ive had a hardhat watch previously and was quite happy with it until it wouldn't read blood pressure etc so I bought a new one and it will not read my blood pressure etc. I have emailed hardhat and th... Voir plus
L'entreprise a répondu
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I initially had an issue with communication but Johnny had reached out after I expressed my concerns and talked me through everything. His response and action has been fantastic and that's the custom... Voir plus
L'entreprise a répondu
Bought this one for my 12yo son just over a year ago. He pretty much plays online games and goes to school, that's it. 🙄 It went flat a few weeks ago and never worked again, and there's only a 6 mont... Voir plus
Order #10660 Watch had died after 7 months of light use. I bought a new charger cable from the website but that hasn’t fixed the problem. £69.95 + £6.95 out of pocket with a watch that won’t turn... Voir plus
L'entreprise a répondu
3,1
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437 avis
A répondu à 99 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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Les gens ont aussi consulté
Great watch
11 septembre 2025
Blood pressure doesn’t work very well…
Blood pressure doesn’t work very well on it giving him wrong, Reading
9 septembre 2025
Réponse de Hardhatwatches
Hey Richard,
Thanks for the feedback, mate. Sorry to hear the blood pressure readings aren’t quite right — that shouldn’t be the case. I’ve just sent you an email so we can sort this out properly and make sure your watch’s health tracking is working as it should.
Cheers,
Johnny
Hard Hat Australia
Watch is a dud after 6 months
Watch is cool first month or two.
Mine lasted 6 months and the top.rogjt button stopped working which is what's used to navigate menus.
Customer support hasn't offered much help besides turn it on and off again joke.
The watch is rooted after 6 months.
The steps couch doesnt work sometimes, it does blood pressure apparently and oxygen which is rubbish and not accurate at all.
The watch is a dud.
1 octobre 2025
Avis spontané
Réponse de Hardhatwatches
G’day Cam,
If your navigation button stopped working after six months, that’s understandably frustrating — especially when it affects usability.
I’d really like to look at this properly rather than have you feel brushed off.
Please email our team and put “FAO Johnny – Cam Fowler Review” in the subject line so it comes straight to me. Include your order number and a short video if possible — I’ll personally assess what we can do.
Johnny
Hard Hat Watches Australia
Happy with my purchase
Happy with my purchase, would have given five stars 🌟 but I have only had the watch for a month and I think 🤔 I need longer to get the full use and wear abilities of it.
But so far so good 😊
8 septembre 2025
Great watch battery life is excellent
Great watch battery life is excellent. Great quality would definitely recommend.
7 septembre 2025
Poor quality and features
I think these watches have been given way too much hot air especially for the price.
Feel very light and cheap, features are very minimal and the battery doesn't last 2 weeks like they claim but for a $160 odd, am l really surprised? Nah!
For $250 l could've purchase a Samsung watch 6 with way better capabilities, features and warranty.
If you're after a budget watch then its ok but you will get what you pay for. Maybe they should've spent more on the watch, less on the advertising 🤔
3 octobre 2025
Avis spontané
Réponse de Hardhatwatches
Hi Michael,
Thanks for sharing your thoughts — I completely understand comparing value when you’re spending $160–$250.
We position Hard Hat differently to brands like Samsung — more rugged-focused and tradie-oriented rather than a full smartwatch ecosystem — but that doesn’t mean you shouldn’t feel confident in what you purchased.
If the battery isn’t performing as expected or you feel the watch hasn’t delivered on what was advertised, I’d like to review it personally.
Please email us and put “FAO Johnny – Michael Guida Review” in the subject line so it lands with me directly.
Johnny
Hard Hat Watches Australia
Hi I bought a foreman about 4-5 weeks…
Hi I bought a foreman about 4-5 weeks ago and loved it...
Until it stopped working.It won't turn on or charge.I can't seem to find a number or email address to try and get this resolved.
3 octobre 2025
Avis spontané
Réponse de Hardhatwatches
Hi Eunan,
Sorry to hear about the issue with your Foreman watch, mate — that’s definitely not the experience we want for you.
I’ve checked in with the team and can see that one of our crew has already organised a replacement for you. You should receive an update shortly if you haven’t already.
Cheers,
Johnny
Hard Hat
LOOK ELSEWHERE UNLESS YOU WANT TO LOSE YOUR MONEY!!!!
