment — it is simply a “hold” to ensure the funds are available once we have all the information needed to process your order.
If we do not receive the required information within 7 days, the authorisation automatically expires, and your bank releases the hold. As the funds never leave your account, no refund is processed. You can confirm this by checking your banking app or statement, where you’ll see the hold removed once released.
Kind regards,
The Happen Team
Great customer service
Preston was great and answered all my problems and told me how to move forward after I received my medication
12 août 2025
Avis spontané
Réponse de Happen
Thank you so much for your 5-star review! We’re so pleased to hear that Preston was able to answer all your questions and guide you on the next steps after receiving your medication. We’ll be sure to pass your kind words on to him — feedback like this really makes our day!
Wishing you all the best moving forward,
The Happen Team
Réponse de Happen
Hi Elaine,
Thank you for your 5-star review! We’re delighted to hear that Preston provided you with excellent service — we’ll be sure to pass on your kind words to him.
Best wishes,
The Happen Team
Réponse de Happen
Dear Patient,
Thank you so much for your kind words! We're thrilled to hear you received excellent service from Mickyle today — we'll be sure to pass your feedback on to him.
If there's anything else we can help with, just let us know — we're always here to support you.
Warm regards,
The Happen Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.