Over the months I have bought from Happen their customer service has really improved. Since Ellie especially has been dealing with my account it has felt extremely efficient, friendly and so helpful,... Voir plus
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I am so grateful for the help your company has provided. This journey has been life-changing for me. My cholesterol levels have improved significantly, and the boost in my self-confidence is incredibl... Voir plus
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Emily's a breath of fresh air. I had an issue and she sorted everything out nothing was too much trouble. Everything up to now has been a positive experience. Thank you for all your help. Much appreci... Voir plus
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Poor poor poor! Followed link in an online ad as offered discount on Mounjaro. Went through the whole process and placed order only to receive an email 2 days later to say that ‘due to some people... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
At Happen, our mission is to support people on their weight-loss journey with care, professionalism, and a genuinely human approach. We believe healthcare should feel personal, supportive, and easy to understand, which is why we take the time to listen, explain options clearly, and tailor guidance to each individual. From consultation through to treatment and delivery, we aim to make the process smooth, straightforward, and reassuring. Our team is passionate about providing real, responsive support — not automated interactions — and building trust through clear communication and consistency of care. Safety is central to everything we do. As a regulated provider, we have a duty of care to ensure prescribed medications are handled and delivered securely, protecting both our customers and the wider public. Happen operates on a transparent subscription-based model, designed to deliver safe, effective treatment while maintaining fair and competitive pricing. If you’re looking for trusted, supportive care from a team that genuinely puts people first, we’d love to support you on your journey.
Coordonnées de contact
Royaume-Uni
- help@happen.co.uk
- happen.co.uk
3,9
Bien
1 k avis
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What a frustrating company - AVOID.
What a frustrating company. My orders have consistently been late, and their charges have ramped up considerably. Their response to support requests is woeful and despite having submitted 2 support requests via e-mail I resorted to calling them as I had no response. On calling I got no further and was frustratingly told to send my complaint by e-mail. Oh, the irony of attempting to complain about a lack of response to e-mail…….by e-mail. As a matter of interest I asked the rep on the phone how big Happen was, and was told that ‘I don’t know, I’ve not been here long’. When I asked if it was 2, 20, 200, or 2000 people again I got a ‘don’t know’. So despite the fact that the rep made reference to a number of departments, my thoughts are that this is a kitchen sink operation - it certainly looks that way. My suggestion is AVOID this company.
8 août 2025
Avis spontané
Réponse de Happen
Dear Paul,
Thank you for your feedback — we’re very sorry to hear how frustrating your experience has been.
We want to clarify that after a thorough clinical review, your order was not processed because the prescribed medication was not deemed suitable for you. In line with our duty of care, we must always prioritise safety and clinical appropriateness, even if it means we’re unable to fulfil an order.
Thank you for taking our call and allowing us the opportunity to address and understand your queries. Please note that any decision we make is always with your health and safety in mind. We appreciate how disappointing and inconvenient this may have felt, and we regret that our communication around this decision did not meet your expectations. We have attempted to reach out directly to provide more information and support, and we're still very happy to speak with you to answer any questions you may have.
We're committed to improving the way we communicate in situations like this and we truly value your feedback.
Kind regards,
The Happen Team
Great customer service
Great customer service, very helpful and knowledgeable
5 août 2025
Avis spontané
Réponse de Happen
Dear Sharon,
Thank you for your lovely feedback. We're so pleased to hear that you found our customer service helpful and knowledgeable. It's always our goal to provide the best support possible, and your kind words are truly appreciated.
If there's anything else we can assist you with, please don't hesitate to reach out.
Kind regards,
The Happen Team
Preston called me today to review my…
Preston called me today to review my next prescription, I found him very kind and helpful.
There customer service is excellent.
8 août 2025
Avis spontané
Réponse de Happen
Dear Patient,
Thank you for your kind words. We're very pleased to hear that Preston was helpful and that you had a positive experience. Your feedback means a great deal to us, and we’re glad our customer service met your expectations.
If you need any further assistance, please don’t hesitate to get in touch.