Ordered 21/08/2025 and still have not received my watch. My order was returned to sender due to incorrect address however all information and addressed I have entered is correct and my invoice is correct. I contacted them on 02/09/2025 and they stated it would be re-shipped in their next set of orders.I was sent a new tracking number which showed a delivery from 2024?? Then emailed again and got another tracking number however the delivery company have still not received the parcel to deliver. Followed up so many times with Mick and Jim (warehouse manager) and still nothing. I’ve just put through a complaint on the ACCC website as they’re refusing to refund. This Aussie company is not Aussie at all!!! Get stuffed
21 août 2025
Avis spontané
Réponse de Hardhatwatches
Hi Kaitlyn,
I’ve reviewed your order and at this stage I can’t see a refund having been processed yet.
If you could please email our support team and put “FAO Johnny – Kaitlyn Review” in the subject line, I’ll personally look into this for you straight away and clarify what’s happened.
I’d genuinely like the opportunity to sort this out properly.
Johnny
Hard Hat Watches Australia
A great company to deal with
A great company to deal with. I had an issue with my watch and a replacement was sent out without hesitation.
Thanks for your great after sales service
30 septembre 2025
Avis spontané
Réponse de Hardhatwatches
Hi Michael,
Thanks for your review. We’re sorry to hear the watch hasn’t been as responsive as you’d like. That’s not the standard we aim for, and I have emailed you personally we’d love the chance to fix this for you.
Cheers,
Johnny
Hard Hat
Perfect
These guys are excellent to deal with.They are quick to answer any concerns you may have.Their products are of excellent quality and after sales service is perfect.I recommend these guys and their products it is so good to get good Australian service wich is very rare these days.they are a great company.they have my support 100%
25 septembre 2025
Avis spontané
What a drama!
What a drama!!
My partner and I received our watches last year and it has been great. Unfortunately one of the watches was damaged, not too sure how but Johnny made getting a replacement watch such a breeze. He consistently communicated with me thoroughly throughout the process and was quick to help and assist us with our issue. You all know how difficult it can be and how sometimes it can take a long long time to get answers in regards to getting things done. He made me feel heard and not just another number. He didn't make any promises which i appreciated the honesty. It was refreshing. But he did provide step by step detail of what the process was and how it was tracking. Not only is the product 10/10, but the service is what kept me. Im so careless when it comes to little things so it good to know i dont need to worry about wearing my watch because of its durability. Thanks again to Johnny and the team for being amazing and going above and beyond when he didn't have to.
26 septembre 2025
Avis spontané
Fantastic service watch went wrong…
Fantastic service watch went wrong after short time but replacement sent . Answered my problem within a day and cannot thank enough for service received by Johnny .
23 septembre 2025
Avis spontané
Absolutely terrible company
Absolutely terrible company. Part of my order didn’t arrive and when it did it was shipped directly from Hong Kong which they claim they’re all shipped from Australia. Waste of money.
7 septembre 2025
Avis spontané
Réponse de Hardhatwatches
Hi Melody,
We are an Australian-owned company, and the majority of our orders are processed through our Australian warehouse. Depending on stock availability and fulfilment timing, some orders may be dispatched from one of our international fulfilment centres.
That said, if part of your order was missing initially, that’s not good enough.
Please email me directly at support@hardhatwatches.com
with “FAO Johnny – Melody Review” in the subject line and your order number so I can personally review what happened.
Johnny
Hard Hat Watches Australia
Johnny and his crew great…
Johnny and his crew have been a great help. Would recommend this watch to anybody.
22 septembre 2025
Avis spontané
Réponse de Hardhatwatches
Thanks Kellydee — that’s what we love to hear! Appreciate the support.
– Johnny, Hard Hat Watches
Watch overall is good battery life is…
Watch overall is good battery life is misadvertised as it only last around 4-5 days
17 août 2025
Réponse de Hardhatwatches
Hi Ebrima, thanks for your feedback. I’ve just sent you an email so we can look into the battery issue and get this sorted for you.
– Johnny, Hard Hat Watches
Watch
The watch was faulty emailed within hours the new one was on its way great service
27 juillet 2025
Réponse de Hardhatwatches
Hi Shaun, thanks for your feedback. I’ve just sent you an email so we can work out exactly what went wrong and get this sorted for you.
– Johnny, Hard Hat Watches
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