ive had a hardhat watch previously and was quite happy with it until it wouldn't read blood pressure etc so I bought a new one and it will not read my blood pressure etc. I have emailed hardhat and th... Voir plus
L'entreprise a répondu
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I initially had an issue with communication but Johnny had reached out after I expressed my concerns and talked me through everything. His response and action has been fantastic and that's the custom... Voir plus
L'entreprise a répondu
Bought this one for my 12yo son just over a year ago. He pretty much plays online games and goes to school, that's it. 🙄 It went flat a few weeks ago and never worked again, and there's only a 6 mont... Voir plus
Order #10660 Watch had died after 7 months of light use. I bought a new charger cable from the website but that hasn’t fixed the problem. £69.95 + £6.95 out of pocket with a watch that won’t turn... Voir plus
L'entreprise a répondu
3,1
Moyen
437 avis
A répondu à 99 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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Les gens ont aussi consulté
Absolutely love the watch
Absolutely love the watch the only problem was how long it took to be delivered would have been 5 stars if delivered in the time stated took 3 days longer than expected.
14 décembre 2025
Réponse de Hardhatwatches
Hi Mark,
Thanks so much for the kind words — I’m really glad you love the watch. I do apologise for the delivery taking longer than expected, and I appreciate your patience.
Thanks again for the feedback and support.
— Johnny, Hard Hat Watches
Took ages to arrive and as I put it on…
Took ages to arrive and as I put it on it fell apart.
19 septembre 2025
Réponse de Hardhatwatches
Hi Glen,
I’m very sorry to hear this — a product falling apart as soon as it’s put on is clearly not acceptable.
I’ve sent you a personal email so we can resolve this directly and get this sorted for you as quickly as possible.
— Johnny, Hard Hat Watches
Watch looks great
Watch looks great, but it's only lasted 9 days. I'm trying to contact hard hat via their customer support link to no avail. Where's Johnny?? My girlfriend was so pleased with her present for me. 😔
8 janvier 2026
Avis spontané
Réponse de Hardhatwatches
Hi Stephen,
I’m really sorry to hear this — especially as it was a gift and something your partner was excited to give you.
I’m here and happy to help. Please email support@hardhatwatches.com
and ask for Johnny, and I’ll personally handle this for you. We’ll make sure you’re looked after.
— Johnny, Hard Hat Watches
Wouldn’t buy again
Wouldn’t buy again
App is Chinese and the watch is Chinese, may aswell buy one off of SHEIN for a fiver not good quality.
They also make it impossible to return item and charge you for multiple things that should be free
10 décembre 2025
Réponse de Hardhatwatches
Hi Sarah,
I’m really sorry to hear about your experience and understand why you’d feel disappointed. That’s not the experience we want anyone to have with our products or support process.
I’d really appreciate the chance to speak with you directly and see how we can help resolve this properly. I have emailed you personally.
Thanks for your honest feedback.
— Johnny, Hard Hat Watches
Waste of money DO NOT BUY
I ordered the BOGOF deal buy 1 get 1 free i received them today as I could give one to my brother and to my surprise one of the watches would not turn on straight out of the box and would NOT charge up at all and the other watch the strap had completely broke this is extremely disappointing and a waste of money just be mindful if you are wanting to return the product there is a administration fee of up $24.99 so you won't get the full refund beware of the company and do not fall the advertised lies like i did.
8 janvier 2026
Avis spontané
Réponse de Hardhatwatches
Hi Ben,
I’m genuinely sorry to hear about this — receiving a faulty watch out of the box and another with a broken strap is incredibly frustrating, especially when it’s meant to be a gift.
This is not acceptable, and I’d like the opportunity to make this right for you. Please email support@hardhatwatches.com
and ask for Johnny, and I’ll personally review your order and sort out a proper resolution.
Thanks for bringing this to our attention.
— Johnny, Hard Hat Watches
Réponse de Hardhatwatches
Thanks for the great feedback, Ciaran — glad you’re enjoying the battery life!
— Johnny
Excellent watch at a great price
Excellent watch at a great price. Hubby very pleased with his Christmas gift!!