Kind regards,
The Happen Team
Terrible service don’t waste your money
Cheaper option out there, don’t waste your money hoping for support or better customer service… first month went well… 2nd delivery took 2 weeks, dpd tried to deliver twice because I was at work.. no choice to change delivery date… told them that I could only have deliveries on a Friday.. dispatch again Tuesday!! Luckily the 3rd delivery was by a different carrier and I could change to a Friday delivery .. so much for keeping it refrigerated.. told them countless times that no one in during week… 3rd month delivery was delivered Thursday, luckily some one was in !!!
Now to the coach, Wadile.. I emailed him as I had remained at 5mg on my 3rd dose and was questioning if this the right decision. My request was to communicate only by email… 3 times I emailed him to ask for a response before shipment happened, you guessed it, absolutely no reply…. do yourself a favour and go somewhere else, perhaps Asda customer service is no good, but you are saving yourself over £100 per month… needless to say I have cancelled my subscription
7 août 2025
Avis spontané
Réponse de Happen
Dear Sam,
Thank you for allowing us the opportunity to speak with you and discuss your concerns — we truly appreciate it.
We’re sorry to hear about your frustrations and that you’ve decided to cancel your subscription.
We’d like to clarify that your orders were dispatched on time and in line with your subscription schedule. However, we understand that limited delivery flexibility — especially with temperature-sensitive medication — can cause stress when it doesn't align with your availability. Please know we’re actively working with our delivery partners to improve this experience.
We're also sorry to hear that your interaction with our health coach didn’t meet expectations. While our health coaches are here to support lifestyle and treatment adherence, they are not authorised to provide clinical advice, including any changes to dosage. Such decisions must be made by our prescribing clinicians to ensure safety.
We genuinely regret that your experience did not meet expectations. If there’s anything further we can do to support you or make your transition smoother, please don’t hesitate to reach out.
Kind regards,
The Happen Team
I was a subscriber to the service I was…happen uk
I was a subscriber to the service I was going to be on holiday when my delivery was due so I messaged over a week before to either postpone or bring forward I was not able to do either but the delivery was going to cost me and would have needed to be thrown away immediately. It took over 4 weeks to reinstate my account at which point I gave up hope and went elsewhere but THEY STILL TOOK MY MONEY EVEN THOUGH I RECEIVED NOTHING AND GOT VERY LITTLE CONTACT UNTILL THEY WANTED MY MONEY I would not use them ever again they are completely and utterly con artists I will be taking this further
The hold that was mentioned never occurred they are absolutely useless and scammed me out of my money DO NOT USE
7 août 2025
Avis spontané
Réponse de Happen
Dear Paula
We're very sorry to hear about your experience and completely understand how frustrating and disappointing this must have been.
Please know that we are actively trying to assist you and have attempted to reach you by phone to discuss your concerns directly. Our goal is always to provide clear communication and fair support, and we regret that this situation has caused so much stress.
From our records, it appears that the request to place your account on hold was not successfully processed, and we sincerely apologise if this wasn’t communicated clearly at the time. We take full responsibility for the confusion and any inconvenience caused.
We absolutely want to make this right — both in terms of your experience and any payments made for services not received. Our team will be in touch again shortly, or you're welcome to contact us directly so we can resolve this as quickly as possible.
Thank you again for your patience, and we hope to have the opportunity to put this right.
Kind regards,
The Happen Team
Product delivered on time
Product delivered on time - thanks to Thelma Johnson who listened to my concerns prompt and appropriately
7 août 2025
Avis spontané
Réponse de Happen
Dear Patient,
Thank you for your feedback! We're so glad to hear your product was delivered on time and that Thelma Johnson was able to address your concerns promptly and appropriately.
We’re proud to have team members like Thelma who truly listen and care — we’ll be sure to pass along your kind words.
If there’s anything else we can support you with, please don’t hesitate to reach out.
Kind regards,
The Happen Team
Réponse de Happen
Hi Barry douglas Honour,
Thank you for your lovely feedback! We're so pleased to hear that Diviki was helpful and made a great impression. We’ll be sure to pass on your kind words to her — it’ll mean a lot!
At Happen, we’re proud to have a team that genuinely cares, and it’s great to know that came through in your experience.
If there’s anything else you need, we’re always here to help.
Kind regards,
The Happen Team
Réponse de Happen
Dear Patricia
Thank you so much for your kind words! We're really glad to hear you found our team helpful.
If you ever need anything else or have any questions, we're always here to support you.
Kind regards,
The Happen Team
They take care of everything and listen…
They take care of everything and listen to what you say
6 août 2025
Avis spontané
Réponse de Happen
Dear Ann,
Thank you so much for your kind words.
We’re really pleased to hear that you feel listened to and well taken care of — that’s exactly what we aim for with every customer. Your feedback truly means a lot to the team.
If there’s ever anything more we can do, just let us know.
Kind regards,
The Happen Team
Helpful conversations with people…
Helpful conversations with people pharmacy staff
Despite change over from Royal Mail delivery to DPD, the order arrived with courier as expected and on time.
2 août 2025
Avis spontané
Réponse de Happen
Dear Lorraine,
Thank you for your lovely feedback.
We’re glad to hear you had helpful conversations with our pharmacy staff — we’ll be sure to pass that on to the team! We're also pleased to know the transition from Royal Mail to DPD went smoothly and that your order arrived on time as expected.
If there's anything else we can assist you with, please don't hesitate to get in touch.
Kind regards,
The Happen Team
Got a return call from happen and Daisy…
Got a return call from happen and Daisy answered all my questions and sorted all the problems with ease thank so much
6 août 2025
Avis spontané
Réponse de Happen
Dear Stewart,
Thank you so much for your kind words! We're so pleased to hear that Daisy was able to answer all your questions and resolve everything with ease. We'll be sure to pass your feedback on to her — she’ll really appreciate it.
If there's anything else you need, we're always here to help.
Kind regards,
The Happen Team
Happy to continue with Happen
Slight delays on orders as they seem to be getting 1-2 days later every month resulting in missing days her and there. Wasn’t delighted on the pressure to write the 5* review while I was on the phone doing my monthly review BUT the fact they do the reviews speaks a lot to the other companies who are more concerned about getting the payment. Will continue to use this company
5 août 2025
Avis spontané
Réponse de Happen
Thank you for taking the time to share your honest review.
We truly appreciate your continued support and are glad to hear you’re happy to continue with Happen. We’re also grateful for your recognition of our efforts to review your experience regularly — patient feedback is essential to helping us grow and improve.
That said, we’re sorry to hear about the recent delays in your deliveries and any pressure you may have felt during the review process. This isn’t the experience we aim to provide, and your comments have been noted and shared with the relevant teams to ensure we address this moving forward.
We value your loyalty and look forward to continuing to support you — always with your needs at the centre of what we do.
Kind regards,
The Happen Team
Preston was very nice and polit made…
Preston was very nice and polit made sure I was happy with my experience.
5 août 2025
Avis spontané
Réponse de Happen
Thank you for your lovely feedback!
We’re so pleased to hear that Preston made your experience a positive one. It’s wonderful to know he was kind, polite, and ensured you were happy with the support you received.
Your kind words mean a lot to us and will certainly be passed along to him. We're always here if you need anything in the future.
Kind regards,
The Happen Team
Great Support from Kyle
Great Support from MCKYLE
Kyle was very helpful, professional, and courteous. He stayed engaged throughout and made sure I got the support I needed. Really appreciated his dedication and clear communication.
5 août 2025
Avis spontané
Réponse de Happen
Thank you so much for your kind review!
We’re delighted to hear that McKyle provided you with the support you needed and that his professionalism and clear communication stood out. We truly value team members like McKyle who go the extra mile to ensure our patients feel supported every step of the way.
Your feedback is greatly appreciated and will certainly be shared with him. We're always here if you need anything further.
Kind regards,
The Happen Team
Excellent support
Spoke to Krishan today about a few questions I had , I was considering using another provider solely due to cost , however I have decided to stay and make use of the excellent customer service that Happen offer and the service they offer . They are available and to be fair every time I have phoned there is always helpful staff member to provide support. You cannot put a price on your health and I feel very comfortable with this company, Krishan has also arranged for a wellness coach to contact me to provide support re nutrition which I will fine very helpful , I have considered other providers but they don’t offer the support Happen provides
1 août 2025
Avis spontané
Réponse de Happen
Dear Haley,
Thank you so much for your wonderful feedback.