10 décembre 2025
Réponse de Hardhatwatches
Thanks so much, Julie! Really happy to hear your husband loved his Christmas gift 🎄
— Johnny
Réponse de Hardhatwatches
Appreciate the review, Roderick — glad everything arrived as expected.
— Johnny
Son was very happy with this watch for…
Son was very happy with this watch for his birthday present!
9 décembre 2025
Réponse de Hardhatwatches
That’s great to hear, Jasmin — happy birthday to your son 🎉
— Johnny
Terrible watch
Terrible watch
Screen is broken after 2 wears at work
Been in my drawer for last 12 months with my other watches and gone to put it back on today and noticed a hair line crack right across the screen
So much for being almost indestructable.
Wouldnt recommend for work unless your in an office
3 janvier 2026
Avis spontané
Réponse de Hardhatwatches
Hi Tony,
I’m really sorry to hear about this — especially given the watch is marketed for work use. A screen cracking after limited wear or while stored is absolutely not the experience we want customers to have.
I’d really like to look into this properly for you and see how we can help resolve it. Please email us at support@hardhatwatches.com
and ask for Johnny, and I’ll handle this personally.
Thanks for taking the time to leave your feedback — it’s important we hear this.
— Johnny, Hard Hat Watches
Piece of crap watch
Piece of crap watch. Lasted less than 2 weeks, before the screen started buzzing after showering with it on. Don’t waste your money on this ‘Aussie Made’ watch.
3 janvier 2026
Avis spontané
Réponse de Hardhatwatches
Hi James,
If the screen started malfunctioning after light water exposure within two weeks, that’s something I’d absolutely like to review personally.
Please email us and put “FAO Johnny – James Review” in the subject line so I can look into your order and see what resolution is appropriate.
Johnny
Hard Hat Watches Australia
Réponse de Hardhatwatches
Thanks Tracey — really glad your son was happy with his Christmas present!
— Johnny
All in all a good watch
All in all a good watch,
Battery lasts about a week and it measures everything I want it to.
My only issue is the dials, the one the watch was advertised with is not available for some reason.
4 décembre 2025
Réponse de Hardhatwatches
Hi Dave,
Thanks for your honest review — great to hear the battery life and tracking are working well for you.
Regarding the missing dial, please feel free to email support@hardhatwatches.com
and ask for Johnny. I’ll be happy to look into that for you and see what we can do.
— Johnny, Hard Hat Watches
Watch worked for 2 hrs
Watch worked for 2 hrs, then screen wouldnt turn on and has just been buzzing for 24hrs. Customer service has ignored me since claiming theyre busy. Cheap, generic watches. You can litreally buy the same watch off temu. Crap products. Crap service.
100% certain there will be a class action lawsuit against this company in the future after reading all the reviews. Seems they've ripped a few people off.
30 décembre 2025
Avis spontané
Réponse de Hardhatwatches
Hi Shane,
If the watch stopped functioning after two hours and has been buzzing continuously, that’s obviously not acceptable.
I also understand how frustrating it is when you feel like you haven’t received a timely response — during peak periods we can get backed up, but that’s not an excuse for you feeling ignored.
Please email our team and put “FAO Johnny – Shane Review” in the subject line so it comes directly to me. Include your order number and I’ll personally review what’s happened and make sure it’s handled properly.
Johnny
Hard Hat Watches Australia
Unfortunately never received was gutted…
Unfortunately never received was gutted really wanted one for ages after 4 weeks it got lost at airport but the guys give me a refund wish it came proper want one
19 novembre 2025
Réponse de Hardhatwatches
G’day Reece,
Really appreciate you taking the time to leave the review, mate — and genuinely sorry it didn’t work out the way either of us wanted.
Unfortunately your parcel was confirmed lost in transit, which is a bloody frustrating situation all round. As soon as that was clear, we offered to resend a replacement straight away, but completely understood when you chose a refund instead.
We’re gutted you never got to try the watch properly, especially after wanting one for ages. If you ever decide to give us another crack down the track, reach out and ask for me directly — happy to look after you.