We’re delighted to hear that Krishan was able to support you and help you feel confident in your decision to stay with us. Providing accessible, compassionate care is at the heart of what we do, and it’s incredibly rewarding to know that you value the service and support we offer.
We're also glad you’ll be connecting with one of our wellness coaches—nutrition and overall wellbeing are so important, and we hope you find the guidance helpful.
Your kind words about our team mean a lot, and we truly appreciate your trust in us. If there’s ever anything more we can do, we’re just a phone call or message away.
Kind regards,
The Happen Team
My experience with Mckyle is…
My experience with Mckyle is outstanding and thoroughly answered all my concerns.
31 juillet 2025
Avis spontané
Réponse de Happen
Thank you so much for your kind words! We’re thrilled to hear that your experience with Mckyle was outstanding and that all your concerns were thoroughly addressed.
We’ll be sure to pass your feedback along, it means a lot to the team.
Kind regards,
The Happen Team
Kimel was very helpful and explained…
Kimel was very helpful and explained everything to me. Excellent service.
30 juillet 2025
Avis spontané
Réponse de Happen
Thank you so much for your kind words! We're delighted to hear that Kimel was able to assist you and provide clear explanations. We’ll be sure to pass along your feedback. Providing excellent service is what we strive for, and we’re glad we met your expectations!
Kind Regards
Happen Team
Excellent advise and help from Kamel
Excellent advise and help. Explained the process clearly.
30 juillet 2025
Avis spontané
Réponse de Happen
Thank you for your lovely feedback! We're so glad to hear you received excellent advice and that the process was explained clearly. The Happen team is always here to support you every step of the way.
Kind Regards
Happen Team
Step back in delivery service.
Disappointed that I have to be in all day for DPD Delivery, with Bluco now organizing the logistics.
Preferred Postal delivery which was always before 9am .
Additional to this, I was phoned up by Happen, they explained that the use of DPD was for security of the delivery of the goods. That some customers had denied having their delivery.
The customer service is excellent, and appreciated my annoyance, but said it was unfortunately nesesery .
So just let me say , I understand why DPD have been employed, and thank Happen for taking the time to reach out.
29 juillet 2025
Avis spontané
Réponse de Happen
Thank you for your thoughtful feedback and for taking the time to speak with us. We completely understand your preference for the previous postal delivery and truly appreciate your patience and understanding regarding the switch to DPD.
Ensuring secure delivery is a priority, and we're grateful that you recognised the reasoning behind the change. We're also very glad to hear you felt supported by our team — delivering excellent service will always remain at the heart of what we do.
Thank you again for your understanding and continued support.
Kind regards,
The Happen Team
The delivery from dpd said they tried…
The delivery from dpd said they tried to deliver today and I was not home . I waited in from early morning 7am until5pm . They said they could not deliver until tomorrow. It needs to be in a fridge . I am not happy as they have left on doorstep before .
29 juillet 2025
Avis spontané
Réponse de Happen
Hi Lynette,
We're really sorry to hear about the delivery issue you experienced with DPD. We completely understand how frustrating it must have been, especially after waiting in all day.
We want to reassure you that the cold pack in your parcel is designed to protect the medication during transit. Its role is to slow heat transfer and help maintain a safe temperature during the delivery.
To clarify our Mounjaro Cold Chain Policy:
The cold chain begins at the time of dispatch.
Mounjaro can remain out of the fridge for up to 48 hours, as long as the temperature stays below 30°C.
If received within that 48-hour window, the pens can go straight into the fridge and will remain safe to use until the expiry date.
If received after 48 hours, the pens are still usable, but must be used within 30 days.
We’re disappointed to hear that DPD did not complete the delivery as expected — this is not the level of service we aim to provide, and we will be raising this directly with them.
A member of our team has already been in touch with you to resolve the matter and we can see the order has been successfully redelivered .
Thank you again for bringing this to our attention — we’re here to support you every step of the way.
Warm regards,
The Happen Team
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