Cheers,
Johnny
Hard Hat Watches
WORST customer service
WORST customer service, false advertising of dispatch & delivery times & then finally after getting my order they sent it without the extra Leather Band that I paid for. They advertise as an “Australian” company but this is absolute crap! The entire experience has been stressful & very frustrating. I heard they are a drop ship company that bring these in from Asia & uo the prices but then advertise them as “on sale” & I wanted to believe that wasn’t the case. But after what I’ve experienced I most definitely believe it. Now to wait another week for a reply acknowledging that they did not send the leather band & then wait another week after that to receive it. So much for a Christmas present! Save your money & shop elsewhere!
24 décembre 2025
Avis spontané
Réponse de Hardhatwatches
Hi Tiffany,
I’m really sorry to hear how frustrating this experience has been, especially with it being a Christmas present — that’s the last thing we want.
If your leather band was missing from the parcel, that’s absolutely something we need to fix properly. We don’t intentionally leave paid items out of orders, and I’d like to personally review what happened with your shipment and make sure it’s resolved as quickly as possible.
We are an Australian-owned company, and while we do use multiple fulfilment centres depending on stock availability, we take full responsibility for every order.
Please email our support team and put “FAO Johnny – Tiffany Review” in the subject line so it comes directly to me. I’ll personally step in and sort this out.
Johnny
Hard Hat Watches Australia
Réponse de Hardhatwatches
Thanks Darren — appreciate you taking the time to leave a review. Glad everything’s working well for you.
— Johnny
Good but not great
I have the Foreman model. Although it is comfortable and seems pretty rugged it does have issues.
It is impossible to see in direct sunlight and the analogue hands cover the digital time with the small and big hands when they cross. Its a poor layout really.
Apps are featureless and mostly don't work properly.
New models maybe better.
22 décembre 2025
Avis spontané
Réponse de Hardhatwatches
G’day Bradley,
Thanks for taking the time to leave an honest review — I genuinely appreciate the feedback.
If you’re open to it, I’d love the chance to chat and see if there’s a better option for you moving forward. Feel free to flick us an email and ask for Johnny, and I’ll personally look after it for you.
Thanks again for the constructive feedback — it really does help us improve.
All the best,
Johnny
Hard Hat Watches
Please don’t waste your money
Piece of shit I purchased one for my husband 2 weeks ago doesn’t connect to Bluetooth battery doesn’t hold doesn’t receive all apps. You can receive messages but can’t reply. Please don’t waste your money a little disappointed as they advertised a very sturdy watch my mistake all next time read reviews before I purchase anything.
15 décembre 2025
Avis spontané
Réponse de Hardhatwatches
Hi,
I’m sorry to hear you’ve had issues with connectivity and battery life — that’s understandably disappointing, especially as a gift.
Please email us at support@hardhatwatches.com.au and put “FAO Johnny – Bluetooth Issue” in the subject line so I can personally review the situation and see how we can resolve it.
Johnny
Hard Hat Watches Australia
Not impressed
I bought a original hardhat watch less than 12 months ago and it stopped working a couple of months ago I was told because I used it in a swimming pool but give hard hat there due they replaced it FOC. I have used the new one for about 3 weeks now. Charged it twice and now it won’t charge up. Not impressed at all. (By the way. This one hasn’t even seen water)
20 décembre 2025
Avis spontané
Réponse de Hardhatwatches
Hey mate,
Really sorry to hear about this — that’s definitely not the experience we want anyone to have, especially after we’d already replaced the first one for you.
If the replacement has stopped charging after only a few weeks and hasn’t been anywhere near water, that’s not on, and we absolutely want to sort it out properly for you.
Unfortunately, Trustpilot doesn’t show us your order details here, so I can’t look it up from this review alone. If you could please flick us an email and ask for Johnny, I’ll personally take care of this and make sure you’re looked after.
📧 support@hardhatwatches.com
(or reply to any previous email you’ve had from us)
Thanks for being patient, and I appreciate you giving us the chance to make this right.
Cheers,
Johnny
Hard Hat Watches
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